Brentford and Ealing Radio Cars Ltd London

Reviews

1. Mo Khattab ★☆☆☆☆

   AVOID! THEY PUT MY CHILD’S SAFETY AT RISK. I called them 2 days before our travel date for a taxi to the airport. I asked for an infant car seat for our 2 year old and paid the extra fee. I called back the next day too for confirmation and made the payment. They had two days to advise of any problems. Instead they called at 5 a.m on the departure morning 30 minutes before we were meant to leave to say the driver forgot the keys to the office which had the car seat. They suggested to just “hold the child in our lap” so basically against the law and putting our child’s safety at risk. They knew we would have no option at this point. We would have missed the flight if we declined. It was too late to use public transport or try to find another taxi. They essentially backed us in a corner and took advantage of us. I am not one to ever complain or write bad reviews but I will draw a hard line when it comes to my child’s safety. Please be aware and do not take any risks by booking with this company. They are absolutely terrible.

   almost 8 months ago
2. Dionne Duroux ★☆☆☆☆

   Do not use. Used to be very reliable, have been late three times now. I waited 35 minutes at the airport to be collected. Late at night so no traffic - AVOID

   almost 9 months ago
3. Paul Phillips ★☆☆☆☆

   I booked a taxi through their website, easy to use and thought that was that. I then received a call to confirn the details, and quoting the cost as £10 more than what was detailed on their online booking. Oh, theres a problem with the website, they said. Well for me theres a problem with booking a taxi with a company that changes the price after booking, so no thank you.

   1 year ago

1. Star G ★★★★★

   Fantastic taxi service. Very reliable, the drivers are professional and respectful. They are experienced in transportation of individuals with SEN needs and the drivers also understand the needs of the individuals. They have supported my child for over 3 years and have done with care and professionalism. Outside of that I have used their services for over 8 years so know all the drivers very well. Definitely recommend this company.

   1 year ago
2. Joan Airey ★☆☆☆☆

   I have used this company a number of times over the last few years and have found them reliable, courteous and fairly priced, with just the odd negative experience. Recently I have used them to take me and my cat to a local vet. The arrangement involves us being taken to and from the vet with the driver waiting for us and taking us back home and charging us for waiting time. The driver is also asked to carry the cat in his carrier, for which he gets a good tip. This worked well until the last visit when I was charged waiting time but the driver was sent out on another job! My cat was seen early and it meant the driver was not available to take us home promptly. It was also clear this had been arranged in advance and that it was not a case of an emergency cropping up. I had been up all night with my cat without a wink of sleep and was too tired to argue. I did raise it with the company afterwards but got nowhere, hence the need for this negative review. This was plain unadulterated dishonesty!!!! Please take care if you request the driver to wait. You should be charged for the wait but the driver should not be given another job when you are paying for him to wait for you! I have now come to a different arrangement as it relates to any future visits to the vet.

   1 year ago
3. Sana Ullah ★★★★★

   Provided me a taxi on a short notice. Brilliant service and very good price. Very much recommended.

   almost 3 years ago

1. Ricky Johnston ★☆☆☆☆

   Tried to book a taxi for 2am - was told by this "24/7 365 a year service" that they do not run at this time...

   almost 3 years ago
2. hazrat umer ★★★★★

   Driver was brilliant, he helped with our bags. A very professional driver and pleasant to talk to, I would recommend to anyone who use this cab services

   almost 3 years ago
3. Agnes Roszkowska ★☆☆☆☆

   I do not recommend be careful!!! Was booked at 5 am, arrived at 5.20 am the ride was to the airport(the plane will not wait) !!! Very bad service!!! When you call it says it will be in 5 minutes lies not true !!! Please avoid this service !!! Is not worth!!! Waste of time!!! Never again!!! Prebooking for them doesn’t work !!!

   almost 3 years ago

1. Fakhare Alam ★★★★★

   Great Communication Polite Staff Great Service on time and cheaper than Uber Will definitely use this again Reliable trustworthy Highly Recommend #Taxi #CAB #Minicab

   almost 3 years ago

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