Progress Vehicle Management Ltd

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Reviews

1. Naz Haque ★★★★★

   Susannah has been an absolute pleasure to work with. She goes above and beyond when it comes to chasing files and ensuring everything is handled efficiently. Her responsiveness, attention to detail, and genuine commitment to answering every question thoroughly truly stand out. Throughout every interaction, she maintains a consistently positive and reassuring approach, which makes the entire process seamless and stress-free. I would highly recommend Susannah to anyone looking for quick, effective, and exceptional support.

   almost 3 months ago
2. Sohil Vahora ★★★★★

   I would like to share my experience with Emily Jackson. She is very helpful, polite and professional. She treated me with respect and explained everything clearly. Her communication is excellent and she always made sure I was comfortable. I really appreciate her support. Thank you, Emily, for your kindness and great service. I highly recommend her.

   almost 3 months ago
3. Ramune Siauciuniene ★★★★★

   I had an excellent experience with Progress Vehicle Management, thanks to the outstanding support from Viktorija Oxspring. She was professional, friendly, and kept me fully informed throughout my claim. Viktorija made the whole process smooth and stress-free, always responding quickly and clearly. I truly appreciate her help and would highly recommend her and the team for their exceptional service.

   almost 3 months ago

1. Alison Dickson ★★★★★

   Used this company to fix my daughters car. I dealt with a lady called Elle who provided her with a courtesy car while the car was being repaired. Elle kept us informed throughout the process and within 2 weeks it was back looking good as new. Would like to say a huge thankyou to Elle and her team for an outstanding friendly service. We will definitely be recommending this company in the future.

   almost 4 months ago
2. aman sanghera ★★★★★

   I recently got into a bad accident with a lorry. I took my car to progress vehicle management, I was in a hire vehicle within a few hours of the accident. The claims team were wonderful, everything was sorted very quickly and I was always kept up to date. Thank you to Elle and Russell!

   almost 5 months ago
3. Jason D ★★★★★

   I’ve used Progress on 3 occasions for vehicle hire after non-fault accidents during the last 10 years, each time I’ve received great service in quickly receiving a high quality replacement vehicle and the team managing the repair of my vehicle. I wouldn’t hesitate in recommending more people to Karen and the team.

   almost 3 years ago

1. Alina Stanciulescu ★★★★★

   Honestly, I don't have anything bad to say about this company. Everyone1 was so friendly and helpful at the site, especially when I showed up with my 1-year-old son. They didn't keepd me waiting. Also, Toni Trainer advised me through the whole process, and explained to me what was going on.She was really friendly and nice when I meet her in person .

   almost 3 years ago
2. Martin Holland ★★★★★

   Our company has dealt with Progress for over 15 years, we have been very well looked after consistently over that period and can only say positive things about them. its hard to find companies in this industry you can reply on but Progress is one. Karen and all the team on claims side do a great job

   almost 3 years ago
3. Lisa Murphy ★★★★★

   Had a good overall experience with this company, they were quick to get in contact and I was provided with a hire car the next day. Found the staff I spoke with extremely understanding and helpful, everything was taken care of swiftly. A lady called Siana was responsible for looking after my claim and I cannot praise her enough, she kept me updated regularly, was quick to answer any queries and kept me informed throughout the progress of the claim. I found her to be extremely professional, and over and above my expectations of great customer service. Thank you so much Siana!

   almost 3 years ago

1. Dan Yon ★☆☆☆☆

   This is the worst company I have ever had to deal with, unfortunately my insurers passed the claim over to them to deal with after a non fault RTA, it has been over 8 weeks and still no update as to when my vehicle will be repaired. Their staff are rude and have very little knowledge of the processes they are dealing with. They dropped off a courtesy car that had damage on every panel, door, wheel etc and then drove my car away rather than it being picked up on tow truck etc. I received no handover paperworks although I was told that this would be emailed to me. Unfortunately I am now stuck at a cross roads with no where to go and have to just put up with this ridiculous situation and customer service. Where possible avoid like the plague if your insurers instruct them refuse to deal with them dont let them take your vehicle. I wish there was an option for a no star review. In terms of your response you have had ample opportunities to resolve the issues, when i have called at least 3 times a week, I have spoken to managers etc and nothing is done, I have asked for paperworks etc to sent to me on several occasions and although promised this has not been adhered to. Your customer service is appalling and your staff think that is perfectly acceptable to fob me off and for my vehicle to just be sat somewhere with nothing being done. I am also receiving alerts from the vehicle that the battery is at a critical level and one of the windows are open. 10th November 2022 Since posting the above review an official complaint was made to PVM. I was contact immediately by Sophie James who has been handling the complaint and done her upmost to rectify the situation, keeping me informed on a regular basis and acting upon my requests in a timely manner.

   almost 3 years ago

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