Rosehill Cars LTD Sutton, Carshalton

Reviews

1. emily atkins ★★★★★

   I’ve used rosehill cars a few times now when I can’t get a cab and I’m stranded with my other company I use. But I’ve had to get an emergency appointment to st Helier on New Year’s Eve was dreading finding a cab but I got one from you. Thank you for being open. Your service is very good. The lady on the reception taking booking is always polite. She kept saying sorry that I would have to pay more for a bigger car but it’s worth it for me. As I am disabled anyway merry Christmas to a really good cab service

   almost 7 months ago
2. Vanita Bali ★☆☆☆☆

   I’ve used Rosehill Cars for several months and previously had decent experiences, even recommending them to friends. However, a recent pre-booked return from Gatwick was very disappointing. I waited over an hour after landing, despite being repeatedly told the driver was “15 minutes away.” When the driver finally arrived, he explained he’d only received the job 30 minutes earlier — not his fault at all. What was most upsetting was the controller’s response: no apology, no accountability, and he was rude before hanging up on me. This was especially hard as I had just lost my mum and was simply expecting a professional, reliable service. I chose to support a local business over Uber and travel to the airport regularly, but after this experience I won’t be using Rosehill Cars again and would caution others expecting professionalism and basic courtesy.

   almost 7 months ago
3. Kaori Chapman ★★★★★

   These guys never fail to provide the perfect service always on time, great communication before journeys and so nice. Great price and never an issue with our children or dogs. We use them every year and would highly recommend to anyone. Thanks so much to Rosehill cars

   1 year ago

1. Ceris goinglobal ★★☆☆☆

   I used these guys this week, and the reception lady in the initial call was lovely :) she was super helpful and advised they could send a cab asap for the journey. The quote was 100 pounds from Morden to Herts, so I took it as I needed to get back asap as I am quite far along in my pregnancy now and was very tired so just needed this to be as easy as possible:) I did say I had a boot full of stuff and me, and said it would all fit in the one saloon car. The driver came, he said that it was too much stuff (even though it all fitted in the boot), it was one suitcase, 2 bin bags of stuff an two tote bags, nothing super heavy, just boxers of bulky stuff that just took up more room then anything, but it all fitted in the same boot of the car I was travelling in. He then told me I had to pay 30 pounds more, at first I said no it’s the same car? But he insisted and I needed to get back asap I was very tired at this point and just could not argue in my condition, so I said fine (even though I knew he was probably ripping me off). I got cash out at the cash point and he said before he drove off for the journey I had to pay in full, I said I would prefer to pay 1/2 now as I he could see I just pulled it out and counted it in front of him but he said no I had to again not giving me any chance or choice, and I can’t argue or increase my stress levels so I paid it all. He made the whole experience quite uncomfortable for me as a sole traveler and I didn’t feel 100% safe, but I knew I had to get back asap as I wanted to be home as quickly as possible being nearly 38 weeks pregnant, so being close to The hospital was the main priority at this point. It’s a shame the driver took advantage of the situation to get his extra tip when I feel the company are probably ok, but it’s when the drivers let them down, he is the reason for the dropped stars.

   1 year ago
2. Lhaki “Chunju” ★★☆☆☆

   I have been using their service for a few years now. However my recent experience and few others in the past have left me feeling “is it worth the money and hence the review. Also I don’t like the fact they only take payment via cash unlike other car companies whereby we can pay on card. The last trip from Heathrow was awful, the driver refused to come to the pick up point as it was easier for him to pick me up from drop off zone. I was so tired after 24 hours journey and lack of sleep. Yet the driver was arguing with me on the phone and I had to call their office to pick me up from the pick up area inside the car park. Eventually the driver arrived, his attitude wasn’t very nice and the car smelt of cigarette smoke. It was very smelly and not very clean. The arrangement was to pay by cash £57 and car park fee of £5. On arrival I had to pay £70 cash. Not sure why they only take cash payment in this digital age of portable card payment system. Anyway I won’t be using their service anymore.

   almost 2 years ago
3. Althea Salau ★★★★★

   I found this company from a Google web search. I called to book a taxi. The lady who answered was very pleasant, calm, I felt at ease. She took my request details. Within 15mins a driver arrived. The driver was pleasant, well presented, his car was clean no offensive odours. He took me to my destination, waited, returned me to the pickup point just as I booked. All very easy, straightforward, I really felt they cared about getting me a car in good time and getting me to my destination safely. I most certainly would use this service again, number already stored in my phone and I would definitely refer this company to my family and friends(already referred to my sister).

   almost 3 years ago

1. Filler Dee ★☆☆☆☆

   The mini cab controller of this establishment was prejudiced and dismissive towards me. I don't need to elaborate, you know what you did! Shame on you! He's also a liar! Asserting that card payments are not accepted despite the shop window advertising in bold that they are accepted. SMH!

   almost 3 years ago
2. Rianne O'Leary ★☆☆☆☆

   DO NOT USE. We are currently on our way to Heathrow and myself and my husband have been shouted at by the driver because he said we hadn’t told them we had 3 suitcases even though ok the phone I told them we had 3. The thing is they all fit perfectly in the car no struggle at all so we couldn’t understand the problem. He then said it’s a higher fare now. If we didn’t have a flight to catch I would have gotten out. Begrudge paying this horrible man our money! PLEASE DO NOT USE THIS COMPANY!!

   almost 3 years ago
3. karen mcneil ★★★★★

   Amazing , best value cars, they are 100% reliable, safe,they txt u when they are on thier way the name, picture , vehicle description, number plate, which u can txt to anyone, expecting you , no quibbles over fares, best to book in advance, they are very very popular and therefore busy, drivers are superb , no problem with helping me with shopping in and out of the boot ,etc or across the doorstep, no journey too short, or long, the controllers are excellent, best cab company ever

   almost 3 years ago

1. maria elena Navarro ★☆☆☆☆

   By chat one price and by phone double price. I complained by chat saying that I think you are not giving the right information to the customers and for that they decided they would not provided any car to me and when I was talking with the manager he hang up the phone. So very rude of him.

   almost 3 years ago

FAQs