ACX Express

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Reviews

1. autumn leaves ★☆☆☆☆

   Very bad service. We called to book a cab a short distance and was told there would be a 15 minute wait. We waited 20 minutes, still no cab. We called and was told the driver would be another 8 minutes, no apology or explanation. We waited, 8 minutes came and went. When we had waited a total of an hour we called again, still no explanation, just blaming the traffic, my partner politely told the operator that it really wasn't good that they hadn't at any time contacted us, nor did they seem at all concerned that they had let us down. The woman cut off the call and cancelled our booking. So we waited an hour, in the cold, for nothing! Really appalling service! Book a cab from here at your peril! An uber would have been cheaper and quicker. Never again!

   almost 11 months ago
2. Stonez ★★★★★

   Amazing cab company and very reliable, was extremely happy with the service for an airport journey in which my battery died and I had no hope of contacting the driver. He tried to contact me and since the phone was off he went inside and had a plaque with my name written on it free of charge (even knowing they usually charge.) Driver was super helpful and the journey went smoothly. The lady on the phone was also very helpful. 10/10 experience and been a loyal customer ever since. Saved my night!!!

   1 year ago
3. Susan Rouse ★★★★★

   Amazing service. Due to cancelled trains we needed to get home to Coventry. The driver was so polite and friendly, making sure we were comfortable. He made a very long journey enjoyable!

   1 year ago

1. vasiliki michaelas ★☆☆☆☆

   I booked a taxi to Gatwick for 20th October over a month in advance for my family of 5. I received a confirmation text to say everything was booked in. I then rang a week before to confirm my booking and was assured it was all in the calendar. Sunday morning rolls around and we're waiting outside the house at 9.30 am and nobody arrives. I call the company up only to be told by the lady that there was no booking. She then calls me back a few minutes later to say she's located the booking but needs to locate the driver (we had booked an Uber but cancelled it when she said she would find a driver). She then calls back 5 minutes later to say the driver can't make it. We then went back on Uber and the price had gone up by £20 but we were desperate. The Uber driver arrived in less than 5 minutes thank goodness. Obviously won't be using these guys again.

   1 year ago
2. Cara Jackson ★★★★★

   I just want to say, the reason I'm giving 5* is because of the lovely lady 'Stacey' who works on Friday nights when I call. She really does go above and beyond, and I cannot get over how attentive, thoughtful, and caring she is! Every Friday when I ring to book, Stacey always manages to find me a driver and gets the cars sent out quick. One time, she also stayed on the phone to myself to ensure I got home safely. Never did I expect this level of amazing service, and it is clearly evident that Stacey genuinely cares for people and you can see this by her caring and thoughtful nature! I just want to say, thank you for all that you have done and I am so grateful!

   almost 2 years ago
3. TechoDalek ★☆☆☆☆

   Terrible company. Was left standing in the cold and rain at the crematorium for well over an hour after the funeral. When I called back phone staff reinsured me a car was on the way. Another 30 mins passed with no show. Finally got a call from the driver who seem to not have a clue where to go and he had a bad attitude. Said he was 20 mins away. 5 minutes later their office rang to say it was cancelled and the driver said something that they can't repeat. On all days to be let down and made to wait in the cold for no reason I wasn't best pleased. The driver needs to be sacked.

   almost 3 years ago

1. Fred Jones ★☆☆☆☆

   Cancelled my airport pickup with too short notice to rearrange, ended up paying twice as much (£160!) as had no other option available.

   almost 3 years ago
2. Keisha Bkeisha ★☆☆☆☆

   Be warned...this company is unreliable. On 17th December l booked a cab for 0110hrs to pick my 17 year old son up from an event as l was working and unable to do it myself however no one from the service turned up or call to let me know they weren't attending. My child was left standing in the cold whilst waiting. I called this morning to complain and found out that it was the actual manager whom took my call last night but failed to dispatch a cab. I am so upset, how could she be so careless. If you are unable to look after vulnerable customers then what good are you to the community.

   almost 3 years ago
3. puran narwani ★☆☆☆☆

   Booked airport transfers online. They cancelled the onward journey with an SMS, had to call and ask why, they said that it's a busy period and won't take the booking. The return journey was still in place and a week later. They just canceled it without any notice. I happened to see the cancellation when I went to the online booking to make sure everything was ready when we land. Because they cancelled so last minute, we used Uber at the airport at roughly same cost.

   almost 3 years ago

1. Avgusta Karavaeva ★☆☆☆☆

   Terrible experience. Booked two large taxis for 10 children and 2 adults in advance (for a birthday party). Checked twice that everything is confirmed and answer was positive. However, on the 10th of July taxis didn’t come at all. When I called them they gave me a silly answer that they had to cancel without a sound reason. It was a very hot day then and they probably didn’t want to work on Sunday afternoon, let’s be honest here! I ended up on my own wit10 kids to move from the Airjump trampoline park in Orpington to Wagamama in Bromley! Called 3 other taxi services no availability. Thanks to the parents who didn’t leave me in Eros difficult time and helped me out then! ACX taxi services- you are the worst and let me down causing so much stress. When I tried to get a written explanation now they avoid the conversation and their manager Eriana never available. Very poor customer service and shame on you.

   almost 3 years ago

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