Tuffnells Middlesex, Hayes

Reviews

1. Philip Le ★☆☆☆☆

   Absolutely appalling courier service, even more so than the many other badly run courier companies in the UK. The drivers, for some illogical reason, left my large parcel in a communal hallway despite it not being a secure location and despite their own website saying they will redeliver if a customer is not in. My parcel has been tampered with as a result and I have to go through the inconvenience of pursuing remedial action. I will actively avoid any company that uses Tuffnells to deliver items because clearly their employees don’t have any common sense and cannot follow basic instructions.

   almost 3 years ago
2. Sheena Patel ★☆☆☆☆

   Horrible delivery service ! I am absolutely disgusted by the service and the drivers professionalism today on the 1/2/23 I had a delivery which I received 3 minutes later at 3:05pm I heard a crash in my driveway the van had backed into my driveway wall and I heard the driver drive off! I am so upset and annoyed at this company I don’t think anyone should be using them ever again.

   almost 3 years ago
3. Amir Azzawi ★☆☆☆☆

   unreliable courier, waited all day and they failed to pick up parcel, Then they offer to pick up the next day as if they are sure they will turn up...not likely

   almost 3 years ago

1. Erika Yao ★★★★★

   Very helpful staff. I ordered a heavy duty mattress for our exhibition last minute. Instead of waiting for it to be delivered, I decided to come to tuffnells warehouse to pick it up. The rug was in a 4m long roll, and weighs about 50kg. It was impossible to fit in my car. Luckily The traffic manager and other staff helped me fold it and managed to load it in my car. I want to express my gratitude for their help and kindness.

   almost 3 years ago
2. Louise O'Connell ★☆☆☆☆

   Driver faked my signature, damaged the parcel and left the large, heavy parcel blocking my front door. I had to get a neighbour to help me move it so I could get in. Dreadful company!

   almost 3 years ago
3. Roderick Lane ★☆☆☆☆

   This comany is shamefull. They deliberatly withold their telephone number so you cannot make contact. When you do locate a number they ask you to hold on and drop the line after 90 seconds. If you truly do not want to send or recive a parcel use this company they are the original pile of.....!

   almost 3 years ago

1. CompleteShopfittings LTD ★☆☆☆☆

   Its Monday 23rd May 2022 and we are on call since 50+ mins.. no one pick up the call. We are business customer with them. This is appealing service .. we now try to get different courier..

   almost 4 years ago
2. Meeten Ramji ★☆☆☆☆

   Shocking service. Prob the worst courier service available. The driver just told me the package is heavy, and doesnt know how *I* would get it up. Wasn't mega heavy (35kg), but had to carry up the stairs to my flat alone. Another delivery: dropped my item to Toolstation, didn't even notify me. I had to go on the tracking myself just to see if had been delivered.

   almost 4 years ago
3. Michel Faisca ★☆☆☆☆

   One star to the driver who was nice however the company needs a total remake! Started at pick up driver sickness unable to pick up. Next day picked up delivered to wrong depot. Another day delayed! Throughout the dismal experience, there was no notification of what Tuffnells was suppose or not to be doing! After many calls just ringing out I finally got through to what quite frankly was lack of customer service. I had the builder wait 2 whole days for nothing. The third day I had to drop what I was doing and be there for the delivery as the builder couldn't do it. Lost time and money with this one! The items arrived with all the protective plastic stripped off and the item was soiled on the outside! I WILL NEVER USE THIS COMPANY AGAIN!!

   more 8 years ago

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