Ellie's Finishing Touches Romford

Reviews

1. Wendy Stewart-Crosse ★★★★☆

   I wanted to leave an honest review as there are quite a few negative ones, and my experience overall was a good one. Delivery did take a while, and at times it could take a little while to get a response. That said, I really cannot compliment them enough on how issues were handled and resolved. Ellie stayed in touch throughout and worked hard to make sure everything was sorted to my satisfaction, which I really appreciated. Any problems were dealt with properly and I always felt listened to. If you need an item urgently (within 3–5 days), I would definitely recommend ordering well in advance. However, the products here were noticeably cheaper than elsewhere, and in my case the wait was worth it. The piece I bought was expensive, but it is absolutely beautiful and a lovely piece of furniture. I’m very happy with the final outcome and would recommend based on the quality of the product and the way issues were resolved.

   almost 7 months ago
2. Tryphena Tomlinson ★☆☆☆☆

   Wish I could give it a 0 star rating. First of all when I ordered the items it said it would 3-5 working days for them to arrive. A week went by and I contacted the merchant presumably the owner responded to me saying that she was waiting for the candles to be restocked to get it out to me the following week. 2 weeks went by and I rang the shop left emails about when my order will be sent out to me. She was 100% messing me about for a fact! She said replied to me on email. Oh by the way she never answers the phone calls neither… responding via email saying she didn’t like the nature of my voicemail and my email because I was getting concerned about my order as it was a £95 value order so I said to her if your going to mess me about furthermore cancel my order and she even emailed me saying on that day I contacted her after waiting 2 weeks that “That she received the restock of the candles and she would send my order out that very day. So what did she do instead.. cancel my order instead of being a decent business owner and send them out to me as I waited 2 weeks for my items! So I basically waited two weeks for me to give her the green light to cancel the entire order and refund me! I really do NOT recommend purchasing anything from here.. it’s an utter waste of time! She does not know how to run a small business. Quick grabbing your money but slow sending out your items to you. AVOID!!!

   1 year ago
3. Emily Taylor ★★★★★

   Very happy with my order. Received a call to advise one item was now out of stock but refund issued for that very quickly and the other items received next day following this! Pleasure to deal with and great items. Will definitely be ordering again.

   almost 2 years ago

1. Jayne Thomas ★★★★★

   Received my beautiful vases today and they came fairly quick. They were really well packaged and a lovely gratitude note inside with some sweets. Thought this was a really nice touch and so happy with my purchase and will be recommending to friends and family.

   almost 2 years ago
2. Angelika Antolik ★☆☆☆☆

   Most of the items out of stock, yet available for purchase on the website. Then refund issued

   almost 3 years ago
3. David Clarke ★☆☆☆☆

   Told a ceiling light was coming in April and was told it was worth waiting for, it’s now late July and still not in stock and didn’t reply to my email. Better off at Tides in Brentwood.

   almost 3 years ago

1. Elaine RENNIE ★★★★★

   Nice products

   almost 5 years ago

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