Dentec Car Repair Garage in Glasgow

Reviews

1. Idrees Sarwar ★☆☆☆☆

   I brought my company vehicle in on September 30, 2025, for a paintwork quote. My initial experience was good; the assessor was prompt and confirmed that the quote would be submitted through the 1Link system. This is where the service completely failed. I spent the next two weeks repeatedly calling for an update, and each time I was given excuses: The person dealing with it wasn't available, "It will be done today/tomorrow," or "We've already sent the quotation" (which was untrue). On October 16, I contacted our 1Link representative, who confirmed that while a quote was generated on the garage's side, it had never been formally submitted to the system. When I called the garage back to inform them of this fact, the employee became abrupt and refused to take any further action, stating "we've sent it and that's it." They refused to contact 1Link to check for an issue on their network side. It ultimately took our 1Link representative contacting the garage directly to instruct them to speak to their own network team, confirming the submission failure. This entire process resulted in a complete waste of two weeks of my time and has significantly delayed necessary repairs to a company asset. The lack of accountability, refusal to investigate an issue on their end, and poor communication are unacceptable. This poor experience appears to be a systemic issue. Reading other recent reviews confirms that my experience of extensive delays, false promises, and poor staff attitude is a pattern. Based on this failure to manage a simple quote and the appalling customer service, I absolutely cannot recommend this business for any work.

   almost 9 months ago
2. N Campbell1 ★☆☆☆☆

   ⚠️ Strongly Avoid This Garage – Extremely Poor Service, Dishonesty, and Unprofessional Conduct ⚠️ My vehicle was involved in an accident at the end of August and was referred to this garage through my insurance provider. The insurance company handled everything efficiently and promptly arranged repair dates. I supplied images of the damage the day after the accident, which the garage reviewed and approved. They confirmed the required parts and quoted a 3–5 day turnaround for the repairs as they approved the job. However, what followed was an entirely unacceptable experience. My vehicle was collected on 15 September, and despite repeated assurances that the necessary parts had already been ordered, I later discovered that the order was not placed until 22 September—a full week later. I was consistently misled and given contradictory updates, with repeated promises of call-backs that never occurred. Throughout the process, I made numerous calls, only to receive vague excuses and inconsistent information. Despite several requests, I never once received a call from a manager. Nearly a month later, I was told one morning that the part had finally arrived and my car would be ready within two days. Just two hours later, I was told the part was still due to arrive the following day. The lack of honesty and professionalism was staggering. To make matters worse, my vehicle’s app indicated that it had been left unlocked with the windows open overnight, parked on a public road outside the garage(photo of road attached)This demonstrated a complete lack of care and responsibility for customers’ property. When I was eventually informed that my car was ready for collection—over five weeks after being told a 3–5 day repair—I arrived to find that the part they had allegedly waited three weeks for was hanging off the front of the vehicle. When I raised these issues, I was met by a man whose behaviour was shockingly rude and arrogant. Rather than addressing my concerns professionally, he dismissed them outright and made several inappropriate comments. He claimed that my car had been “lazily modified” by previous owners—an entirely false statement, as the vehicle came directly from Arnold Clark. He went on to say it was “not their fault someone stood and painted it with a spray can,” When questioned on chips on the front grill (some were previous chips however much worse now) a completely unprofessional and irrelevant remark. From the outset, he was defensive, dismissive, and unwilling to take any responsibility for the poor workmanship or delays, despite admitting that it was the first time he had even seen the car. He further claimed that the part which had caused the three-week delay was an “off-the-market” component, not meant for my car, and therefore “probably will fall off by the time you get home.” This comment alone reflects an appalling lack of professionalism and accountability. In summary, this entire experience has been deeply disappointing. The dishonesty, poor communication, lack of care, and unprofessional behaviour displayed by this garage are completely unacceptable. What was promised as a simple 3–5 day repair turned into a five-week ordeal filled with lies, negligence, and disrespect. Not to mention, there were workers’ kids wandering around the workshop with no supervision! I strongly urge anyone considering using this company to avoid them at all costs. Their conduct falls far below any reasonable standard of customer service or workmanship.

