Tesco Bank Edinburgh

Reviews

1. James Odonnell ★☆☆☆☆

   Stay away if you value your credit score. My payment was reversed as something unexpected had gone out of my account on the same day. I received a text message saying the payment would be re attempted ( if it wasn’t for this i would have made the payment straight away) I made sure the money was in my account and it went out on the re attempted. I then found the missed payment was reported to the credit reference agencies. After realising , I made contact with Tesco bank to explain the situation and that I hadn’t wanted to make a double payment, as I assumed the payment was booked to be re attempted, which led me into a false sense of security. The assistant I spoke to was very rude and blunt , stating Tesco bank had done nothing wrong and that they were reporting the account as delinquent after a payment was 15 days late even though the account was now up to date (they chose the 15 day period to re attempted the payment).

   almost 8 months ago
2. Ben Wordley ★☆☆☆☆

   Had a payment pending for 3 days now, no way of contacting anyone about it unless it's by phone, but no opening hours listed anywhere. Some people work long hours so can't phone up!!!

   almost 8 months ago
3. Jennifer Smart ★★★★★

   I have been having trouble with a credit card it is activated but now unusable so I requested a replacement card from Tesco bank. I recommend tesco bank as they are friendly easy to talk to. Very courteous. Thank you tesco .im still waiting fir my replacement card . Update My card dis arruve last Friday. And I am thrilled to bits . Its not a walk in bank but an online bank .

   almost 9 months ago

1. Daniel Bland ★☆☆☆☆

   Ive been waiting over a week for a call back from the fraud team after my card was blocked. Locked out of my account, locked out of online. No one at Tesco Bank can tell me what is happening, absolute joke. I will be closing my account as soon as anyone can bother to contact me. Disaster. ---------------------------------------------------------- Update, 17days later and it still isn't sorted. Still not managed to speak to anyone in the fraud team. What is going on at Tesco Bank??? I've now forwarded my complaint to the financial ombudsman.

   almost 4 years ago
2. D B ★☆☆☆☆

   Ive been waiting over a week for a call back from the fraud team after my card was blocked. Locked out of my account, locked out of online. No one at Tesco Bank can tell me what is happening, absolute joke. I will be closing my account as soon as anyone can bother to contact me. Disaster. ---------------------------------------------------------- Update, 17days later and it still isn't sorted. Still not managed to speak to anyone in the fraud team. What is going on at Tesco Bank??? I've now forwarded my complaint to the financial ombudsman.

   almost 4 years ago
3. mehdi karami ★☆☆☆☆

   I have absolutely no idea where to begin. Tesco credit and they incompetent nonsense small prints , ruined my credit score. I wish I could go back and never applied for this stupid credit cards ! No matter how hard I tried not to miss a payment, their interest rate is unmanageable. Donot go anywhere near this company!

   almost 4 years ago

1. richcrop ★☆☆☆☆

   Worst bank I've ever used. God forbid if you ever have to go through fraud investigation. Beyond snobbish, they just don't care!!!! Please please help yourself don't use Tesco bank!!!!!!!!!!!!!!!!!!!The one star is because there's no negative point!

   almost 5 years ago
2. PETER NORTH WALES ★☆☆☆☆

   Don’t bother asking Tesco Bank to sort a charge back on your Tesco credit card. They tell you by automated reply that they have a backlog of 6 weeks before they even look at your claim. Very sorry that I gave up my Nationwide credit card. Had excellent service there. Still waiting with no response from them. They are completely useless! I would never deal with these incompetent fools ever again.

   more 6 years ago
3. Miles Forde ★☆☆☆☆

   My experience definitely should stick to the bread and veg, for an online bank I have already received over 50 pages of guff and still no access to my new account account, will they answer their phone- oh no, they are 'busy'.

   more 7 years ago

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