Transglobal Express (London) Hayes

Reviews

1. Diba Kalantari ★☆☆☆☆

   If you value your time, money, or sanity, DO NOT use Transglobal Express. I entrusted them with a package worth over £500 and not only did they completely lose it, but they also refused to compensate me properly. Some of the items in my package were irreplaceable sentimental gifts! They will happily take your money, lose your valuable shipment, and then hide behind "terms and conditions" to avoid taking any real responsibility. No accountability. No real care for customers. No urgency. Never again. I’ll be making sure everyone knows exactly what kind of company this is.

   almost 9 months ago
2. Kishon Cohen ★☆☆☆☆

   I have been using Transglobal for over 15 years, and unfortunately the service has been getting progressively worse. Despite making multiple bookings over the last few days for next-day delivery, no driver has arrived. At no point did anyone contact me to advise of any issues—I was simply left waiting, even after calling customer services and being repeatedly assured that someone was on their way. I have paid in advance for a service that, quite frankly, has not been provided. This is completely unacceptable

   almost 9 months ago
3. Alexandra Luzinschi ★☆☆☆☆

   Very disappointed in this service. We booked for a parcel to be picked up and the driver made a note that our address was incomplete yet when we called the customer service the lady confirmed the address was complete. Now we need to drive 40 minutes to drop a parcel we paid to be picked up. What kind service is this? No refund obviously but I was at least waiting for a “we are sorry”. We will find another service that live up to their promises.

   almost 11 months ago

1. A R ★☆☆☆☆

   TGE used to be a very good company. the website was super easy to use to book my shipments. now they updated it with something called "pro ship" which is absolutely terrible and way more finicky and complicated. when you call the staff. they are not trained on it either. and before you used to be able to get to someone within 1-2 minutes. now average wait time for me is between 15-20 minutes. the services is definitely going down. whilst perhaps the business is going up.

   almost 11 months ago
2. Jas Bahra ★☆☆☆☆

   I have been a loyal customer of Transglobal Express for nearly 10 years. Since last year, my experience with the company has significantly deteriorated. The main issue is a recurring pattern of unexpected charges and billing disputes. We are being billed for customs duties and taxes that FedEx was supposed to collect from the recipient before delivery. However, FedEx did not collect the fees themselves. Transglobal Express has then been charging us for unpaid duties which have nothing to do with us. It is the recipients right to pay these charges and FedEx should be chasing the recipient. This reflects poorly on both FedEx and Transglobal Express and shows a lack of transparency and accountability. This practice appears deceptive and feels like a scam. We urge all customers to be extremely cautious and to scrutinize all charges carefully. Unfortunately, due to these ongoing issues, we can no longer recommend Transglobal Express and be aware this can happen to any of you.

   1 year ago
3. Jamal Afzal ★☆☆☆☆

   Worst ever service I send my 4 parcel box in Portugal s on 22 November and 3 of them they have been received after 1 month and one of them was missing I've called 5 6 Times and they said we can't find them and now they find it box send it to Portugal after 3 month and asking for customs there which is all ready pay there in Portugal and now they asking for more money like 600€ and box don't value that money either and I told them to send it back and they were asking for more money. Even them fault cuz they should have send the parcel in them time even I pay them more money for insurance and still my parcel are no where . I won't recommend and I have really bad experience .

   almost 3 years ago

1. Simon Rhodes ★★★★★

   We have been using Transglobal for a few years and have had no issues. Prices are competitive (most of the time) and their system works well....it's easy to complete customs invoices to be used. I now ask suppliers to provide shipment info and organsie imports just so I know that all the key information is provided, which speeds things up for us. There is always someone to contact should there be an issue, which isn't the case with some other courier companies. I would recommend using Transglobal.

   almost 3 years ago
2. Sue Dickinson ★★★★★

   I had a bit of trouble myself trying to sort out the custom declaration online so I rang and it was so good to get straight through to a human being! She was so helpful and sorted out my transaction swiftly. The parcel was collected the next day and arrived safely in the USA a week later with good tracking throughout. Excellent service thank you at a competitive price.

   almost 3 years ago
3. A. Nasser ★☆☆☆☆

   Bad experience. I used transglobal to send a box abroad. I personally took dimensions and exact weight. Box was delivered at destination. After a month, I received an email with another invoice asking me to pay extra, claiming that the original measurements were wrong. As I am sure that I took the exact measurements, I find this not acceptable. I really cannot understand how a company collects a consignment, delivers it abroad and after a month contests my exact measurement calculations. I would consider this attitude as below standard and unacceptable.

   almost 3 years ago

1. Ruth harri ★★★★☆

   First time using this service as Royal Mail had frozen all international deliveries due to a cyber attack. The online process was a little complicated, requiring a fair amount of information (I usually supply a completed customs form and purchase postage at post office), and I had to drive 15 minutes to the closest drop off point which looked like a make-shift shop and offered no confirmation of drop-off. I was a little nervous leaving it there but the package arrived 4 days later at its address in the US, fully tracked en route. I also received a call from their customer service before posting to ensure I was happy and didn’t have any questions. I will certainly think about using them going forwards if I have multiple packages as it’s not worth the drive/ collection cost otherwise.

   almost 3 years ago

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