CitySprint London

Reviews

1. Amanda Steele ★★★★★

   I had my phone stolen on Monday and DPD were supposed to deliver the following day. They failed to, and then changed the delivery date to two days later. However, I needed my replacement phone. London life without it, is very difficult. My insurance provider agreed to have the phone delivered same day through City Sprint, but didn't give a time frame for them. I called them to let them know that I wasn't going to be home until 3.30 pm earliest, and was really stressed about missing the delivery. The delivery driver rang my office and kindly waited till I was home to deliver. Sue Norris on the customer service team was absolutely the kindest most helpful person in the world. In a world of AI nonsense, it was lovely to deal with some humanity. The kindness and commitment to doing the job is something I will not forget. Thank you.

   almost 8 months ago
2. Art itself ★☆☆☆☆

   The van driver use our house bathroom and didn’t clean it. HE LEFT HIS URINE ON MY TOILET omg

   almost 8 months ago
3. Michael OMalley ★☆☆☆☆

   Arranged pick up BY 10:30am, didn't happen and then got told that by 10:30am actually means within 60-90mins from that time. Of course it wasn't until after 90 mins my courier picked up my parcel. Honestly wouldn't recommend at all, not worth the stress, especially if you have a time sensitive parcel/items to move.

   1 year ago

1. Arel Mailing Ltd ★☆☆☆☆

   I rarely write negative reviews, but my experience with this company has been disappointing and unprofessional. I booked a same-day courier service last week for a London-to-London delivery. When the collection time arrived, I received a call from a customer service agent, James, informing me that the pickup would be delayed by two hours. I had to cancel the booking. This week, I decided to give them another chance, but the same situation occurred. James again called to say the collection would be two hours late, citing Christmas delays for the next five weeks. I asked to cancel the booking, and while he agreed, the driver still showed up late in the day, and my card was charged. I then had to call customer service to dispute and reverse the charges. The lack of reliability, poor communication, and overall customer service were unacceptable. I would not recommend this company based on my experiences.

   1 year ago
2. William Harris ★☆☆☆☆

   Placed an order for same day delivery on a Monday morning which was accepted. City sprint courier arrived at 5.41pm in a van too full to collect the delivery. Would give 0 starts of I could.

   1 year ago
3. Grace ★☆☆☆☆

   DON’T BOTHER. My order turned up 2.5 hours after it had been collected! After numerous calls to the help desk, I was told it was picked up by a third party. Turns out it was marked as not urgent. Really unreliable, terrible customer service. Find another courier!

   almost 3 years ago

1. Nisar Aslam ★☆☆☆☆

   Absolute joke of a company...DO NOT USE. I have arranged a delivery several times now, waiting at home all day, no message or call to say they are delayed or not coming....nothing. What a travesty for a courier company...do yourself a favour and stay clear.

   almost 3 years ago
2. Nataliejade Reason ★☆☆☆☆

   Absolutely shocked with the service and lack of professionalism, would give 0 stars but had to mark 1 to post this. Ordered something and paid extra for an evening delivery slot between 6-10pm, the delivery did not arrive and the driver updated saying no one home. I was sat in front of the window and no attempt to delivery my package was made. Citysprint said they would re-deliver with an unprofessional email and no updates on tracking service and again no delivery. I’m absolutely shocked and would not use this company as a trusted courier service.

   almost 3 years ago
3. Mark Strafford ★☆☆☆☆

   Booked weeks in advance to collect items for the evening of our wedding. Checked in with them near to the time to ensure all was ok with the booking. On the day, didn’t bother turning up and just cancelled saying they were busy. Left me having to make calls during the wedding reception to get one of their competitors to do it instead. No advance notice. Complained afterwards and they blamed me for not letting them know it was important. Pathetic. Clearly just accept all bookings and then decide if they want to bother turning up or not / don’t bother checking if they have capacity to do it. Can’t be trusted.

   almost 4 years ago

1. Sophia D ★☆☆☆☆

   I can see from the previous reviews that delivery drivers lying about attempting to deliver items is common practice at CitySprint. They claim to have tried to deliver but ‘no answer’ but leave no delivery card as proof. After staying in all day and waiting by the door (the delivery window was 6-10pm) suddenly at 10.02pm I get an email to say delivery was attempted but no answer. It’s ridiculous! Still no reply or update to my complaint via email. Luckily ASOS have sent me a refund for the delivery fee, as for my item, still waiting to find out where exactly it is!

   almost 4 years ago

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