Arrived on time with a straight forward journey to Heathrow. Very irritating to find out he didn't take cards. Ended up having to run into the terminal, look for and pay 2.50 at an ATM and run out again. Sorry guys but you need to start thinking about customers and less about tax avoidance.
Mortlake Cars have just phoned to cancel a booking confirmed days ago with the pathetic excuse that one of their drivers has broken down. I now cannot get to a vital hospital appointment tomorrow morning. As a regular client who has given them business TWICE already this week (!) I am disgusted to be treated in this unprofessional and shoddy way. I will never use them again.
Awful service! Booked a cab in advance for New Years, got told on the night the cab would be 20 minutes late. I had to call them 14 times to track my driver and it took over an hour! The bar had closed and was outside in early hours of the morning. When I asked for money off, they gave me £4 off my journey! Never ever use this cab service if you don’t want to be left alone at night!
I was told the night before travel that the price quoted and booked online was not correct - and that the fare was £25 more. This is misselling and underhand. Change the website if it is wrong!
Great service
Cab arrived more than an hour late at the airport, without letting me know. I had to call to query about the lateness. Called company to get a revised price as result (why would you pay full price for a service that is not fulfilled?) told me they could not do anything about the price, had to ask for the manager who eventually agreed on a mere refund about that lateness, barely 10% and I still had to pay 7 pounds of "parking fee" for a drop off that lasted 10 seconds. Appalling lateness policy and very little understanding of the situation. Will not use their services again.
We prebooked a cab with Mortlake Cars, which seems to be part a NT work named KB Cars, to be confident of arriving at a party on time. The quoted fare seemed high but we decided it was just worth it. The cab arrived on time. The driver announced we had to pay cash. I rang the company to complain and was told to stop at an ATM (shades of ambulance drivers at French ski resorts). There was a vague apology but an insistance on cash. This was sprung on us when it was too late to book an Uber. It smacked of sharp practice and made me distrust this company. I won’t use them again.
Mortlake Cars is located at 65 Sheen Ln, London SW14 8AD, UK
You can contact Mortlake Cars at +44 20 8392 9800
You can find directions to Mortlake Cars by following this map link
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