They lie about trying to deliver and say you're not in. Even though you are and the van never showed up. You pay an extortionate amount for next day delivery and they don't even deliver it next day, or even the day after. In fact they say it will be delivered 4 days later!
Parcelforce and Royalmail are not fit for purpose. Website not working for redelivery. Custemer Service not existent - calls use neverending cycle of choices and purposefully bad voice recognition systems. Waiting time are ridiculous - this is on purpose to discourage customers from staying on the line.
This is an extremely unethical company. They engage in fraudulent delivery practices, meaning they never deliver to the address and don't leave a delivery card. I waited two hours by phone without answering, and even when they did, they were just perfunctory (they would reschedule a delivery, but never actually did). In the end, I had to pick up the package at their physical store.
What a joke ! Had my parcel 3 weeks - first two deliveries no card ( checked on the tracker ) arranged delivery to my workplace as someone there all day but tried again at my home address but left a card . Arranged delivery date through the bot ..... Nothing . Arranged again ..... Nothing. Called customer services 1 1/2 hours on hold .... Nothing . Called again and was on hold for 2 hours 25 minutes.... No answer ! I have never known a company like it - I only want to know where my parcel is and when it's going to be delivered ..... Same as the start what a joke !!
The comments here say what I want to say. Promised delivery never came. Called customer service for over an hour and no one answered. Fake delivery. Claimed a delivery was coming that day but no one was home. I was at home that day. No one rang the doorbell or left any card. I definitely don't recommend this shipping company.
In future I will never buy a product if it is to be delivered by parcel force. Extremely frustrating experience. They: -provide no choice of delivery slot, -provide no human that you can contact, -lie about having attempted delivery, and then argue with you when you point out the lie, -tell you that they will call you back within two hours and fail to do so, -will completely refuse to find compromise solutions or work with you as a customer to achieve reasonable ends. I am sure that all the people who work here are overworked and do the best they can within a terrible company - but the experience of being a customer is still absolutely awful.
A dismal service from Parcelforce. Gave a time slot, so I stayed home to be able to take in a business related delivery. Delivery was then attempted much earlier, no card left, no option to collect from a depot and, after contacting customer services, was given a poor off-the-shelf excuse and told delivery would be attempted five days later. Firms like DPD have to stick to their time slots, if they're running earlier, why can't you?
0 star if I could. Absolutely disgusting service. Scheduled delivery on December 5 but I wasn’t home. They left a card saying I should go collect it on December 6. However, they came to deliver again on December 6 and of course I wasn’t home again. Why would I take a day off work and sit around all day when they may or may not deliver??? They said on their website on December 6 that they left a card again but there was nothing in the mailbox. Now my parcel is in their depot way out of town and I have to arrange a redelivery to the post office for £1??? I have to pay because they weren’t doing their job right???
Horrible service. I had to receive a parcel one week ago with a tracking number. I've checked online as it was strange not to have it yet, and it was saying that they attempted to deliver the package but "I wasn't there" and the delivery man has left a letter with the instructions to follow. First of all, I was all day long in home and second, they didn't leave any letter. When I've tryed calling, it's impossible to talk with a human beeing, as it's a machine all the time saying "follow the instructions in your letter". So impossible to say that I don't have the letter and I had to go to their depot at the other side of my city. Horrible service and worse customer service .
The only reason I am giving them 2 stars it's that my stuff has actually arrived. They send packages separately. The first-time guy brings it all to my step doors. The second guy was complaining that there is too much stuff(3 suitcases and 2 boxes) and that he will leave them next to the stairs in the building which is fine but then they should tell us that sooner. Also, most of the stuff is damaged. We try to secure them all but it didn't help as you can see. At the reception, a guy was really polite and friendly. But delivery was a disaster for my mugs since they are dead.
Parcelforce Worldwide is located at 100 Bankhead Crossway N Sighthill Industrial Estate, Edinburgh EH11 4XX, UK
You can contact Parcelforce Worldwide at +44 344 800 4466
You can find directions to Parcelforce Worldwide by following this map link