A1 Minicab London, Woodberry Down

Reviews

1. Surajit Kar ★★★☆☆

   UPDATE: After reaching out to the company, they agreed to resolve the matter by offering a partial refund. As a result, I’ve changed the review from 1 star to 3 stars to reflect this whilst remaining objective. I’ve chosen to leave the original review below as it was for openness. Quite possibly one of the most confusing and worst cab services I’ve dealt with, turning up 40 mins late! I booked my parents a cab for a 12 am pickup on Boxing Day, a 30-minute drive, right after Christmas, for which I booked a week in advance and pre-paid £55. As the pickup time elapsed, there was no cab at my doorstep. I called to ask about this, but somehow the advertised number connected me to a different branch or company, which said their number was different from what I had dialled. I handled my booking over WhatsApp and called there, but a completely different person answered and told me my driver would arrive late. The driver ended up arriving at 12:40 am! Had I not called I think that a cab wouldn’t have turned up at all! I requested a partial refund but they informed me that it wasn’t possible and that the price I paid was supposedly discounted already! There was no mention of a possible delay in pickup beforehand, nobody called me to say if a cab was dispatched on the day, and nobody contacted me afterwards to say if they would escalate the issue! Uber at the time was only £28 but I decided to pre-book a cab in case there was a lack of Uber drivers. There was in fact enough Uber around so I paid twice as much for more inconvenience. The driver himself, I was informed he was a great and pleasant person. The only silver lining I see from this experience. I’ve called and emailed the company afterwards but they’ve been ignoring my calls. I won’t actively discourage anyone from booking with this cab service, but if you do so then proceed at your own discretion. I would however actively advise against pre-payments at all as it ties you up and exposes you to being stuck with them having no alternative options without spending more money. They said they only require pre-payments for occasions such as Christmas Day but I would either insist on paying on the day only or finding another cab service altogether.

   almost 7 months ago
2. Muhammad Kash ★★★★★

   They are best in mini cab business

   almost 7 months ago
3. Sharmita Gopaul ★☆☆☆☆

   Awful experience. Before booking with this taxi company I called around other taxi companies for prices. All quoted the same price of £40 which included congestion zone charge.. I booked with this taxi company because they were the closest to where we live. The taxi driver arrived promptly to pick up my elderly parents for my dads hospital appointment. On route to the hospital the taxi driver kicked up a fuss about the congestion charge, that he is not being paid to go into the congestion zone, was not informed and will not drop my parents directly outside the hospital. My dad who is 86 years old and my mother would not have known where to get another cab or how to find their way using public transport for the remainder of the journey in an area they are not familiar with. What a nasty man to spring this on an elderly couple on a day where the temperature reached 30/31 degrees, to make my elderly parents who can barely walk properly make the rest of the journey on their own in the extreme heat all because he wanted to be paid more to enter the congestion zone and complained about his time due to the traffic(!) and not paying for it out of his own pocket. I am baffled why he is even taxi a driver. I called the taxi company, explained the situation worrying that my dad may miss his hospital appointment because of this. I made a complaint. about the taxi driver. Only to be told that this taxi driver is a good driver and is helpful, that he will drop my parents to the hospital if my parents pay extra £5 for the congestion zone charge. Surely that would have been included in the original price quoted when I booked the taxi the day before. The person I spoke to made up an excuse that the controller who took my booking the day before gave me the wrong price. Despite the fact that it was he himself I knew I spoke with. We did not have an issue paying the extra £5 to the taxi driver. But more concerned that my dad did not miss his appointment. This taxi driver saw an elderly vulnerable couple of ethnic origin and knew he could take advantage, be rude, and demand more money. Disgusting experience. BEWARE: CHEATERS After writing this review I read other 1* customer reviews of them being cheated in this manner or similar by this taxi company. If only I had read the reviews beforehand to avoid this. Absolutely appalling. I will be making an official complaint to the regulators.

   1 year ago

1. Sophie Oldfield ★★★★★

   Great service for Stansted airport drop off and pick up for an early morning flight and late night arrival - good, fast communication and cheaper price than found anywhere else online! Would use again for other airport trips.

   almost 2 years ago
2. McArie Wizard ★★★★★

   Booked yesterday cab to Luton Airport (talked to Ali, the dispatcher) for today noon. The driver turned up in time and with a big car (MVP like). All professional, he kept cool in a mad day - strikes, traffic jam, etc. He even stopped for me to drop a recorded letter in the post office (along the route) with no extra charge! They are indeed most affordable and good quality service, I've checked with few nearby cab companies and they were the best - at least 10% cheaper. So I do sincerely recommend them to you!

   almost 3 years ago
3. Jhon Bennet ★★★★★

   Extremeley Happy, Outstanding Airport Taxi Service On Short Notice Of Time. Driver Came 5 Minutes Before.A1 Minicab is 100% Better Than Uber and Apps. I Will Recommend Definitely.

   almost 3 years ago

1. jennine campbell ★☆☆☆☆

   I wouldn’t book this company if it was the last cab company on earth. They left a family of 6 including a small baby stranded at Gatwick airport, even though we had paid a deposit for our return trip home, confirmed it would be there the day before and even on arrival contacted them who said driver was on its way… it was after waiting 40 mins in the airport we realised we were being conned/ misinformed/ misled, if that wasn’t bad enough, it took over one month for them to then refund the deposit. Avoid at all costs!

   almost 3 years ago
2. Mehmet Sahin ★★★★★

   No.1 Car Service For Airport Transfers in Finsbury Park. I used them many times and never had a complaint, A1 Minicabs are most reliable cab company in North London. Recommended!

   almost 3 years ago
3. Ru Mo ★☆☆☆☆

   If you are looking for an early morning cab it would be best to order an uber. We booked a cab for 2:30. At 2:45 the driver was still not at the pick up location. I called the office and was told my booking was for 3, which was not true. I didn’t have a confirmation text so I had no proof. I said I was happy to wait till 3. At 3:10 the driver calls to say he will be 10 mins.At this point I cancel the booking. The main office calls me back to interrogate me on my cancellation. The tone was short and agitated. No apology. Not from driver or the main office.

   almost 4 years ago

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