ClockTower Cars Epsom

Reviews

1. Susan Nn ★☆☆☆☆

   Diabolical service. I ordered the cab for New Year’s Eve to pick us up by 1 o’clock and never turned up. I kept calling throughout the night just to check they were still coming and they never responded and when I did they kept saying 10 to 15 minutes and never came. Please do not order this service if you need to go somewhere important a very unreliable. I spoke to other people who shared a similar experience. Just order Bolt or Uber

   almost 8 months ago
2. Amy Hurst ★★★★★

   Driver Sayeed arrived early which was great. He was a really friendly and helpful guy and waited a while for me to get cash out with no problems. I was unable to leave opposite feedback on the site as there was a small issue with the connection unfortunately

   almost 8 months ago
3. Hikaru I ★☆☆☆☆

   Cancelled my booking on the day of, claiming there were no drivers available in the area. If you confirm a booking a week in advance, you should ensure a driver is arranged. Avoid this service if you need a reliable taxi.

   almost 8 months ago

1. Adam Farrugia ★☆☆☆☆

   We booked a disabled vehicle a car that takes a wheelchair on the way they got it right. On the return they send a normal car then they put the phone down 4 times even head office. And the staff dont listen they even put wrong post code down . They need to train there staff to listen and do their job properly i think someone with no ears and eyes could do better the customer service sucks id give 0 Star if possible. Total joke.

   almost 9 months ago
2. Chess Maxwell ★☆☆☆☆

   Awful, unsafe and unacceptable. Booked a taxi to Gatwick and also the return home 5 days later. When the first taxi came it had a child’s booster seat when I requested a rear facing baby seat for my 12 month old. The seat that came was a seat for 4+ year old (I checked the label). At 4am we had little choice but to go with it. I rang when we arrived at the airport to explain the situation and can we double check we will have a baby seat on return, I was assured we would. 5 days later and the same car seat turns up, a booster seat not even with any straps so my 12 month old is using an adult seat belt, slumped in the seat, which is so unsafe and unacceptable. I rang again to explain the issue and was told a manager would call me back, no one did so I rang again a few days later, again no call back. I sent a message on their website requesting a call back and still nothing. Totally unacceptable, unsafe and will not be using again. Clearly don’t take the safety of passengers seriously!

   almost 10 months ago
3. Sujeev Mathur ★★☆☆☆

   We have been using this service regularly over the last 6 months, The service has improved and the cars arrive promptly. The drivers have always been courteous, friendly and helpful. The pricing is very fair compared to the competition. The problem though is one of stuffy, malodorous cars. Over 90% of the cars have this problem and your first instinct is to reach for your handkerchief or open a window! An air-freshener in every car and some basic car hygiene, and this can be a five star service.

   almost 3 years ago

1. Ben Maye ★☆☆☆☆

   Have used ClockTower Cars for 10+ years. The Admin side has always been efficient but recently some of the drivers have been a lot to be desired (not all, some have been good). Dirty cars, greasy hair smell etc. We recently had a car to the airport. The driver was late, unfriendly and drove up to 92MPH on the M25. By comparison, the driver that collected us was excellent and very friendly. KEEP CHECKS ON YOUR DRIVER QUALITY GUYS!

   almost 3 years ago
2. london victoria ★★★★★

   I ordered a taxi with 2 days advance booking. Getting to the location in Ledbury was difficult, as it was a drop-off and returned over two days. He arrived on time and found the place without any problems. He maintained a polite attitude throughout. I would use the taxis again and highly recommend them. It was great communication because I was told w

   almost 3 years ago
3. Habibullah Khan ★★★★★

   Our flight arrived at London Luton Airport during a recent rail strike. We usually take public transit to get to our hotel, but we decided to order a ride instead. After looking around, I decided to go with UK Airport Taxi. The price was extremely reasonable in comparison to other services. As the strike was going on, I called them, and they reassured me that everything was fine. We were delayed a bit by our flight, but our driver ensured we were okay. The car was very clean and comfortable. We were very pleased with the skill and courteousness of our driver. He shared some very useful information with me as we were driving into the city. It was a wonderful experience from beginning to end. We appreciate you easing our minds and providing us with a wonderful experience.

   almost 3 years ago

1. Ahmad Sahel ★★★★★

   I enjoyed my taxi driver's politeness, and he was very accommodating to me since I used a wheelchair. Once we arrived at our destination, he was very helpful in getting everything back out of the taxi. I would be happy to use it again in the future. He deserves 5 stars for his great service.

   almost 3 years ago

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