T&G Woodware Ltd Grantham

Reviews

1. Jane Lima ★★★★★

   I bought a T&G Woodware salt and pepper mill from John Lewis many years ago. Both are excellent quality and still in perfect condition — but recently, the pepper mill stopped grinding. I contacted T&G Woodware to ask about a replacement mechanism, and Cindy from their team was absolutely brilliant. She invited me to send the mill in, and despite it being an old, discontinued model, she managed to source a new mechanism, fit it, and return it to me. Outstanding customer service — friendly, efficient, and genuinely helpful. Thank you!

   almost 9 months ago
2. Linda Lewis ★★★★★

   I bought a butter dish and a soap dish from this company. I am delighted with my purchase. Beautiful items. Delivery was punctual and I was kept up to.date on dispatch and delivery. My parcel was delicate but arrived intact due to perfect packaging.

   1 year ago
3. Matt Brooks ★☆☆☆☆

   Pepper mill has great but the salt mill is appalling, simply doesn’t work and how have returned 2x. At £50 I expect better, manufacturer was zero help and all they offered was a return. Returned to retailer instead as easier. Can no longer be an advocate for the brand based on this experience, shame as pepper mill is excellent and so it should be at circa £80.

   almost 3 years ago

1. Elaine Wakerley ★★★★★

   I have had T & G stainless steel salt on and pepper mills for nearly 10 years and they are still perfect. Worth every penny. I have spent far more on endlessly replacing other makes that failed after a couple of years.

   almost 3 years ago
2. Sarah Gardiner ★★★★★

   Such a fantastic company to deal with. Always friendly and helpful. They've just sourced a replacement grinder for me even though they don't make that model anymore. Thank you T&G!

   almost 3 years ago
3. Ursula Griffiths ★★★★★

   Bought a cruet set many years ago and it has been absolutely brilliant. The grinders have been replaced free of charge by the very friendly and helpful staff. Unfortunately, due to droppages , I am having to buy another set but have no hesitation in using the same company as the quality of the product is excellent and the after sales service second to none.

   almost 5 years ago

1. Abi Holland ★★★★★

   As with others, my pepper mill mechanism broke and I got in touch with T&G Woodware Ltd for a replacement part. I hadn't been aware of the lifetime guarantee on the mechanism before searching for parts and despite this kitchen essential being ~20 years old, I had a new part posted and fitted two days after getting in comms with T&G. At no cost to myself. Thank you Sarah for your prompt responses and fabulous customer service. I will be recommending your products to anyone who will listen and have started asking friends and family probing questions about the state of their pepper grinders with a view to gifting T&G replacements!

   almost 5 years ago
2. Hilly Speirs Hollands ★★★★★

   I purchased a salt & pepper mill from John Lewis years ago, they were made by T&G Woodware. The mills have been brilliant and we love them. A little while ago, the salt mill stopped working. Remembering that they had a lifetime guarantee, I got in contact with T&G Woodware. Their Head of Customer Service, Julie, was brilliant and couldn't have been nicer. Julie sent me a replacement mechanism for the broken mill and another mechanism just in case the one in our pepper mill broke. Wonderful products, fantastic customer service and great company. Highly recommended.

   almost 5 years ago
3. Andrew Mackenzie ★★★★★

   Without doubt the best salt & pepper pots we’ve ever bought and we’ve had a lot over the years. We bought the crush and grind & have had them 3 years without any of the normal problems you get. Doesn’t matter which salt or pepper you put inside them they just work. Good to see a UK company leading the way with good design; excellent quality so I’d highly recommend these products!

   more 6 years ago

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