π Bedfont Road, Feltham TW14 8EE
π Address: Bedfont Road, Feltham TW14 8EE, United Kingdom
π Phone: +44 1753 687722
π Website: jamescargo.com
Excellent service. Lisa went above and beyond to assist us. We are so grateful that they helped us safely and easily get our dog to the UK from Bahrain. Thank you to everyone at James Cargo Services.
Our experience with JCS was amazing from start to finish. We transported our 2 year old red fox Labrador from London to Dubai. Rachel was so helpful and JCS was the only company I found that was able to book our doggo on the same flight as us. It was a super easy process sending over all the info they needed. Rachel made us feel reassured and comfortable through the entire process. The staff on the day who handled Atlas were really friendly and helpful. The import company JCS work with were super efficient and helpful arrived faster than we expected. Transporting any pet abroad is stressful but Iβm so thankful we found JCS and that our family can be together whilst we relocate to another country for work. Their prices were also super competitive. Thank you so much!
I truly feel like the luckiest person in the world to have come across James Cargo. You were there for me every step of the way, every message, every moment, through all the complicated paperwork in Turkey and England. You handled everything with great care, even dealing directly with the authorities in England to make sure every detail was in place. Without you, this would have been impossible. Thanks to you, my cat and dog arrived safely and smoothly from TΓΌrkiye to England. Danielle, Lisa, Lauraβthank you, thank you, thank you from the bottom of my heart. I am so grateful for your presence!
Excellent service from a very friendly team. I had to transport my chihuahua from Canada to UK, in order for him to clear customs in time for my transport out of London, we had to send him on an earlier flight and have him sleep at James Cargo. I was very nervous, he is a noisy, yappy, disobedient little demon at the best of times but James Cargo dealt with him brilliantly, he was fed, walked and fussed. This team are a safe pair of hands, know what they are doing and took great care of my little boy. Would absolutely recommend.
I have had the worst experience ever with James Cargo. The quality of service they provided was awful. Because of them we delivered our cat injured and had to take him to the vet in London. I would strongly recommend anyone never use this company for the health of your pets.
James Cargo Services in the UK deserves only half a star but there is no option for that, so I had to settle for one star. In August 2022, my partner and I had our two cats (which are my life) shipped over from South Africa to the United Kingdom. We used a fantastic pet travel agency in Johannesburg. However, they unfortunately use JCS. I thought the process in the UK would be seamless and professional, as it is an educated, first world country. How wrong I was. I was supposed to have a liaison agent called Charlie at JCS. I was kept informed of my "furbabies" movements throughout the process , in South Africa, until they were booked in for their flight to the UK. However, once reaching the UK I had no correspondence or update at all, from anybody. My partner, who was in the UK at the time, phoned to see if they had arrived safely and was told they had. I had to send an e mail later in the day to find out the progress as I had no correspondence from anyone at JCS . I was told it would take about 6 to 8 hours for them to clear customs, etc. I was told that they had been checked by the vet and the customs paperwork was being done. My partner was told they should be with him before 4pm that day. The plane from South Africa had landed at 5:45am that morning. We received no further communication after this. My partner phoned again after 4pm and an agent told him that there had been a 5 hour computer outage at the UK customs that day. Nobody bothered to advise us of this when we phoned or e mailed earlier. We were told that due to the delay our cats would be delivered at 9pm that night. They made us pay for extra charges before the cats would be released. However, we had paid these charges to our agents in South africa already. So now we double paid. By 9.30 pm the cats still had not arrived. My partner phoned JCS after hours numbers but they just rang or a voice message said the inbox was full. I sent an email for the attention of a supervisor explaining our predicament and asking where our cats were. Fortunately, the night supervisor was diligent and I got feedback immediately and our cats arrived at 11pm that night. This experience was so traumatic for us. I don't wish that anyone who loves their pets ever has to go through this.. We were refunded the the payment we made, as our South African agent and the JCS supervisor were now involved. However, they had the wrong name and credit card details. So that had to be rectified. It seems that there is no communication within that agency. If you are planning on relocating your pets and love them, please don't use these agents.
