Booked a flu jab for my husband for 14/01/23 and when he arrived there was no one to do it. They didn’t bother to call or email, just let him waste his time. If this is the level of care they show probably best to avoid.
Waiting for my emergency prescription since December 23rd. Still didn't have it last week. Was told I'd receive a call back the following day, didn't happen. No one answers the phone when you call. I have moved away and was told it would be quicker to order via my current GP rather than register with a new one. I am very much doubtful of that now, especially as the unresponsive pharmacy is an hour drive away.
Ive been using this chemist for years and the staff have been absolutely brilliant. Seems like the last year its going dramatically down hill. On many occasions staff hide behind a high walled counter on their phones, when I call out to them they finish their text messages then begrudgingly come to you. The staff here are alot of the time rude and don't care.
Really rude and unhelpful. Been suffering with a virus for a month and called in hopes to get medication to alleviate my symptoms, however, I was told in a rude tone that they don’t have any medicine at the moment. Really? A pharmacy that does have medicine? What a joke.
Staff have always been helpful, but they are always closing at random times. Tried to get my prescription today, it should have open at 10, i got there at 10:30 and was greeted with a sign saying closed until 2. This has happened multiple times to me. Why is it that a pharmacy which should be open to help people is never open? I understand today is Sunday but considering the pharmacy should be open until 4pm, its unacceptable. People can't go without their medication or be expected to make multiple trips to try and collect it
Very poor service, if it wasn't the only one I am able to get to I simply wouldn't go. I've rang at least 10 times today and yesterday and when I am in there they are quite literally ignoring the phone calls as I watch them. They also need a voicemail service because when you are waiting so long on the phone it just beeps and you hear nothing and the call ends, so they should announce please leave the practice a message. They have been saying for weeks they don have my medication-which I am now not taking as ive been waiting soo long. They say they are unable to get my medication in as they aren't sure as to when it will be delivered. Then ask me if they should place an order? So they are able to get them in. Winds me up because I have been receiving 2 prescriptions of 28 tablets but I take 2 per day/14 is in 1 pack so 2 pack is only a months supply. Since I have to pay for prescriptions this isn't good enough as they are supposed to last for 2 months not 1 month and that's if you are getting your prescriptions. They are very slow and feel they mess around, they said they would call the doctor to clarify my prescription-my doctor shuts at 7 and it took them 10 mins to call them as I was waiting at the front of the queue, just told to wait and holding the queue up, by the time they DECIDED to call it was too late and was sent home with the wrong medication
I must say this is the worst pharmacy ever. Its been at least 5 times when they really disappointed me. The attitude from staff is shocking. Especially 2 older ladies. I went in to order my meds - they were my designated pharmacy and they knew it,I have this specific medication before this time however when I asked for it I was told no we do not have it,, I said fine I know it must be specially ordered done it before to what this women said "We do not have it and will not have it either I insist on getting help as they were my pharmacy" she turn around ,called suppliers came back and said - they do not have it, and they may not have it at all., fair enough if she would of ask but she did not as I have heard whole conversations. It was "hi have you got so and so...?" no ok thanks. Lazy, rude and annoying . You do know thoes aren't sweets which people want them out of the blue? They will help people get better or keep them alive. Not only your customer is ill, they can not get simple help. Terrible attitude. Perhaps staff refreshments would be ideal.
LloydsPharmacy is located at Fox Den Rd, Stoke Gifford, Bristol BS34 8SS, UK
You can contact LloydsPharmacy at +44 117 923 6460
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