Mind Matters

Reviews

1. Louie Rallo ★★★★★

   NHS Talking Therapies can help with common mental health problems like stress, anxiety, and depression. Treatment options will depend on which NICE-approved intervention has been evidenced to be most helpful for your symptoms. They offer 1:1 or groups, face-to-face or virtual (by telephone or video call) or as an online course. Some examples: Guided Self-Help: where a therapist coaches you as you work through a self-help course in your own time, either using a workbook or an online course. Cognitive Behavioural Therapy (CBT): based on the idea that thoughts, feelings, what we do, and how our bodies feel physically, are all connected. Counselling for Depression: a type of counselling developed for people or couples with depression. Employment Support is available alongside therapy, and can also signpost to other helpful resources Voluntary, Community & Social Enterprise partners.

   almost 5 months ago
2. Mihaela Dimitrova ★★★★★

   I had CBT sessions for anxiety with Anes, and I’m really happy with the experience. She was calm, understanding, and made me feel comfortable from the first session. Her guidance helped me learn how to manage my thoughts and anxiety in a practical way. I noticed real progress and feel much more confident now. Highly recommend Anes for anyone struggling with anxiety — she’s very supportive and professional.

   almost 6 months ago
3. Katie K ★★★☆☆

   I do not get on with CBT and it was disappointing that nothing else was offered. It is not a silver bullet for everyone. Also the constant email wellbeing questionnaires were doing my head in, these were not helpful but I suppose they make the NHS wait seem shorter...I am sceptical of their use. I have had to go private for more in depth help.

   almost 9 months ago

1. Rob ★★★★★

   I’ve been having my appointments with Bilal Gill. I just want to say thank you to him and the support that I have been given. Every appointment helps me and I really appreciate how Bilal has been there for me throughout the therapy. Thank you again Bilal

   almost 10 months ago
2. Jonny “The Honest Reviewer” ★☆☆☆☆

   I am writing to express my deep disappointment with Mind Matters mental health service in Surrey. Last year, during a very dark period in my life, I reached out to them for help. It is now June 2024, and after contacting them in September of last year, it took them approximately nine months to respond to me. I believe that such a delayed response is completely unacceptable, especially when dealing with individuals in crisis. When someone is at their lowest point, seeking support and someone to talk to, the timeliness of a response can make a significant difference. Unfortunately, the lack of urgency and care demonstrated by Mind Matters has left me feeling let down and unsupported. I am left to question how many others may have been overlooked or neglected due to the negligence of this organization. While someone has finally reached out to me, I no longer feel comfortable seeking therapy from a company that appears to lack basic morals, empathy, and the ability to effectively support individuals in vulnerable situations. I hope that this feedback serves as an opportunity for Mind Matters to reflect on their practices and strive for better communication and support for those in need.

   1 year ago
3. Rochelle Bartlett ★★★★★

   Mind matters really helped in a time when I didn’t feel like myself. I really felt that I wouldn’t get to be the happy girl I used to be and I didn’t think that I could manage being a new mum and a wife. However, just talking to my counsellor he really helped me and got me to where I needed and wanted to be. I now don’t see the difference between being a mum or a wife cause it’s the same thing it’s being a family. My counsellor has really helped me have hope for my future and helped me with my happiness. I didn’t know how they would be able to make my problems go away but having their support and having them listen to you is really helpful. Don’t feel ashamed about seeking help and support from professionals cause they are brilliant. Feeling down is not a problem, they are there to help us stand back up on our own two feet and be the happy person we was. Thankyou to my counsellor at mind matters for all the support and for being amazing. With his support I am now the person I used to be. I feel free and happy and no longer trapped in darkness. Thankyou mind matters.

   almost 3 years ago

1. Marion Lomax ★★★★★

   I first accessed the service 7 years ago, at a time when I was experiencing a very traumatic and difficult time. I was getting to the point of being so anxious and this was interspersed with depression, I couldn’t calm down on my own and my normal coping strategies were not working. My GP suggested a referral to MindMatters. I was open to the idea and straight away I submitted an onlIne referral to MindMatters, and I have never looked back. Within a month, I had received my first session with my therapist Dr. Gisella Unsworth, choosing to receive the therapy over the phone for convenience. The sessions were extremely useful and valuable, and the therapist was very supportive. Each session, we reflected on my progress, and I was able to appreciate the small steps that I had made. I was able to increase my awareness, particularly focussing on the negative thoughts and how they were making me feel. I was able to change some of these thoughts and learnt more coping mechanisms, such as intense meditation and breathing techniques. I’m at a stage now that I feel I’m more able to cope with whatever life challenges come my way. I feel I’ve now got more tools to fall back on, when times get tough. I’d recommend the service to others, just go into it with an open mind and take your time, you’ll get back running in the end My therapist recommended I try mindfulness and the MindMatters online course. The online course and the support materials were excellent and extremely valuable. I practiced mindfulness meditation based on stress reduction. Practicing mindfulness helped to reduce both anxiety and depression massively. I continued self-management of anxiety during a time when I was experiencing a series of intense panic attacks that debilitated me, particularly in that moment. Through careful guidance and valuable online resources, I was able to use a variety of methods to successfully deal with my debilitating extreme anxiety. I’ve realised that my anxiety and fears may never completely disappear, as their origins are likely deeply seated in childhood. However, I’m now able to use a variety of methods that successfully deal with both my extreme anxiety and depression I felt very comfortable with my therapist Dr. Gisella Unsworth right from the beginning. She was non-judgmental, extremely engaging and friendly, but most importantly incredibly professional.

   almost 3 years ago
2. British ★☆☆☆☆

   It took around 8 months just to be contacted, I was told I would get 6 sessions via phone, and that the fact I work rota'd shifts wouldn't be a problem, 3 sessions in and all of a sudden my therapy is being stopped because I apparently cannot commit to a set day, I'd never missed a session, but somehow something on their end had changed. Tldr: I was lied to about my appointments, and then made out like it was my fault.

   almost 3 years ago
3. Pierce Bowman ★☆☆☆☆

   Originally contacted them in January. Its now September and they are bombarding me with calls texts and emails to organise a consultation with a therapist... Ive since turned to antidepressants and no longer feel the need to talk to a stranger about my feelings. But even if i did, i wouldnt bother out of sheer spite. Terrible service in my opinion. Definitely wouldnt recommend. No only are they useless, the texts emails and voicemails are of an accusatory tone as if its somehow my fault they waited 8 months to contact me.

   almost 3 years ago

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