Bright Horizons Tooting Looking Glass Day Nursery and Preschool School in London

Reviews

1. Mimi Lee ★★★★★

   My Son has been attending this nursery since May 2023. It’s such a daunting time when your little one starts nursery and I was anxious for sure to leave him at a nursery setting. The staff were really helpful, in particular Laura and Nasreen when I started the paperwork. When my Son went into his designated room he was given a key worker and she is just truly fantastic. We love her. Huge shout out to Oduffa for being his key person. His development is so great and I know she has really encouraged his speaking etc. Everyone in the room that he is in has been exceptional (Jess, Eulalee, Sarah, Pauline). I feel happy knowing Jasper is there for the day and that he is well looked after by everyone. He loves it here. The outside space is a HUGE plus! They are also great at updating the app throughout the day so I can see how he is getting on and photos of him playing are so nice to see. Thank you everyone for your care and kindness. Highly recommend this nursery to other parents.

   almost 2 years ago
2. Nisheet Patel ★☆☆☆☆

   Terrible nursery, no personal attention to your children and extremely bad organisation. Called us in when it was a bank holiday when place was shut...that should have raised red flag. Went in as I forgot to give my daughter medicine without notice, and she was just sitting in corner crying without any staff near or paying attention. They don't even wipe her nose when runny Told us to come in one day and it was wrong day...so promised to give us a extra day. Unfortunately we took our daughter out of the nursery, and now won't credit us for the day. In fact credit control wouldn't even check email correspondence I had sent. They wanted me to send everything again It's all amount getting money with this nursery...just a conveyor belt of staff. Very very poor

   almost 2 years ago
3. Jacobina Every ★★★★★

   My son is incredibly happy at Tooting Looking Glass nursery. It’s a wonderful blend of loving caring professional staff in purpose built high quality facilities. Care and communication during COVID has been outstanding. Son is 2.5 and has been at this nursery since he was 9 months old.

   almost 5 years ago

1. Daniyal Kayani ★★★★★

   We are so happy that we send our little one to this nursery. The staff are incredible, they make our little one feel welcome every day and take a genuine interest in what he's been doing and what he's currently interested in. He runs home to tell us all about what he's been doing and the friends he's made. He's loved all the staff in every room he's been in. The variety of activities is amazing and they even get him to eat his vegetables. High recommend.

   almost 5 years ago
2. Saima Syeda ★★★★★

   Very happy with looking glass day nursery, the staff is very professional, caring and very helpful. The ladies in the office are also great. My son loves going there. It’s always lovely to see my child’s journey book with all the pictures him doing activities. Give me great pleasure learning about his progress. Highly recommend.

   almost 5 years ago
3. Sadia Mahmud ★☆☆☆☆

   I agreed with Mariana, same things happened with me, I felt the same. The staff is very rude and the admin staff don’t even listen on the phone. They don’t even able to send emails on provided email I’d. They made mistake twice and then promised me one of staff member will call me to take some personal details about my son. And I was end up waiting the whole day but no call. Staff is very rude and overwhelmed, they don’t know how to talk to parents.They will clearly tell you on your face that child haven’t eat anything. Very disappointed and unhelpful people.

   almost 5 years ago

1. Mariana YGarza ★★☆☆☆

   Great looking nursery but don't get fool by the looks. The service is actually rather poor and limited. They seem to care more about making money (this is one of the most expensive nurseries in the area) than the service they provide to children and parents. The staff seems mostly overwhelmed and unprepared most of the time. They don't fully communicate with the parents on how the child is doing in weekly/monthly developments, or even give an update on their learning progress. Most nurseries nowadays have an online system, where staff and key workers make specific comments about the child's daily development and activities, pictures, etc. All you get from this place is a piece of paper (yes paper) informing you your child had some Weetabix for breakfast and played with some Lego! Absolutely appalling! The admin staff is unhelpful, inflexible and disorganised, particularly so during the pandemic. My son attended the baby room from ten months old and move to the toddler room this March at two years old. After resuming furlough, they couldn't accommodate him anymore, lucky me! as I ended up finding a bilingual nursery in Garratt Lane that was happy to take him last minute and the staff is incredible lovely and committed and their online system to keep track on the child daily is brilliant!

   almost 5 years ago

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