Prebooked a taxi to save waiting around in the cold. First driver accepted job waited 10 mins for him to cancel the job. 2nd driver accepted the job cancelled when he was 3 mins away. Office reply to this was “pre booking doesnt guarentee you a car” from now on ill be using bolt or uber. Atleast they turn up
Very disappointing. Booked a car in advance as I needed to be at work at a certain time the next morning. No confirmation text to say the car was coming. Got a phone call to say that the driver was running late, but not given an explanation of how late the car would be.. I phoned the office and they informed me that they would be 20 minutes late. No apologies or concern for the fact that I would have been late for work had I carried on with the booking. Very unprofessional service. Won't be using them again.
Terrible company. Woolwich SE18 based Ordered cab at 16.20 for a pick up at 17.45. Had text saying car on way so started tracking it. It turned in the road then decided he didn't want to pick me up and just drove on. Contacted company they said don't have a driver right now you are on priority. Not a lot of good for me was dude somewhere at 18.00. So was late. Been using this company since I was a teenager. Never ever again. So rude
Booked a cab at 2:50 am for a flight, and at 2:45 am he calls stating the road he is has a barrier down and cannot advance to get home, that I have to walk 10 min in the cold and the dark with my luggage to get to him. I explained that that road is usually closed as it is a private neighbourhood and he can pick up another road to come my way, to what he said: better I come to him or he would leave, and he hang off. At that time I called UBER and got a car in my door in less than 2 minutes and charged me a third of what this cab was going to charge me in cash (another annoyance). Never again. Rude and ridiculous.
Appalling service, beyond shocking...I booked a cab the night before my daughter was due to take her 11+ exam. I was assured it would arrive at the stipulated time.....it did not arrive...I phoned to enquire where it was, the operator (who had booked the reservation the night before) casually informed me that no cars were available. I had not been updated that my *reserved* car would not be arriving. The consequences of this cab company's disregard for the customer and total lack of respect, was an extremely stressed out parent, and tearful child. We subsequently booked an Uber, I had not used Uber services prior to this but I will tell you something they were with us within minutes, the driver put his foot down and went above and beyond to ensure we made it on time (obviously we were running late when the Uber arrived because I had relied on Amber cars to turn up on time and with no update to the contrary we were still standing outside my house waiting for the elusive Amber car thinking it might arrive, as stated it didn't).....However I cannot thank the Uber driver service enough, they made sure my daughter sat her exam. If I had not been able to get hold of an Uber she would have been disqualified for late arrival, I will NEVER use Amber on principal again, how can you have faith and trust in a service that dishonours a booking and casually informs you that you will have to wait for a car (you booked the night before)....absolutely disgusting service and have no credible reason for not informing me they would not be honouring the booking.....AVOID!!!! (oh and although this is not funny it paints a picture of their service, I got a phone call an hour later from the Amber driver to tell me he was outside my property......Go Figure!!!! An eye roll doesn't even cut it, beyond shameful......
I have been using this cab firm for many years with no problems. I absentmindedly dropped my purse in the cab today while rushing to pick up my child. When I noticed it, I immediately phoned the office, and the lady on the phone was very helpful. She rang the driver, Simon (driving a white Hyundai Tucson) found my purse and very kindly returned it to me with no problems at all. I appreciated the helpfulness and the integrity of the staff.
Booked two cabs three days in advance for an event. On the night, received a text staying one driver was on the way. Driver did not arrive on time and no text regarding the second cab was received. When we phoned, the operator was rude, raised her voice and continuously spoke over us when we were enquiring when exactly we could expect the cabs to arrive. Eventually we were told there is no guarantee of what drivers are available on any given day. They should not accept bookings in advance. Do not use. Would give zero stars if possible. In the end, we went with Uber.
Terrible excuse of a company, booked a day in advance for my flight at Heathrow the following morning. Had no call to tell me that no driver had accepted the job, was left stood oustide in -3 degrees with my suitcase before calling them myself to understand what was happening. 40 minutes later my driver arrived from Dartford! Probably going to miss my flight now so this company has possibly cost me just under 2k! Wouldn’t recommend for reliability. Full credit to the driver however, that went out of his way to at least try to get me there on time.
Booked a taxi a week in advance from the o2 to a hotel on the other side of the Thames… so not that far. Me and my friend rang them multiple times asking where it was and what the number plate was. They gave us 2 different cars and number plates…. Neither turned up. They were rude on the phone and eventually said that our PRE-BOOKED taxi had been cancelled because apparently ‘there were too many cars picking people up from the o2 taxi rank’. DO NOT USE!!!!! We then had to wait for 2 hours for a bus and then get a taxi to our hotel. Thanks a lot amber cars for leaving 2 girls alone outside the o2 in the freezing cold late at night, appreciate it xoxoxoxo
Booked a taxi last night for 9.30 this morning and prepaid, to enable me to get somewhere and then head off to work. Having left sufficient time to ensure I wouldn't be late, the taxi failed to arrive. When I called to find out why it hadn't turned up and request an ETA I was advised it will be dispatched soon. Fine, but I need an ETA as I have to be somewhere urgently. I was advised at least 5 times over the call that the drivers are self employed and she is unable to contact them. Really? A taxi dispatcher who has no means to contact the drivers they employ, whether directly or not?! I was then told that the drivers pick and choose their jobs. That maybe the case, but as they provide a service under the banner of Amber Cars, is it not company's job to make sure my taxi is on time! I'm sure if I receive a response to this review, she will claim I was abusive, as I told her her attitude is horrendous and hung up. A fair comment in my opinion as prepaying for a taxi and expecting it to show up on time is not an unreasonable request. Being told the drivers aren't contactable and and an ETA is not available is extremely unreasonable and unacceptable. Her response to my comment was to immediately cancel my booking!! A disgraceful and frankly immature reaction. Thankfully Uber had a driver only 3 minutes away but Amber Cars total lack of professionalism, and refusal to take responsibility for their failure to provide the service I had paid for in advance, made me late to my destination and subsequently late for work. If you want to get somewhere on time, and be treated with respect, don't book a taxi with Amber Cars!
Amber Cars is located at Unit 2-4 White Hart Rd, London SE18 1DG, UK
You can contact Amber Cars at +44 20 8316 1000
You can find directions to Amber Cars by following this map link
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