Vale Farm Sports Centre

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Reviews

1. SYED KAMRAN ★★★★★

   The female instructor there Eliza is probably the best one out there! She instructs so calmly and in a great way! 5 stars for her and its a good gym id recommend people to go!

   1 month ago
2. Enilla A. ★☆☆☆☆

   I go here for the women’s only facilities, unfortunately management is not good. I use the sauna and last few times there have been over 20 people using it at one given time which is a health and safety issue.

   almost 2 months ago
3. Aqib ★☆☆☆☆

   The state of this place is atrocious. The sauna is disgusting and extremely unclean. Not sure how they are even allowed to operate in such a state. Place needs a full refurbishment. People knocking on the sauna door trying to gain entry without paying, worms on the floor of the sauna which is a diabolical failure in health and safety. The sauna bench is broken and on top of that people coming in and spitting. Sums up the users of the gym. I advise anyone sane not to use this awful facility. Also shout out to the guy on the front desk who thinks he knows it all. The way I've seen him speak to certain members is not on.

   almost 2 months ago

1. K Shan ★☆☆☆☆

   I went on Saturday morning to speak to reception about my daughter’s swimming lessons — just to inform them that she will be attending the next four lessons. The two girls at reception didn’t help at all. I wasn’t even asking for much — just a simple update or even guidance on whether I needed to send an email or do something online. Instead, I was met with attitude, zero interest, and no effort to provide any support. It felt like they couldn’t care less. For a place that’s supposed to support families and community activities, this kind of behaviour is unacceptable. If they can’t be bothered to answer a simple question properly, what’s the point of having them there? A self-check-in machine would honestly do a better job — at least it wouldn’t make you feel ignored. Very disappointed. Management seriously needs to address this kind of attitude at the front desk.

   almost 6 months ago
2. Agnes Anees ★☆☆☆☆

   I have been swimming at Vale Farm Sports Centre for months, and unfortunately, I am extremely disappointed with the lack of safety, discipline, and response from management. Despite raising concerns repeatedly, nothing has improved. Special needs users are frequently left unattended in fast or medium lanes, posing serious safety risks. On 30th August, one user became so distressed that they attempted to throw a lane sign at their carer and members of staff causing a major disruption. The incident happened around the pool and other customers or childrens could’ve ended up getting hurt! This could have been avoided with proper supervision. Instead caretaker left that poor boy alone in the pool while he himself sat in the gallery room and was using a mobile! Many swimmers use the wrong lanes, walking or standing at the walls, making it almost impossible to swim properly. Lane etiquette is completely ignored, and the lifeguards do nothing to enforce it. Kids entering lanes where they shouldn’t even be there as firstly they don’t swim and secondly it’s not safe for them to be around adult swimmers as in the past major accidents involving kids happened. Thirdly- by disobeying lane etiquette- they disrupt other customers swimming session. Lifeguards consistently ignore requests to intervene when lane rules are broken, forcing customers like me to deal with the issues directly. This isn’t our job! Despite booking one-hour sessions, I can barely swim for 10-15 minutes due to these ongoing disruptions. I have complained to management several times, yet nothing has been done to enforce the rules or improve the situation. It’s incredibly frustrating to pay for a service that I cannot fully enjoy. I have visited several Everyone Active Centres in the past, but I have never encountered such filth and grime. The women’s changing area, cubicles, showers, and toilets are absolutely filthy. Puddles of water are always present because the drains are constantly blocked with hair and other debris. I’ve even found soggy crisps and sandwiches in the cubicles and showers! The shower cabins are full of hair, limescale, and general dirt. After using them, you feel dirtier than before. On a few occasions, I’ve found feces, urine, and used sanitary pads in the cubicles. The toilets are covered with shredded toilet paper, unflushed waste, and urine on the seats. The sinks are filthy, making it impossible to wash your hands properly after using the restroom. The entire women’s changing area smells so bad that it makes you gag. Many people don’t shower before entering the pool; instead, they wash their sweat off in the pool water, making it cloudy and dirty. The water temperature in the pool is freezing—while this might be bearable in the summer, it’s intolerable during colder months. I’ve seen mothers with children leave after just a few minutes because their kids were shivering and unable to enjoy their swim. Until management addresses these issues, I cannot recommend Vale Farm Sports Centre. I sincerely hope action is taken soon because the current experience is unacceptable. People are spending their money on memberships only to receive the worst service imaginable. The only reason I’ve given a one star is due to the lack of choice of anything below that score!

   1 year ago
3. Nawaf Ibrahim ★★★☆☆

   The staff at Vale Farm Sports Centre are helpful and friendly offering good customer service. The centre itself though needs some serious modernisation, it feels run down, especially the swimming pool and the wet changing rooms which need more private cubicles. Update: there were plans to upgrade the swimming pool and the changing rooms in April 2022 but it doesn't look any different so not sure what has been upgraded.

   almost 2 years ago

1. Dumitru P ★☆☆☆☆

   Swimming pool has often plastic, paper and other small debris. No hairdryers. Showers sometimes cold.

   almost 2 years ago

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