I had pre ordered a taxi the day before and was told that someone would pick me up at the time I needed someone’s to come pick me up. The taxi was 15 mins late. What is the point pre ordering a taxi when you don’t show up on time? Because of this shoddy service I was late to where I needed to go to. Avoid this taxi cab firm at all costs!!!!!
Disgusting high charge double the normal cost by other cab companies I have used for the same journey. They tried to justify it by saying that the one stop on the journey was in a different order from that which was requested. This is utter nonsense as Hornchurch > Dagenham > Barking are pretty much in a straight line whichever order you do it in. This journey was not made at Xmas or late at night. Driver wanted cash up front.
Be mindful when using this Shocking service, a service user with mh issues had used this service for many years to my surprise when ordering a taxi for another individual to find that from the address they must of logged “take advantage of” as they tried to overcharge a simple round trip that costed average £20 with other cab services by adding a surge of £15 demanding £35 upfront.
First taxi didn't even bother to show up after waiting an hour, then told by the office he did and when I checked the cameras it was total lies, then persisted to tell me that driver had clocked off and uncontactable, asked for another taxi, was told they were just dropping someone else off and would be 17 minutes, waited a further 20 minutes only to then be contacted by the driver himself and when asked how long he would be he said another 20 minutes, rang the office to complain, they said 5 minutes, another lie so rang the driver back who said more like 8, I told him the job had been cancelled as I was not waiting 2 hours when I had a restaurant booking with family and I should have already been there, the driver told me the office doesn't relay the information as to why jobs get cancelled, so the driver wastes their own time and fuel due to the lies the people in the office tell the public, total shambles! I will never use this company again and I suggest other people don't either if you have somewhere to be at a certain time, total disgrace!
Couldn’t ask for a better service. Polite on the phone, prompt service with text updates for arrival. Will use again!
The best company,driver -a cypriot one i think- is very polite,and all drivers are polite and professionals...
Can't recommend. We had a cab booked in the morning to Stansted Airport, and the driver never showed up. No update / information from the company, I had to reach out to them to ask what was going on. They informed me the "driver would be with me soon", and shared a live tracking map which showed that the driver was basically in Illford, and my pickup address was in Hornchurch. Given that we had booked for 5.30am and it was now about 5.45/5.50am FOR AN AIRPORT DROP-OFF, that's shocking. Another 10 minutes or so passed, and I could see the driver on the map still loitering around Illford so I called Star again, to which the representative seemed a bit unsure as to the situation and said he'd call me back in a minute. Surprise Surprise, he never did, but I got an automatic text about 30 seconds later saying that a new/different driver was now en route. He had to drive over from Romford, and by the time he actually arrived at my house it was just gone 6am. An entire half hour after our booking time, and for a flight nonetheless. This isn't some casual mince down to the shops. Perhaps the original driver had dozed off, not woken up, called in sick, who knows, but the communication and logistics overall were a nightmare, and the representative on the phone did not seem to really know what was going on, and only gave automatic text updates. If Star cannot rely on its drivers for key bookings like airport drop-offs, they need to vet their drives more effectively. We were close to missing our flight as a direct result of this situation, good job we booked early enough to give ample time for unexpected setbacks such as this.
Just called this company for a quote for a future trip - she said 'sorry we're fully booked' without even letting me finish explaining. Then hung up on me? Rude.
Called last minute at 5:30am needing a cab into London and they were so fast to accommodate. Driver was friendly and helpful. Highly recommended and I will be using them again. I wish I'd found them sooner.
Star Mini Cabs is located at 170 Station Ln, Hornchurch RM12 6LS, UK
You can contact Star Mini Cabs at +44 1708 722227
You can find directions to Star Mini Cabs by following this map link
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