Ahmed was very helpful despite unnecessary constraints imposed by the NHS on pharmacists using their brains and extensive training.
So far waiting 13 days for my antidepressants and thyroxine. Criminal. Withholding my treatment is not their choice. I will change ASAP and hope they go out of business. Utterly irresponsible.
Staff seem overstressed and given how busy it is there is normally only one person on the till - I have found staff to be usually polite and efficient but have been in twice this week and both times I and other customers have been quite abruptly asked to write down our names? I don’t think my name is that hard to understand, but may be down to their stress levels. As the main pharmacy on north st that many locals use, it likely needs a more efficient system.
They never pick up their phones so you always have to go in. I went today and there was only one staff serving, I spent 30 minutes waiting in line (that was out the door) to pick up my medication, only to be told I'd need to come back in 3 hours to collect. I put in the script request a full week ago and this was my only free time to try to collect my much needed meds.
Yesterday I walked half an hour in the cold with pneumonia to get my medicine after calling up and getting no answer, only to find out their computer system was down so no prescriptions were available. I was told to call and check today before making the trip again. I've been calling for 72 minutes straight now and Noone has bothered answering the phone, so once again I'm going to have to risk walking halg an hour *with pneumonia* just hoping their computers are working again.
Disappointing inefficient service. I am amazed their current Google score is 3.1. As many others have experienced, my repeat prescriptions are hardly ever ready despite being authorised by the GP well in advance, drugs are often out of stock, I am not notified when they are ready etc etc
Never answer the phone.3weeks i waited for the rest of prescription.next week am due my next prescription.the place haven't been cleaned in months.if you look by the shelves by the floor balls of dust that didn't just get there.1st and last time using them a absolute joke
They never have my correct items despite them being the same each month and me having the same issues every month. More than once they haven’t requested my repeat prescription despite saying they had. The service is incredibly slow. The grey haired lady who works there is lovely - I don’t find anyone else friendly, knowledgeable or helpful. I appreciate them staying open during a pandemic but these are issues I have had for the past year. Moving to Well pharmacy down the road.
I have been a frequent visitor to this pharmacy for some time. There has been a pharmacy at 246 North Street for a great many years (GK Chemist originally). The other address was the old Bernard Hunter Photography at 244 North Street which I have also visited. The new expanded Lloyds Pharmacy now takes up two units having expanded next door. I normally drop in a couple of Prescriptions as needed and collect. I find this always much easier to do here than up the old Surgery (now private as Bridge View Medical Group) and my abiding impression is friendly staff. The now expanded place has made great use of the extra space, easy to move around and one of the easiest places for disabled and those of restricted mobility to enter and exit with the ramped entry and automatic door and push button exit and as before move around. Many pharmaceutical, baby, child, bathroom and medical products available. So always worth a look for small items and general medicines. Some items are available at a good price such as Carex handwash, others like Bathroom essentials like Brut can be more expensive. Everything is easy to find and see, labelled. I would have also highly recommended them for mobility aids, so if anyone ever needed an aluminium walker. In recent days they no longer do these, a pity, as that was simplicity itself and the walker for my Mum is wonderful. Bright, White, well-lit and I must add spotlessly clean. Hospitals could take note. The best part I note is getting any medicines on Prescription. The process of doing it via the Pharmacy is fuss free I find, and they take notice of your notes on your prescription. The time has lengthened recently so drop in Monday could get it by Friday. The amount of people using the Pharmacy in recent months has increased massively. An increasing number of NHS services are delivered by the Pharmacy instead of the Surgery, such as Flu Jabs and Health Checks. That has gone very well, and I note they seem interested and enquiring into your health, much like GP Surgery used to be. All in all, much busier, hence at times even late on Friday for instance, quite a wait for things to be finished. I have found them much more approachable and helpful regarding medical questions. Keeping in mind they are Pharmacists and not Doctors of Medicine. I was informed that in fact I am eligible for free Prescriptions whereas I believed after a change in circumstances almost 2 years ago I was not. Like many things why couldn’t the GP tell me that. Another is for an illness I had, I was told by the GP nothing could be done, yet spoke to the Pharmacist, yes there is something I can take, so sorted. The irony I find, having only 3 GP’s in my life till recent years is that on a basis of trust. I trust Lloyds Pharmacy far more than a Surgery now. On that basis and the friendliness and approachability of staff. I give them my highest recommendation.
LloydsPharmacy is located at 244-246, North St, Ashton Gate, Bristol BS3 1JD, UK
You can contact LloydsPharmacy at +44 117 966 1170
You can find directions to LloydsPharmacy by following this map link