Madex Logistics Ltd Enfield

Reviews

1. Michael Agostinelli ★☆☆☆☆

   I am extremely disappointed with the service I received from Madex Logistics. It has been 8 days since the package was dispatched to them and I am still waiting for my item to arrive. To make matters worse, the company confirmed the delivery date, only to change it at the last minute (on the expected delivery day) to the following day. This caused significant disruptions to my builders' work schedule, leading to unnecessary delays and additional costs. The lack of reliability and poor communication from Madex logistics is unacceptable. I expected better service.

   1 year ago
2. Mike Parry ★★★★★

   We at Tower Ceramics have used Madex Logistics for more than five years to distribute our ceramic/ancillary products all over the UK and on occasion beyond. Their service is all round excellent. The online booking portal is really quick and efficient. The team at HQ are very responsive to any requests for help we might have. The drivers are courteous and patient, and they must be equally careful as our delicate cargo always arrives on site intact, and on time. If there are any difficulties with making a drop (which more often than not relates to an issue with the recipient) they always make contact and do their best to resolve there and then - the drivers certainly don't give up at the first opportunity and head to the next drop. Can't recommend highly enough.

   1 year ago
3. Yanxi Luo ★★★★★

   I had a fantastic experience with Madex thanks to our delivery courier Gilbert. We had two toilets delivered, weighing a total of 90 kg, and the delivery involved navigating some stairs where a trolley couldn't be used. Gilbert was incredibly professional, responsible, and kind throughout the process. He went above and beyond by helping to carry the heavy items all the way to our front door, ensuring they arrived safely and without any hassle. His dedication and helpful attitude made a significant difference, and I am extremely grateful for his assistance. Highly recommend their service!

   almost 2 years ago

1. Amy Appleby ★★★★★

   Mike was polite, friendly and helpful and actually made our delivery enjoyable! He is an absolute asset to your company. This is direct contrast to your driver who failed to deliver to us two days ago (Monday's driver was rude, impatient, wasted hours of multiple people's time and made your company look awful). I'm rating five stars because of the amazing Mike, but if I was rating on the driver from Monday, it would be zero.

   almost 2 years ago
2. homfix “Ola” ltd ★☆☆☆☆

   Company supposed to deliver it back of the shop that was aggreed in advance how ever refused to do it and refused to take delivery back to lorry And coused issues with this driver end up with police station Called company no help full either I would not recommend this company at All look at their reviews before use them please There is no any options unfortunately I would give them below 0 star

   almost 3 years ago
3. Akisha Soyadi ★☆☆☆☆

   Stay away from this company. Don't bother to call. They tried to leave a pallet on the busy highroad instead of leaving it on the pavement risking the safety of the customer and general public. When i took pictures he immediately took the pallet away. Very dodgy company.

   almost 3 years ago

1. Jay Leanne ★☆☆☆☆

   Had an extremely bad experience with this company. They expect customers to carry goods from the truck when spoke to the manager named Dave. This company makes all the excuses in the world and as you can see from their reply Below they in support of allowing customers to carry heavy good from their truck. He had No empathy and ask what should I do!? He was dismissive with the matter and will be taking this further to the media (yes Media!!!! , as I have this recorded on my phone and if you think that this is not A SERIOUS MATTER you have another thing coming, I'm not the only one this has happened to Several of other people) don't think for one second you will get away with it and YES LEGAL Action, under the supply of goods and service act 1987. Trading standards need to hear this disgrace of a so called company!

   almost 5 years ago
2. Michelle CC ★☆☆☆☆

   Last week I had the unfortunate pleasure of dealing with Madex Logistics. The delivery driver was by far the most unprofessional individual I have come across for some time. When he arrived, he said he parked round the corner and would unload there. I pointed to the large parking space outside my property he could unload from. He seemed annoyed at that reasonable suggestion. Once he unloaded the goods, he left the pallet in the road, not near the curb. After asking a simple request of moving the pallet closer to the curbside, he reluctantly did so on the insistence of my neighbour (a man) who had just returned home. My own request was ignored! I was made to feel I was inconveniencing the driver and anything I suggested was difficult. I felt worthless on my own doorstep! Afterwards I wanted to make a complaint so I phoned the office of Madex Logistics. I was connected to the manager, who seemed unsympathetic to my experience. When I was explaining what happened, I was cut off making my point about being a woman and the goods being left on the 'curbside'.. He said being a woman isn't an excuse! I then said, if he would let me finish my point, I am a disable woman. His attitude was unacceptable. It's now been a week since that phone call and no one has followed up on my complaint. Any companies using Madex Logistics for their deliveries should expect disgruntled customers who have dealt with them. They are a poor reflection on whoever chooses to hire them as a third party delivery service.

   almost 5 years ago
3. Peter Ligendza ★☆☆☆☆

   Their Customer Service is a bunch of liars. Could me and me girlfriend a liar because we called them and told them that the driver didn't ring the door bell. He said "The driver wouldn't drive all this way with a big truck and then not ring the door bell". The same driver turned up the next day and even admitted that he didn't ring the door bell. And it gets better, he even told us that he rang the office the day before and told them that he can't find the door bell. But it is us who are wrong when we say that he did not ring the door bell, right? Please stay away from wannabe delivery companies, you are only causing your company and your customers stress. I've stopped ordering from certain merchants in the past, due to what delivery company they were using. Even to read a review you are not smart enough. If you were, you would have noticed that this review is not about where the driver might have been, but about your support calling me and my partner liars for saying that the driver did not ring the door bell, when infact, the driver called your office, advised he can't find the door bell and admitted to us the following day as well that he couldn't find the door bell. You guys are a joke. Please go back to the board and learn what a professional service and especially a professional CUSTOMER service is

   more 6 years ago

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