The Manor House Nursery School in Westbury on Trym, Bristol

Reviews

1. Ilaria Lombardi ★★★★★

   When my son first started at The Manor House, he found it difficult to settle in. However, the teachers were wonderful in helping him integrate, showing so much patience, care, and understanding. Thanks to their support, he soon became more confident, made many new friends, and we could see how happy and calm he was even at home. His time at the nursery was such a positive experience that, once his journey there came to an end, he kept asking me if he could go back. The nursery also has a beautiful garden, which gave the children the chance to enjoy their days outdoors in a safe and stimulating environment. The teachers also worked hard to prepare him for the transition to school, and on his very first day in Reception he went in feeling happy and confident. We are truly grateful for everything the team has done for our son, and we couldn’t recommend it enough.

   almost 10 months ago
2. C Evans ★★★★★

   We are delighted with Manor House and are really pleased with how our daughter has settled in. We can tell she is very happy at nursey and can see how much she loves all the staff. We have been impressed by how lovely and welcoming the staff are. The communication is excellent. The nursey is regularly updating their facilities and the garden is a fantastic space for children. To top it off they even have ducklings. Keep up the good work!

   1 year ago
3. P&S Waterson ★★★★★

   Really lovely staff, who are very kind and seem to really enjoy their job. Communication was good, especially through the app. Staff even used it to check if we were happy for him to continue with a late nap, which I really appreciated. The garden is lovely, and I enjoyed being able to watch him play there when we picked him up. It took our son a while to settle in, and they weren't happy for him to start full days until he had eaten and slept there. This meant I had to push back my return to work by a week but ultimately led to him being very settled and happy to be handed over in the mornings. It's also a good size, with all the staff and children knowing each other.

   1 year ago

1. Lindsey Fassnidge ★★★★☆

   The staff are incredible and have taken such good care of my son. And Anna is a brilliant manager. Don't be swayed by older reviews of Manor House - this is a fabulous nursery now and the staff have always been amazing! The range of activities to engage children is great, the outside space is huge and very well used, and there is a clear plan to help older children get ready for school. I highly recommend this nursery!

   almost 2 years ago
2. Stuart Macarthur ★★★★★

   Our daughter has been at Manor House Nursery for over 2 years now. Throughout her time their she has always come home happy having had lots of fun during the day. She always speaks fondly of the teachers and has made many friends who she often refers to, a number of whom will be going to primary school together. Char is the rock of the nursery and I have absolute confidence in her and everything the staff do for our daughter. We selected Manor House because of it's spacious rooms, huge outdoor space and friendly staff. I would not hesitate to recommend Manor House to all of my friends, indeed I have done already!! Manor House, like a lot of nurseries have been affected by the Pandemic in losing staff to other forms of employment, however Manor House have always taken action to continuously improve and listen to the parents and the needs of the children. If you are a prospective parent then go and check them out - you'll not be disappointed! Thank you for all your efforts Char and the team! Stu

   almost 3 years ago
3. Alan Alansan ★☆☆☆☆

   Owner of this nursery needs to reflect on his own failings instead of blaming everyone else - which is what he always does. Partner's child went to this nursery for several years and it went downhill really fast. The good staff and manager left and the owner took over day to day running, which was a mistake to say the least. His communication and organisation skills are terrible. I have no idea why he is in this business at all. The latest Ofsted report is shocking, and if he had any sense of decency he would sell up and move on. These are real children's lives that he's affecting.

