FedEx Dartford Dartford

Reviews

1. Yesh Gohil ★☆☆☆☆

   One of the worst shipping companies I’ve ever dealt with in my life. They promise one thing and deliver on another date. My shipment was due on 3 December; they then updated it to 4 December, and today, after calling them 15 times, all they said was, “We are working on it.” I’ve had to cancel my flight twice because of them. When I asked who was going to cover my losses, they simply said, “Sorry, we are trying to update you,” and so on. Truly one of the worst companies.

   almost 9 months ago
2. April Spitz ★☆☆☆☆

   Had 4 parcels sent from my parents in the US and paid $1415.00 = £1080.50 just for the shipping. Was told it would arrive on October 31st by the man at the Fedex Store in the US. Only to be informed that I have to pay a VAT and Import tax fee of £296.73 on top of what I had already paid. Keep in mind just to get 1 of the 4 parcels. I have emailed Fedex GTS email to ask about the other 3 parcels only to be ignored, have tried to call customer service phone number only to be told handed over to a robot and was told they cannot help. I will NOT be using Fedex again to ship internationally from the US to UK as this the second time I have been let down. First it was the Royal Mail now it is Fedex. My husband and I now will have to go to Dartford Facility to get the parcels. Not impressed with the service the Fedex UK has provided especially for the shipping price.

   almost 9 months ago
3. Jenny Jones ★★★★☆

   I like this place. Collection is hassle free & there is a safe area to park up at night. There are also decent facilities for drivers. Canteen access when it's open. Downside for me is the women's shower. The sink tap has more power in it than the shower! & The tap stays on longer - crazy

   almost 11 months ago

1. Macarena Gonzalez Lanuza ★☆☆☆☆

   During my move from Spain to the UK, FedEx attempted to charge me £100 for storage without any prior notice or clear breakdown. The only communication I received was a confusing letter, which did not explain the number of days, packages, or applied fees. Although their website mentions general storage rates, there is no concrete information or notification during the actual process. This shows a total lack of transparency. I must highlight Klaudia’s professional help, but the rest of the team tried to impose unjustified hidden charges.

   1 year ago
2. Aarya Shirbhate ★☆☆☆☆

   FEDEX IS USELESS I have never dealt with a more incompetent, careless, and brain-dead company in my life. We shipped 5 boxes, gave clear instructions: “Leave them downstairs” They ignored it, failed delivery three times, and kept lying: “We’ll deliver tomorrow.” “It’s out today.” “The driver will call you.” None of it happened. After 2 weeks of us calling and chasing them daily, they randomly returned the boxes to the old address in a completely different city WITHOUT asking. And worse? The boxes were left on the STREET for TWO DAYS. I called them in a panic, REQUESTING them to pick them up, and they still did NOTHING. Now they say we have to pay again to get them redelivered? Are you out of your mind?!? FedEx is a joke. They don’t care about your stuff. They don’t care about you. If you value your time, your sanity, or your belongings – DO NOT USE FEDEX. EVER.

   1 year ago
3. Tony Read ★☆☆☆☆

   Hard to get the contact number for a start! 4 texts saying I have to pay and all I get is errors on the website. All I want is my engine! I talk to someone eventually and I can't pay straight away. I have to wait for an email when all the charges are on the app. This a terrible way of dealing with customers.

   almost 3 years ago

1. Richard ★☆☆☆☆

   This service is abysmal. Our package was released by customs 30th September wherein TNT/FedEx took possession. It should have been delivered by the 4th October, it is now the 17th, still no parcel. Within this time TNT staff have given us several different accounts to justify the delay. We have complained, twice, but just get a generic reply. The staff, some helpful others poor, say they have not got the ‘tools’ to help. We cannot report it lost as they say it is there ‘somewhere’ in the depot, but cannot tell us where or when it will be dispatched. The parcel is worth several hundred pound (£700 plus) and we have no idea when or if it will arrive, and it is beginning to restrict our trade. I suspect we will get a glib response with the contact details of their facile customer services. This is so frustrating, especially as they get paid good money for their service. This needs to go to an ombudsman, or watchdog. Anyone on here ever find a solution to delayed consignments? Let’s us know. I would avoid using this service in the future. Clearly disgruntled customer.

   almost 3 years ago
2. Georgios Papageorgiou ★☆☆☆☆

   My package was delayed for 4 days without me being notified or given a reason. I therefore contacted FedEx only to be told that it has been lost and I needed to contact the sender in order to instruct them to find it which makes no sense to me. Absolutely unprofessional service and childish behaviour

   almost 3 years ago
3. Andrew Dickson ★☆☆☆☆

   We had a consignment stuck at customs. On the track and trace it said they contacted the receiver for the relevant information; but they never contacted us. I tried to call them; eventually I got the number to speak to a person. Listened to all of the recorded messages then it rang through to an individual who rang off before I could speak.

   almost 4 years ago

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