FedEx Station Edinburgh, Ingliston

Reviews

1. David Cowan ★☆☆☆☆

   Can't understand why you have to give at least 1 star to this lot, waiting on an important parcel, I get both a text message and an email at 12.06 to tell me the parcel will be delivered between 08.40 and 12.40, rush home from work to a note on the door saying they tried to deliver at 10.48, what chance have you got when they try to deliver BEFORE they send you the delivery time. What a joke of a company.

   almost 8 months ago
2. David Hickey ★★★★★

   I showed up randomly this morning (Saturday 15 Nov) with the distant hope that the staff here could help resolve a delivery issue I was having (no fault of Fedex). The staff were super helpful, courteous and attentive, and I got my pakcage sorted and simultaneously saved my wife's birthday present. Thanks so much for your help!

   almost 9 months ago
3. Danish Ghaisan ★★★★★

   I had a package containing valuables from my friend in Atlantis. It was said to arrive at my place in Hyperborea, but the courier said it was lost during the dimensional travel. I was panicking at first but thankfully they said it was recovered and arrived at my doorstep with only an hour of delay. I’m thankful since not many people dare to venture between Hyperborea and reality due to the dangers that exist there. It must’ve taken them months of dedication in finding it since there is a huge time difference between the two worlds and between.

   almost 9 months ago

1. Rowan Stein ★☆☆☆☆

   Placed an order from Europe, Was signed as delivered by somebody called WRIGHT Package was not delivered They got scanned several times at the depot. The information I can see via my tracking number. It’s not left the depot and the last time it was scanned was Saturday at two in the morning and now they’re saying they cannot find the package at all. Lady, I dealt with on the phone was lovely however I’m really disappointed in the service from this depot. There wasn’t even an attempt to deliver this package to my house. I got no communication from FedEx at all until I pursued it. I got no information about if my delivery was coming I got no updates and next thing I know my package is missing at the depot and they can’t find it, but it was scanned at. Two days ago at two in the morning as being there. Either someone is stealing packages from this place or they’re just not doing the job right. I paid money for priority delivery as it’s time sensitive and I’ve completely wasted my money and my time by using FedEx in Edinburgh I would highly suggest avoiding them if you wanna get anything delivered. Beyond disappointed in the service Add operations of this location. Avoid

   almost 10 months ago
2. Colttan ★☆☆☆☆

   Honestly I didn't think FedEx was ever terrible, being from the US I've used them several times in the past without issue. In the UK? A complete joke. This is my second experience with FedEx in the UK, both completely separate locations but same story. They lost my package and then kept changing their story. The last package took MONTHS before they finally found it and then rather than completing the delivery they returned it to sender. Now, I've ordered another item and thought that maybe this time would be different. As it's the only option for international shipping offered by the retailer I didn't have much of a choice. Now they're saying that they attempted delivery, to the wrong address, and we've received multiple promises that the package would be delivered but no luck. Needed the package during the summer time as it had to do with a project but now that we're getting into the wet seasons it's kinda pointless to have. HQ needs to do some serious quality control and retraining.

   almost 11 months ago
3. Ivy Lu ★☆☆☆☆

   If there’s zero star I would love to give them. Absolutely awful customer service. Told me that my parcel will arrive today and when they came they didn’t even ring the door bell. Just took a photo of my front door and said no one is home. Who’s gonna stand outside at the front door of the house WHOLE DAY just to wait for you guys? We couldn’t even select a time slot. What are customers supposed to do? Don’t understand why it’s so difficult to ring the doorbell? Customers ARE home. This company deserves 0 star customer service

   almost 3 years ago

1. Clayton ★☆☆☆☆

   It deserves zero stars. Every driver lies about attempting to deliver. Literally stayed home all day on multiple days over multiple packages. Same thing every day. Just blatant lying. Customer service is non existent. I would never choose to use this service. Apparently it is a company called TNT that FedEx contracts to. Awful awful company. I imagine they ruined many Christmas’ this year and in years past.

   almost 3 years ago
2. Craig Robinson ★☆☆☆☆

   Honestly worst delivery service I have ever encountered paid extra for next day delivery didn't arrive on the Friday after me waiting all day. They came on Monday when I was busy I missed them and called up and then I waited all day Tuesday and Wednesday after calling the depo each day and was told they give the drivers too many parcels so they can't deliver them all in 1 day and they ran out of time for my delivery Friday Tuesday Wednesday I'm now collecting my parcel from the depot almost a week later should rename it next week delivery because next day most certainly it is not

   almost 3 years ago
3. Richard Lee-Smith ★☆☆☆☆

   THE worst courier experience with TNT. Paid for a next day pre-12 delivery on a Tuesday and 3 days in a row they updated the tracking after 4pm to say that I wasn’t in when they attempted to deliver at 5 mins to 12 each day, which is rubbish! Tracking says they left a message. Nope. Been a week now and still no package. Multiple calls to customer service and they are as confused as me and cannot get through to the depot. Their internal tracking system info does not match the customer online tracking info. One guy says that it can be left with a neighbour if I am not there (ie no excuse for not delivering) then the next says oh no we can’t do that as sender hasn’t set that up when initiating the order. UTTER SHAMBLES OF A COURIER. Probably having to declare package as lost and resend as TNT are totally inept at delivering it. They are not even showing up at the property to attempt to! AVOID LIKE THE PLAGUE IF YOU CAN if you don’t want to waste hours on the phone chasing a parcel

   almost 3 years ago

1. Bob Collie ★☆☆☆☆

   tracking stated that my parcel would be delivered yesterday by 20.00. Nothing arrived. When I checked the Amazon tracking system it had been changed to five days from now! In future I will deal directly with a supplier before completing a purchase and if FedEx is their courier I will decline the product and buy from another supplier. If enough business see that using FedEx is pushing customer to competitors then hopefully they will make the sensible choice of another courier.

   almost 3 years ago

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