Reviews

  1. Martin Iball ★☆☆☆☆

    Shocking level of inefficiency and obstruction. Despite already holding verified ID and all my correct details, Aegon repeatedly restarted my pension withdrawal as if nothing was on file. They kept asking for the same documents again and again, wasting weeks of time. Emails go unanswered, information is ignored, and communication feels scripted rather than genuinely helpful. Nothing about this process resembles a company trying to assist a customer — it feels like delay for delay’s sake. Anyone outside the UK should expect major hurdles, unnecessary bureaucracy and a complete lack of urgency. This experience has been unacceptably bad.

  2. Lisa Price ★☆☆☆☆

    Incompetent company Online platform pointless not fit dor purpose in comparison to other financial institutes I have been paying into my pension for 6 months and they have no trail or reference to payments due to apparently IT problems which they have confirmed they have had for over 6 months Everytime i call i am fobbed off with IT issues excuses - shocking and scary

  3. Andrew Totham ★☆☆☆☆

    So I'm on a holiday break since November last year. Done it before no problems. Untill now. April it's started going wrong. They started taking my direct debit out for pension. I contacted them. Asking why and there was a clitch in the system and they will refund the money to me. The person I spoken to was very helpful. Telling me what would happen. You will get an email in 7 days time confirming everything and the money will take 15 days to return to your account. Don't no why 15 days. That time passed. Nothing returned and in that time I had another lot taken out. Phoned again. First complaint not been looked at. The guy was helpful again and said he would raise the complaint. Then I get told that he's had email from the people above to tell the customers to contact the bank with in 10 working days if this happens. Why do I have to contact the bank. Why can't U just refund me the two lots of money. The guy on the phone couldn't understand why the customer has to do running about for this. He woul raise the complaint again. Now 2 or 3 months later still no contact. Yes you got I've had to contact you guys again. To find whats going. And someone has looked into it and can't give me answer. Why does a customer have to find out what's going. It's poor customer service this is. We/ me are paying you money to invest in and provide us with a service. But yet you can not contact your customer or get someone higher up to talk to me on the phone to help. It seems like your a bunch of clowns who don't what on earth is going on. I'm pretty sure I'm not the only the customer this has happened to. What you going to do about. Sort it out . I'm sure the press would love to hear what's going on .

  1. Peter Jurkovic ★☆☆☆☆

    It's been 9 months since I initiated the process of moving my pension and it has not been completed yet. It is stuck on the Ageon side. Just for comparison, I am doing the same with my pension I had with Legal& General the process was completed in 3 months!

  2. Allison Mclay ★★☆☆☆

    I've been trying to access my pension pot. I tried online, filled out the forms, gave every detail known to man... And it wouldn't submit, obviously there's It issues. So, I got into a live webchat, guy was lovely but, wrong department. He gave me a number to call... 2 days I've been calling it, non stop, but I can't get anyone. I'm starting to panic, these people have my money, and I really need it now... Do I go to the police???

  3. steve harper ★★★★★

    Great place to work

  1. Matthew C ★☆☆☆☆

    Utterly appalling - they refuse point blank to answer calls, even after 8 minutes. What's the point of a company that declines all communication? Run away from these guys ..

  2. Michael Koest ★☆☆☆☆

    Basic enquiry takes months before they respond and their response is not helping - issues unresolved NB: This is for a simple address change

  3. John Radmilovic ★☆☆☆☆

    This company has all the hallmarks of a company in turmoil, messages not answered advertised contact number not valid, any one with a financial interest should assess their position.

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FAQs

What is the address of Aegon UK?

Aegon UK is located at 1 Lochside Cres, Edinburgh EH12 9SE, UK

What is the phone number of Aegon UK?

You can contact Aegon UK at +44 345 608 1680

How can I get to Aegon UK?

You can find directions to Aegon UK by following this map link

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