Gett UK London

Reviews

1. Elena Minina ★★☆☆☆

   Re-downloaded the app in 2025 after a while and the quality has really gone downhill. Customer support replies fast but isn’t helpful at all. The website seems to have only a business login and it’s not clear how regular users are meant to sign in. The app itself is buggy — I accidentally cancelled a ride and then couldn’t rebook because the app would just hang. Overall, pretty frustrating and unreliable.

   almost 9 months ago
2. Lynsey Forson ★☆☆☆☆

   Really disappointed with the service, pre-booked a taxi on the 26th of November for the 29th of November at 5pm as we had a meal booked to celebrate my dads 70th birthday, I was contacted 10 minutes before the taxi was due to arrive to confirm address number and I also received a text to say taxi was 10 minutes away, at this point all seemed organised however no taxi arrived and I was advised that they were still trying to get a driver. We had to arrange a taxi via a different firm and were late for our booking and they had to squeeze us in as had given away our table. The payment for the ride that never happened has been taken from my account and when contacting customer care to discuss and request a refund they have made it out that this is a pending transaction and will return to my account in 24 hours however this is not the case as it has been longer than 24 hours since the payment was taken. I have found the whole experience rather stressfup especially as we had our 10 month old baby with us and I do not plan on using the service in the future as feel the staff are not very helpful or understanding.

   almost 9 months ago
3. Daniel Chapman ★☆☆☆☆

   Absolute incompetence from Gett customer services left me without a taxi on a Sunday morning, with no other option but to ruin others morning plans as I ask for a lift from a friend. Living in the countryside naturally results in fewer taxis normally travelling from further away. I have had issues before so contacted Gett the day before as I hadn't had confirmation and just "getting another taxi firm" doesn't really work round here (it's a small somerset village with good links, it's just not the city). I asked for the actual company it was due to be with so I can confirm with them. The taxi firm said they hadn't received final confirmation and so can't guarantee the ride. Upon asking Gett to confirm the ride they said they don't confirm rides until 1 hour before. I had shown I was still needing the ride and told them about the lack of taxi firms in the area (the firm they wanted to use was coming from around 40 mins away). But still nothing, all they could say was yes it is booked and confirmation will be sent closer to the time. Funnily enough no confirmation 1 hour before, I contacted them 30 mins before and they couldn't get a vendor as the company they planned to use had no availability. Confirmation of non availability was sent 15mins after ride was due. The customer services lady I spoke to had no answers bar I'm sorry for your inconvenience. That doesn't really help at the start of 18+ hours of travel. Does the customer get a no show compensation I bet not.

   almost 11 months ago

1. Rita Laurella. ★★★☆☆

   ⭐⭐⭐☆☆ The taxi driver and service were very good, but my recent experience with pricing was disappointing. I was charged more than the fare shown in the app and later told it was due to a “High Demand” fee. This £6 fee was never shown before I confirmed my booking and only appeared after payment — which isn’t transparent or fair. I don’t mind paying more during busy times, but customers should be told the full price upfront so they can make an informed choice. I hope Gett improves its pricing transparency in future.

   almost 11 months ago
2. Michael Arrington ★☆☆☆☆

   09-25-2025 central London exact location “Abby Road” and I ordered/paid using the app. Taxi driver went to the WRONG location. I had to contact Gett to remove the £7 “no show” fee. No good!!!! I will not use Gett again.

   almost 11 months ago
3. Carl Langwood ★☆☆☆☆

   Absolute shambles! They are very quick to get you registered and get your bank details, but cannot honour their side of the agreement and charge you for their unavailability! Stay away and continue using other providers!

   almost 3 years ago

1. Tom Stephens ★☆☆☆☆

   This is the second time we have been ripped off. A 1.5 mile journey that cost £8.20 turned into £16.40!! No warning up front of a premium. We’re really trapped in Reading with taxis after the black cabs got Uber out. This behaviour is criminal.

   almost 3 years ago
2. Tom Ridsdill-Smith ★☆☆☆☆

   First ride the driver showed up, then let some people on the side of the road jump in his cab and claimed “the app” had cancelled my booking. You’re better off hailing a cab on the side of the road than using Gett.

   almost 3 years ago
3. Olly Bishop ★☆☆☆☆

   15-minute, 8-mile journey cost £50. Uber were gonna charge £17 for the same trip but weren't available at the time. Made a hasty decision to use Gett. WORST MISTAKE EVER.

   almost 3 years ago

1. David Bloom ★☆☆☆☆

   Not even worth one star , Stay Clear !! Yesterday a booked Gett taxi was due to pick us up from O2 and take back to North London . 10 mins before pick up they phone to confirm and then suddenly cancel and say they’ve taken another fare , leaving two pensioners and two young children stranded . Thank goodness for Uber , who came to rescue , long live Uber !!

   almost 3 years ago

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