Avoid at all costs. Unfortunately, we had a really negative experience with James Cargo. The Animal Air Care at Gatwick offers the same services and for less. Long story short we were talking to James Cargo for over a month about importing our dog. They told my partner to arrive at Animal Air Care Gatwick at 12pm. Which was already a few hours after our dog arrived. Once my partner arrived the attendant informed her that our broker James Cargo did not contact the vet about the mandatory appointment for my dog until very late the night before. The attendant at Gatwick only found this out by phoning the vet because the broker was not picking up. Because of this the vet was only coming for other animals and our dog would not be seen until the very end (around 4pm). I called the broker and they apologized and said there must be a mistake and that they did book the appointment earlier than last night. They said they were going to call the Air Care Centre and the vet to get it straightened out and they would call me right back. They never called. My partner asked the Air Care attendant if they received a call from them. NOPE. So after a few hours I tried calling the broker back multiple times and they never picked up. Since that last phone call I have never been able to get them on the phone again. We emailed them and they emailed back a few days later saying that what we went through was completely normal and that they didn't do anything wrong. All of their explanations were total nonsense since my partner was at the Air Care Centre for so long she learnt what was supposed to happen and it was not at all what James Cargo did. Our dog had to stay in quarantine for all of that extra time because of this. Nevermind my partner waiting around for four hours unable to see our dog. Awful experience. They charge Β£419 for what? I know the process of importing your dog is very overwhelming and scary but do yourself a favour and use the broker services at the airport. I am sure Heathrow offers it as well.
After trying over 10 different customs clearance companies for my personal shipment from Canada to the UK, I was extremely lucky to find Joe at James Cargo. He patiently helped me with my shipment and customs information, worked with the freight team in Canada, and was extremely responsive all the way through the process. He was honest about pricing and timing. In the same week it arrived in the UK Joe had the shipment cleared and delivered. Very impressed, thanks Joe!
We had a terrific experience using James Cargo/JCS Livestock to transport our puppy from London to LA recently. Everyone who worked there, especially Rachel, was super responsive and patiently answered all of our questions either by email or telephone. They were very professional and there were no hidden costs. Thank you for taking such good care of our precious cargo!
Highly HIGHLY recommend James Cargo for any type of shipping needs. I recently had a very positive experience shipping my Triumph Daytona home from London to the USA. The bike was shipped to London using a different motorcycle shipping company, which contacted me 1 week before the drop off date to cancel due to covid. James Cargo came to my rescue and within a few days everything was confirmed and ready to go again. They answered all of my questions, and arranged for all of the help I needed with customs clearance in New York. They even arranged ground transportation across the country from the port in USA. All of this was less expensive than original shipping company I used, and that's including the ground shipping 1800 miles (not part of the first company that screwed me). I also received far better customer service from James Cargo. The first company made me feel like an inconvenience for daring to have questions about the process or how my bike would be cared for. Lucas at James cargo was incredibly patient and accurately answered all of my questions. The guys who work in their Motorcycle shipping department are motorcycle guys, and know bikes. The bike has now arrived, and everything went perfectly. The crate arrived on time, and directly to my door none the less. Upon opening the crate I was impressed to see the job they did securing my bike. I've raced motorcycles for years, and have lots of experience hauling and strapping down bikes in trucks and vans- This was clearly tied down by someone who rides. Every strap was well placed and had the correct tension - Not too tight / not too loose. They also completely wrapped the entire bike in protective wrapper and shrink wrap. I kept the straps and crate, which are going to for sure come in handy in the future. Overall, I can't recommend these guys enough for any and all shipping needs. I will definitely use them again for future motorcycle trips. The final thing I will say is about the overall experience - Riding your own bike in Europe is amazing. Do not miss the isle of man! It's stunning, and there are no speed limits.
James Cargo Services is located at Bedfont Road, Feltham TW14 8EE, United Kingdom
You can contact James Cargo Services at +44 1753 687722
You can find directions to James Cargo Services by following this map link
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