Impact Express Wholesale Ltd

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Reviews

1. Stakesy's Metalwork Machinery ★☆☆☆☆

   Damaged £4k worth of Machinery. Used through Transglobal Express for a shipment to the USA. It was bolted to a wooden crate with full wooden protection around and over the machine. When it arrived with our customer in the USA all that was left was 2 sections of wood connected to the base of the machine. The complete pallet and casing was gone. To achieve this it must have fallen of the back of a moving truck. An absolute shambles of a set up. Avoid at all costs.

   almost 8 months ago
2. Helen Harkness ★★★★★

   Had a complicated parcel to send recently. Contacted Impact Express and was helped through the whole process by James who was so helpful and responsive. My parcel got delivered next day before 12 noon to Europe without any issues. I will definitely use Impact Express in future-the service is 5 star in my opinion. It can be difficult to find a company that keeps to their promise-but Impact Express did not disappoint.

   almost 3 years ago
3. Hasmeet Kaur ★☆☆☆☆

   Would give this 0 stars if it was possible! I experienced really poor service sending my iPhone8 abroad. I specifically chose this company because they said they were experts in posting valuable items like phones. It was the complete opposite, very bad service. They failed to tell me to put iPhone8 when filling in their online form, this meant I got no insurance cover. Andrew and Kelly were unresponsive despite me calling and emailing daily, they had so many stories that contradicted each other. I wouldn't recommend sending anything valuable with this company. There insurance does not actually mean insurance when valuable items are lost. They also are not responsive and were evasive when replying to requests. It was so much harder having Impact Express as a middle man they made the process more stressful. Claims took over 3 months and they still didn't refund me for my lost iPhone8.

   more 7 years ago

1. Jenny Darlow ★★★★★

   Brilliant service on the phone & great system for tracking your parcel. Highly recommend.

   more 8 years ago
2. KR Sabers ★★★★★

   Not sure what these other 2 reviews are about? I've never had a problem with these guys. Prices are great, Kel and the team are excellent; ain't got a bad word to say really.

   more 8 years ago
3. Adrian Shepherd ★☆☆☆☆

   Don't bother, absolute rip off, and they take ages, your better off getting quotes from parcel2go, myparceldelivery or even transglobal as the quotes I would get aren't even nearly competitive and they are with tried and tested carriers like UPS, Parcel2go, Hermes, (not so bad) and I tend to ship quite alot of parcels, online booking with the 3 above mentioned agents makes life so much easier and with P2G you get an extra £5 for every £100 prepay, been using for quite a while now and everything is easy with also online chat support.

   more 10 years ago

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