Vital 2 part delivery needed before Christmas. One box delivered to the wrong business 5 miles away (fortunately the business called us and we could collect it). Other box missing in the system. Couriers blamed it on "agency driver". Not helpful.
This review reflects my direct experience with Streetwise Couriers Surrey Ltd, and it is important that potential customers and traders are aware of what I encountered. I ordered two items from another retailer, and Streetwise Couriers were responsible for delivering them. The tracking system showed that a delivery attempt had been made. However, my building requires all drivers to access the property through the concierge or be buzzed in by me — and neither of these things happened. In my view, the delivery record was simply not accurate. When the driver returned a few days later, he phoned me. I explained that I was not at home due to attending to my autistic daughter. His tone during this call was, in my opinion, unnecessarily rude and dismissive, and he ended the call abruptly. Without any notification to me, he then took photographs of the parcels outside my building. These photos later made it appear as though the delivery had been properly completed, even though the items were not delivered to my apartment. I contacted the original trader, who reviewed the images and confirmed that the photos did not match the expected GPS delivery point. This supported my concerns. I then reached out to Streetwise Couriers directly. Unfortunately, my experience with their customer service was extremely poor. The representatives I spoke with were, in my view, unprofessional and unhelpful. I eventually spoke with Jason Hennings, whose communication was particularly concerning. He gave explanations about legal matters that did not appear correct and communicated in a manner that came across as dismissive and confrontational. I was told an investigation would be opened and that I would receive direct updates. Instead, I later received a call from the driver again — and during this call, he behaved in a way I found verbally aggressive and distressing. When I asked how he had obtained my personal number again, he stated it was provided by management. If this is contested, I hold a recording of the conversation. If my number was shared in this way, it raises serious concerns for me regarding data handling and potential GDPR violations. I also contacted the company’s owners directly and received no response at all, which only reinforced my impression of extremely poor accountability within the organisation. Based on everything I experienced — the inaccurate delivery record, the rude behaviour, the distressing follow-up call, and the serious concerns regarding the handling of my personal information — I strongly advise traders and customers to think very carefully before using this courier service. I have escalated the matter to the relevant authorities and intend to pursue appropriate civil action relating to the handling of my data. Should this delivery company deny anything I have said I will post everything on YouTube TikTok and other social media platforms to expose this dreadful company My response back to your response regarding my honest review If there was a signature as proof of delivery, you would have seen that proof of signature with the picture taken by the delivery driver. It is you that holds the contract with the delivery company so yes you are responsible and at fault as you choose the delivery company not me. You did not provide me any tracking for my delivery. You Ikki told me I would have to wait for your pathetic investigation when you could clearly see the pictures provided by the delivery company and if you want me to further expose you I am more than happy to release the phone call recording I have of you admitting that you fully agreed that the photos taken by the delivery driver was not proof of delivery and you definitely did not mention any signature, so I would advise you to stop contradicting yourself and justifying your own mistakes. Just to be very clear, this was the first time you ever mentioned to me now about proof of signature No tracking was ever provided to me by yourself which is very suspicious for a so-called legit company Avoid this company at all cost shop elsewhere
I would give 0 if I could. This is by far the worst courier company I have encountered. I had a delivery that was due on Wednesday, when only part of the delivery was made (even though they had the whole order). I was then told the rest of the delivery would be made the next day, which when it came around I was told there was no room in the van so it would again be pushed back a day. Same thing the day after. All this time I was having to email and call to get an update as you don’t receive any information otherwise. When the rest of the packages were finally delivered they were open and the contents badly damaged! If you have a choice, do not use these couriers.
Would actually give them zero stars if possible first day they delivered the parcel but didn’t email me or text meSo no one was indoors. Second day they text me give me a time but no one turned up when I emailed them. They said the driver had run out of time and returned to the office now hopefully I’ve got to go there and pick the parcel up tomorrow absolutely shocking, Customer Service.
Absolutely shocking delivery company. Emailed me with a scheduled delivery slot 3 days in a row and never arrived. Complete lack of communication and customer service. When I did get a response it was written in pigeon english with zero apology for the inconvenience caused. Still waiting for my delivery, who knows when it will arrive. I will be contacting the sender of my parcel for a refund.
Absolutely terrible in every possible way! Avoid under any circumstances! Hope never have to deal with this service again!
After a week they still can't deliver 1 parcel that was meant to be next day. driver keeps taking pictures of 2 streets away doesn't even attempt the delivery.
There Was no one in the front desk, I rang the phone number on the phone, no one picked up, after 20 minutes I went into the back of the building, pushing open a door to an office, they were having tea and biscuits and chatting, the young guy who carried out my parcel was helpful, but the experience was very poor, sorry.
Absolutely disgusting service! I understand this is everyone's busiest time of the year but simple customer service skills never go a miss. The lady on the phone was so rude and abrupt how she has a job I will never understand. I feel sorry for the other depot of APC as this depot gives the other depots a bad reputation.
Pathetic customer service!! My daughters cake got delayed by a day!! I will take up with Cakers Street later however hope they train their staff on customer service if they want to be in business!
Streetwise Couriers Surrey Ltd is located at Unit 5, 225 Hook Rise S, Surbiton KT6 7LD, UK
You can contact Streetwise Couriers Surrey Ltd at +44 20 8336 1444
You can find directions to Streetwise Couriers Surrey Ltd by following this map link
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