Imaginatal

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Reviews

1. Thomas McErlean ★☆☆☆☆

   My partner and I went to Imaginatal for an early pregnancy scan when she was about 6 weeks and 2 days along. We just wanted some peace of mind. The internal scan showed an empty sac - right size for that stage of the pregnancy, but nothing inside. They told us to come back in 3 weeks. Three weeks?! We were shocked. We came for reassurance, not to be left hanging for nearly a month. A private doctor we spoke to afterwards said this was unusual - most places would offer something sooner since if nothing develops by 7 weeks, it's likely not viable. We couldn't handle waiting that long, so we rescheduled for 7 weeks and 2 days. Same result - empty sac, measuring correctly, but still nothing there. They wanted us to wait ANOTHER 2 weeks. At that point we were done and went to the NHS. The NHS confirmed what we feared - no viable pregnancy. But here's the sucker punch: they told us they can't use private scan results and need their own two scans before they can help with next steps. So now we're waiting even longer, when if they just referred us initially then we would be able to make a decision on further treatment today, but instead we're waiting another two weeks. The NHS clinician actually said they've told all the Bristol private clinics to refer patients immediately if there's no heartbeat on the first scan. Imaginatal never mentioned this option. If we'd waited their full 3 weeks initially, we'd be looking at 5+ weeks total before getting any actual help through the NHS. I really wish they'd been upfront about the process and our options. Going through a loss is hard enough without being kept in the dark about what comes next. They need to do better at supporting people during such a difficult time, not just scheduling follow-ups weeks away. Very poor service and extremely disappointed.

   almost 3 months ago
2. sailendra kumar ★★★★★

   We had a really great experience at Imaginatal in Bristol. The clinic is very welcoming, with a calm and relaxing atmosphere that immediately put us at ease. The staff were kind, professional, and attentive, making sure everything was taken care of smoothly. We felt very comfortable throughout our visit and truly appreciated the care we received. We’re very happy with their services and will definitely be coming back again. Highly recommended!

   almost 4 months ago
3. lydia dzioba ★★★★★

   My husband and I went for a 4d bonding experience on friday as we were desperate to see our little boy and couldnt wait for the next NHS scan. It was incredible, we saw his little face and hands and feet in so much detail!! We got sent all of the photos and the 30min video of our time so we could send to family and will keep the memories forever. Also found out the weight and how the baby is growing so that was reassuring, and hearing the heartbeat! Would definitely recommend to anyone who is unsure if its for them. We went for the 40min package and it was so worth the extra!! The staff were all super friendly and relaxed and the sonigrapher, Precious was great! Thank you for a lovely experience.

   almost 5 months ago

1. Wallacy De Souza Machado ★☆☆☆☆

   We have paid for 5 scans within the last 40 days, and today my wife had some bleeding, which was very worrying. I was out of town, 4 hours away from Bristol, so she had to go to the clinic alone. We paid for another scan just to make sure the baby was okay. However, during this visit, the staff did not allow us to record the scan or even let me join via a video call just to see my baby’s heartbeat. Their excuse was that it could “affect the scan,” but in all 5 previous visits we were always allowed to record without any issues. On top of that, they were very rude to my wife, who was already very stressed and worried. She does not speak English fluently, and it felt like they took advantage of that to be dismissive and unkind to her. They even told her that if she was not happy, she could just get up and leave — after we had already paid for the scan. This was an extremely upsetting experience during a very sensitive moment. We expected compassion and professionalism, but instead we were treated poorly. Very disappointing.

   almost 5 months ago
2. Marie Lewis ★★★★★

   We came for a 4D scan for my stepdaughter and couldn’t recommend them enough. The staff were absolutely brilliant — they went above and beyond to make the experience special. We couldn’t fault a single thing. Highly recommend!

   almost 6 months ago
3. Amy Gillespie ★★★★★

   Both member of staff were extremely welcoming and put us at ease immediately. The scan was thorough and not rushed at all. The lady who did the ultrasound explained everything very clearly and took time to closely examine the baby and the whole surrounding area. She took lots of useful pictures that we can use as reference at our next appointment too. Overall a great experience, both of us were nervous about it but in the end felt completely relaxed! Would definitely use this service again.

   almost 2 years ago

1. Emily Wilden ★★★★★

   Such an amazing experience! I felt like I had more time to relax and enjoy. I could ask any questions and was put completely at ease. The packages and great and we can’t wait for our next appointment!! Also got a free gift which was really sweet :)

   almost 2 years ago
2. Laura Smith ★★★★★

   Had one scan so far at Imaginatal for reassurance/bonding due to pregnancy losses before this pregnancy. Definitely recommend. It was a thorough scan and didn't feel rushed at all. Saw our baby in lots of different positions and sonographer told us what was what as we only knew some bits with it being our first time getting to scan stage. We then decided to book one of their packages as we enjoyed it so much, so we are back next week for another reassurance/bonding scan and then a 3D scan at 24 weeks ❤️

   almost 2 years ago
3. Ashleen Ward ★★★★★

   Really great service and worth the price. Had a well woman scan, they kept me relaxed and were very informative. Had the report the same evening. Would highly recommend this service

   almost 3 years ago

1. Chloe Hampton ★★★★★

   Absolutely fantastic experience!! Everyone was so friendly which put us at ease and such a beautiful setting- I cannot thank the team enough for such a wonderful time there, I really recommend to anyone looking to book a scan- especially early ones. The experience was so professional and personal- we cannot wait to go back In February- thank you again!!

   almost 3 years ago

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