   almost 9 months ago
3. Norrie Stewart ★☆☆☆☆

   Absolute joke of a company, lie after lie totally unprofessional and rude. My Mercedes EQB was in for 5 weeks for rear bumper repair (yes 5 weeks) on picking the car up I noticed that the paint finish was a different colour and the wheel arch trims had not been refitted properly. Raised this with the body shop so called manager and he advised that it should be brought back in for repair. On returning home I opened the boot and it was leaking water so phoned against to advise of this problem. Dropped car off again for repair on 6th August and had to on several occasions call for updates where I was told various scenarios of why the car was not ready yet and was informed they were waiting on a colour tint . My car was in for total of 9 days and on picking it up today nothing was rectified paint job still wrong colour, boot still leaking, had more discussion with the so called manager who said he was not aware of why the boot was still leaking and on the first occasion told me that Mercedes Grey is the hardest colour to match and now it’s because it’s a plastic bumper (laughable) this outfit are a total joke now back in the hands of insurance company who are sending out an independent engineer for inspection STAY CLEAR OF THIS COWBOY OUTFIT

   almost 11 months ago

1. angela sweeney ★★★★★

   I picked up my car this morning and I am really happy with the repairs. Dentec have been great from start to finish. I had my wheels refurbished as well as having insurance work done. Great communication on every aspect of the job. I had a brand new courtesy car from them, although smaller than my car it was a great little car and automatic which was good. I’d would definitely use them again.

   almost 11 months ago
2. Eugene Scott ★★★★★

   My Polo was into Dentec for mechanical and alloy wheel repairs. They offered a great service the price was decent and I’m planning to get some body repairs done next month. Good staff and my car was cleaned before it came back to me. They dropped it off at home. Good all round experience.

   almost 11 months ago
3. Kelsey Simpson ★☆☆☆☆

   My car was sent to Dentec by my insurance following an accident. They took my car in on the first week of October and I only got my car back on the 24th January. (The boot had been dented from the accident, no other major works needed done). I’d called up numerous times and was given poor excuses as to why it still hadn’t been fixed. They called me up after the repair was complete to tell me that the car needed a new battery!! OF COURSE IT DID. You’ve had it sat in your garage for months on end. Somehow I was made to feel that it was MY problem and had to pay for it. The excuse was “well, we tried to charge your own battery but it wouldn’t hold.” Surely if you’ve caused the problem they should be the ones to compensate it. Following from picking up my car, I took it to get it washed as the alloys looked absolutely disgusting. I’ve not realised that this is because they are covered in PAINT from the paint job the garage done. Absolute shambles of a garage. If your car is ever sent here, request it back and request a new garage. I’m still livid about the whole situation.

   almost 3 years ago

1. Dylan Smart ★☆☆☆☆

   Had my car for 8 weeks with still no completion date. I also got told the parts where going to be here last weeks and they still apparently haven't arrived. Every time I phone they advise they will call back and never do. shocking service

   almost 3 years ago
2. caitlin walters ★☆☆☆☆

   “Operations Manager” Steven can only be described as useless. 4 weeks they had my car and he was more a hindrance than anything. Not once did they phone with an update, I was constantly chasing them and even then they would still give wrong information - but according to Steven he had personally went above and beyond. Apparent issues with courtesy car and then even getting a receptionist to drive my car about 20 mins to drop it off to save them putting it on a truck like they normally do. And of course, this was using my petrol and adding mileage to my clock. Complaints raised and heard nothing back. Stevens was asked to get his manager to call us back and that hasn’t happened either - not that I’m surprised. Avoid at all cost, company is even adding “COVID PPE” to the invoice. If this Steven going above and beyond then I’d hate to imagine the level of service everyone else receives.

   almost 3 years ago
3. Bobby Stephen ★★★★☆

   My car was taken here after an accident, the car was repaired to a high standard and cannot tell it was in an accident. Communication was a hit or a miss but they’re very busy. Biggest thank you to Courtney, Connor and of course Stevie !

   almost 3 years ago

1. Kelly ★★★★★

   This is my second time using Dentec after returning from having amazing service the first time around. The first time I was away on a trip that next morning so this was quite stressful, Dentec took care of everything from picking up the car to regular updates and my car was in pristine condition on return. This eliminated all stress for me, I couldn't believe how effortless it was. Second time around my car had to be in a while longer due to damages on the car and again - continuous updates, help with getting a hire car and drop off of my car were all sorted. I couldn't recommend this company enough and will continue using them as I know that I will receive quality work and excellent customer service. The team and the management of this company is excellent which would explain the smooth running of my past two experiences. 5+ STARS.

   almost 3 years ago

FAQs