GlasGO Cabs - Taxi's Glasgow Private Hire Glasgow

Reviews

1. Barb ★☆☆☆☆

   Very disappointed Pre booked and paid on the GlasGo Cars app for a 2am pickup from Motherwell after a Hogmanay dinner. Booking was cancelled by GlasGo Cars at 2am without any notice. We were with our 95 year old father, waiting outside in the freezing cold. Tried to rebook, with a 25 minute wait. Not sure we will use them again. Very upsetting for our dad. Finally got an option from another service, but still didn’t get home till 3am.

   almost 6 months ago
2. Carol Emett ★☆☆☆☆

   Never an issue until just now. Pre booked with just over a hour notice, no assigned driver and un-empathetic customer service staff claiming bookings aren’t a guarantee? What’s the point then? How long does it take to find an available driver and/or at least notify the customer within a reasonable timeframe?! Eventually had to quickly cancel in a panic and instead book with Uber, paying more, but which showed up practically instantly, though still late to an airport transfer. I’m especially unhappy with the customer service’s response, so I would no longer recommend, unless time and/or being late is not an issue.

   almost 7 months ago
3. Steve ★☆☆☆☆

   Absolutely brutal. I'll never use them again. Really poor service. Taxi did not wait long enough for me. I asked for notification when the cab would arrive. I got none, the driver beeped his horn, I stay 3 floors up. I acknowledged the driver and left the house, by the time I got outside he was gone. I phoned to make a complaint and I got a snotty Karen. Woman was probably the most rudest customer service person I've ever encountered. She informed me that the drivers have a five minute wait time. Her attitude was stinking

   almost 7 months ago

1. Isabel Gunn ★☆☆☆☆

   Booked a cab at 10am to pick up myself & dog at 3pm. No show, as they couldn’t find a driver to take an animal. The result was I missed an important appointment. My question to Glasgo cabs is. What is the point of booking if they cannot fulfil the service? I will never use them again as they are so unreliable.

   almost 7 months ago
2. Cass Wallace ★★★☆☆

   They've been great but recently I'm getting cans claiming to have been, that's usual, but to then keep getting drivers who don't know what street they are on. Recently i was on the phone for 15 mins with driver describing where I'm standing and all I can see. He was 20ft from me! Drivers not knowing what or where they're going and instead of enjoying the journey I'm stressed over if it's 2nd or 3rd right. If i needed that stress I'd drive myself. Now i rarelygive businesses or companies reviews or comments but feel truly aggrieved into doing so. If they've no drivers or too busy it'll take upto an hour until they even notify you they cancelled for no drivers etc. Tell me that right away or in 5 min. Trusting everything on an app is not good practice. No back up as when you phone they'll say oh it's on way and 5 min later after checking on a booking they've not told me there are no drivers etc and missed a very important appointment!

   almost 3 years ago
3. Mahmoud S ★☆☆☆☆

   This is by far the worst taxi experience I’ve ever had. The driver lacks of communication and I had to call the customer service to explain to him instead. Driver didn’t open the the car boot for me to load my bags, he didn’t left his seat either. Finally I was unfairly charged extra fees on top of the preset price for the trip. Customer service didn’t take my complaint seriously and just supported their driver. I’d definitely NOT recommend to anyone else to use ☹️

   almost 3 years ago

1. Gillian Aird ★☆☆☆☆

   Pre ordered a taxi the night before for the previous afternoon on the app (plenty notice I assumed). I receive the message ‘we are assigning you a driver,he will be with you in one minute’. 25 minutes later same message,try to call no answer then receive a message to say sorry for not answering your call try downloading the app!! Safe to say i cancelled and tried alternative. Do not recommend and will not be using again.

   almost 3 years ago
2. PamelaAA ★☆☆☆☆

   Absolutely disgrace. Didn't turn up. Booked a taxi in advance to the airport Monday morning for business travel. Didn't turn up! Operator couldn't be less bothered, no help at all. Also same on Sunday night. If booking a taxi to the airport, it's to catch a flight, and need to be there on time! Only got 1 star because I had to to post!

   almost 3 years ago
3. Carol Clark ★☆☆☆☆

   Always check your change, although not all the drivers are dishonest, the one I got was, I gave him a £20 note and he gave me change of £10. When I phoned he lied and said I never, I gave him £10 note, they then accused me of threatning them as I said if he doesn't bring my money to me within half an hour I would go to the police, I told them I had made a statement not threat. I did phone the Police but unfortunately it is a civil matter and I don't have any proof I gave him £20 note. Please check your change before leaving the car.

   almost 3 years ago

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