Churchill Insurance London

Reviews

1. van dam parmo ★☆☆☆☆

   My partner has a car and a little van.she checked her bank to find out churcill insurance took out 35quid 3 months after paying in full for van insurance and paying her car insurance 2 months before that and the car insurance actually went down!..turns out that I had a car and works van both written off by a boy racer 6 months before her van renewal and explained all this to them and said it wouldn't be an issue. Both my vehicles were insured by 2 different companies but now are trying to say thats why she's been billed!!! Why is she being billed for something that had nothing to do with her.just getting passed from one department to another! Now they saying they sent a letter 3 weeks ago explaining why but only took the money yesterday!! Absolutely disgusting and now waiting for a manager to ring back..not happy with this company

   almost 6 months ago
2. Satty Clarke ★☆☆☆☆

   After calling Churchill Car Insurance 4 times yesterday I feel obliged to write a review. The first 2 calls were simply unhelpful & a waste of time with the operators unsure of what I was asking for. The third call was awful. The operator was argumentative and not listening at all. It was a stressful experience. I tried again and got a helpful operator - thus the reason for one star. But Churchill couldn't insure my car- a Jaecoo 7. They couldn't explain why. I reverted back to online with Go Compare and got insurance within 5 minutes eventually with Admiral. Churchill was originally my first choice. Really disappointing.

   almost 8 months ago
3. Maggie Hoskins ★★★★★

   Wanted to thank your agent for his help today very understanding at least one company that hasn't taken the Michael and increased my policy by extortionate rates. Have used Churchill for many years no problems with claims for house insurance, not had to claim on car, luckily, but would hope it's as professional. Sorry we were cut off before thanks

   almost 8 months ago

1. nathan brown ★☆☆☆☆

   Do not use a shambles of a company they have tried renewing my policy charging 250 pounds more than last year when I have no points over 15 years driving experience and over 6 years no claims. Went and put exact same details into money supermarket that Churchill have got and over 10 different companies was charging 500 pounds less than Churchill, shop around people I will be cancelling my account with Churchill tommrow. Another greedy company trying to take us for fools

   almost 8 months ago
2. Sabrina Vijayakumar ★☆☆☆☆

   Complaint Regarding Poor Customer Service Experience Dear Churchill Customer Service, I am writing to express my deep frustration and disappointment with the service I received from one of your representatives, Richard, earlier today. I currently hold an active policy with Churchill and visited a car showroom with the intention of adding a new policy. While speaking with Richard, I inadvertently provided my previous address during the verification process. Rather than exploring alternative methods to verify my identity, he abruptly informed me that he could no longer assist me. He stated that the system had locked me out and that I would need to call Churchill again to speak with someone else. He made no effort to resolve the issue or offer any further support. To make matters worse, Richard transferred me to the wrong department, further delaying the process. I have now spent over 15 minutes on hold initially, and I am currently still in the queue — now waiting for more than an hour — all while trying to manage this situation with my 9-month-old baby. The overall experience has been extremely stressful, and the level of customer service I received was unacceptable. Richard’s attitude was unhelpful and dismissive, and it left me feeling unsupported in a moment when timely assistance was crucial. Based on today’s experience, I am seriously reconsidering continuing my business with Churchill and will be exploring other options at the time of renewal. I hope this matter is reviewed and addressed appropriately to ensure future customers are not treated in the same way. Sincerely, Sabrina

   almost 9 months ago
3. Boo P ★☆☆☆☆

   Shocking customer service. My car is currently in a garage waiting to be repaired however due to a ‘backlog’ no one from Churchill has approved the repair as yet. I am calling daily for an update waiting up to an hour on hold to be told each time that there is a back log and they will look into it, and of course they still haven’t got back to me. I am now paying for taxis to get to and from work and still have no idea when my car will be approved for repair. I am extremely frustrated at their lack of concern and communication. Avoid Churchill, they may be cheap but it’s really not worth the hassle to deal with them if you have to make a claim!

   almost 3 years ago

1. Mohammed Ali ★☆☆☆☆

   Disgrace of a company part of the Directline group. Expect to queue 30mins to get through whenever you call- not sure what their SLa' are or when they were last met Our car was damaged new years Day still awaiting to approve repair or write off. Call them twice a week no progress with the most basic requests- apparently the engineers have a 21day backlog to look at my claim which is limited to a desktop top assessment. Emailed their acting CEO Jon Greenwood, he can't help expedite process been advised to wait til 28/02, can only describe as a unscrupulous company and to steer clear when taking any insurance products through Direct line group.

   almost 3 years ago
2. Itamar Azoulay ★★★★★

   My wife recently had a small accident that was not her fault. We advised Churchill of the incident and they took care of everything. We were not stressed at all and the follow Ip from their panel beaters and the car hire was also very good. Very pleased.

   almost 3 years ago
3. Marie Wren ★☆☆☆☆

   What a shambles. After an accident you need clear communication with your insurers. With Churchill it is non-existent communication. If you are prepared to hold for 30 minutes you will get to speak to someone who cannot do anything. I feel sorry for the staff who front the calls. All they can do is promise to get someone to call you back and it never happens. There stock answer is that they are busy at the moment, all the Team Leaders are busy at the moment, all the engineers are busy because there is a backlog etc etc. Farcically even after offering compensation in acknowledgement of not returning calls they continue to not return calls. Avoid.

   almost 3 years ago

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