TUI Holiday Store Bristol, Keynsham

Reviews

1. Ginny Jones ★★★★★

   Booked a holiday to Hurghada with Helen from the Tui Keynsham store. She was so helpful, friendly and very knowledgeable about Tui services. Im not great with technology, but she was so patient with me and didn’t make me feel like an old dinosaur. A few days before departure she rang me to ensure we had everything we needed so I booked a private transfer, she explained the different transfers, I was about to book a more expensive one, but she advised the slightly cheaper one had better reviews, which I really appreciated. Excellent service couldn’t ask for more. We stayed at Tui blu crystal bay which exceeded our expectations, we are deciding on dates for December 2026 and I shall definitely ring Helen to book it. Thank you Helen for making our booking so easy.

   almost 9 months ago
2. Hay Brit ★★★★★

   Went to Tui Keynsham, Thanks Jade and Helen for being So helpful with booking our short break away. You were really knowledgeable with the places we were looking to go & helped search for the perfect place & advised us on transfers when we arrived. The location in Florence & hotel was perfect for us. We will definitely be coming back to book with you again!

   almost 9 months ago
3. Tim Everitt ★★★★★

   Jade was very helpful and informative, ensuring we were able to express any preferences and kindly forwarding details of available excursions. So nice to speak to someone in tune with colloquial English.

   almost 10 months ago

1. Jessica Patterson ★★★★★

   Superb customer service from Lacey today! She was more than helpful when it came to all our queries for about our dream Disney trip and helped us book exactly what we wanted. Very knowledgeable and extremely helpful. Couldn’t ask for better!

   almost 10 months ago
2. Kevin Baker ★★★★★

   Big thank you to everyone we dealt with at the TUI store in Keynsham recently. I gave just a brief outline of the holiday we were looking for and within a couple of days Rachel came back to us with a quote for a bespoke Italian holiday that was almost exactly what we’re looking for. Particular thanks to Julian who saw us when we came into the store. He’d clearly prepared for our visit and researched times and places before we arrived. He suggested breaking a long train journey by having a short stop in Florence, something we hadn’t considered but which made perfect sense and even made the overall cost of the holiday slightly less. He was in no way pushy about anything and was very patient and knowledgeable as we looked at different hotels only to finally opt for the ones originally suggested. Julian even researched restaurants and walking distances to make our decisions easier. He coped especially well communicating with Citalia, as their phones were down and he had to do everything via email. Julian even secured us a complimentary €100 from Citalia towards the price of excursions. We booked our holiday and came away 100% satisfied. We would thoroughly recommend TUI in Keynsham.

   almost 11 months ago
3. Emily Thorn ★★★★★

   Jade was amazing at sorting out a holiday for us that needed to include an accessible room. Nothing was too much trouble. Excellent service.

   almost 3 years ago

1. stacey bidgood ★★★★★

   Booked a family holiday through Jade in store. Fantastic customer service, approachable and friendly. She was able to find me exactly what I was looking for. Whilst there I noticed some great teamwork too where Jade was able to assist helping one of her colleagues. Would highly recommend TUI keynsham.

   almost 3 years ago
2. Charlotte S ★★★★★

   Booked our first family holiday through Lacey. Fantastic customer service and very knowledgable regarding best seats on the plane and quality of hotel . Have recommended to friends to use too. Will definitely be using TUI Keynsham again.

   almost 3 years ago
3. Kacey Long ★★★★★

   Having recently booked a holiday, Helen at your store made it a stress free experience. Helen managed to sort us a holiday the same day and was so helpful when finding us the most suitable trip.

   almost 3 years ago

1. Amanda Wheeler ★★★★★

   Excellent exclusive offer advertised by Tui Keynsham for cruise deal. Emma was friendly and talked us into upgrading to outside stateroom looking forward to a weekend with friends. Will be sure to visit you again.

   almost 3 years ago

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