   almost 3 years ago

1. Sarah H ★★☆☆☆

   The staff working with the children are lovely, some really lovely workers who cared about the children and were doing their best in difficult circumstances. Unfortunately we were one of the families given just over a weeks notice. Incredibly poor service and communication from the owner. Only notified through email, no phone call, not present at the nursery to meet parents with questions. Didn't reply to emails. Even the manager was unaware they were asking children to leave. Before this only short notice was given to days where they couldn't have our son in nursery leaving parents in really difficult situations trying to manage work and child care. It seems they only communicated through email, which sometimes we received and sometimes we didn't. My son was there a year and we only had one review. He was also left to 'nap' for 5 hours one day which is when we started to look for another nursery, however we were then only given just over a weeks notice that they couldn't care for him. I hope parents are now allowed back into the setting for drop off/pick up as it seemed at times we had no idea what staff was there and who was looking after our son, especially when they became short staffed. We had heard great things about manor house and the space is great, unfortunately this was not our experience and therefore could not recommend this nursery to others I can see the owner is very defensive on these reviews, however he maybe should have spent more time replying to parents emails than replying on Google reviews.

   almost 3 years ago
2. N Massey ★☆☆☆☆

   Our daughter joined Manor House in May 2021 when she was 13 months old. Unfortunately our experience was very disappointing and we chose to move her to a different in nursery after 4 months. The staff who looked after her always seemed very nice however the manager and policies at this nursery were terrible. Our daughter was sent home on multiple during her first few weeks occasions because she ‘wouldn’t nap’ and they refused to keep her if she would not sleep - which I felt was ridiculous! The staff were not willing to try or put themselves out to help soothe her. The settle session took much longer than we felt necessary as the nursery seemed to not want to keep her there for longer than a few hours at a time - this was never an issue at her new nursery. I had frequent calls asking to come and collect her for one reason or another. On attending parents evening in August - 3 months after our daughter started at the nursery there was minimal information given to us and her folder and her reviews (which should have been completed within her first few weeks) were empty. This was likely down to the fact she was allocated a key worker who only worked on one of the days our child was in. As stated earlier in the review the manager was always incredibly rude and never engaged with us in person. We were not included on the nursery mailing list - despite multiple requests and therefore missed out on a lot of communications from the nursery. All information we did get was via their Facebook page - which did not feel was very professional. This nursery had the space and facilities to be lovely but unfortunately in our short time their we experienced too many issues and made the decision to move our daughter in Sept 2021.

   almost 3 years ago
3. Hannah Proffitt ★☆☆☆☆

   This nursery is unreliable as childcare. I’m sure the staff work very hard despite being pushed to their limits by management. I think my 18m old is having a good time but what’s the point of sending your child to nursery if you don’t know from one day to the next if they will have him. Our child’s place has just been cancelled with just a week and half’s notice! It’s unacceptable and irresponsible of the nursery as I believe they were probably already short staffed when they accepted him just a few months ago. On top of this, I have no real idea of how my boy is really doing at nursery, or what he does with his days. I know that all nurseries are struggling and staff shortages is a national problem, but unfortunately, Manor House nursery just isn’t coping with these problems. Avoid!

   almost 4 years ago

1. Fatima Shabbir ★★☆☆☆

   Manor House as a fantastic nursery under previous management. We had a great relationship with the manager and the key workers. They worked hard with our daughter and provided support to her and us as a family. Unfortunately, after the manager left, the nursery has gone down. The quality of care is no longer at the same level as it was when my first child went there. We had regular meetings regarding our eldest development, but with my second one, it’s almost been an year and we had one meeting. There are no updates, nothing to communicate how the child is doing. It has become a black box nursery. The communication from the management is almost non existent. The nursery is struggling to keep good staff and has part time carers joining through agencies. Due to lack of staff, our son’s days have been cut short to half days at least twice a week. We have been asked to keep him at home, without any communication from the management or prior notice. I have been told at the door at drop-off that my son has been marked as not attending and the nursery will not have him in, without any prior notice. This lack of communication & planning is disruptive for both me and my partner. We are unable to plan ahead. We don’t have a support circle here, these short notices are putting a lot of stress on our home and work life. To deal with staffing issue; the owner has introduced his own family members to help, which is not a norm and concerning. Most of the carers are lovely. However, in the past few weeks quite a few have moved on. This is worrisome, the nursery is struggling to keep staff. In the past couple of weeks, 3 staff members have left. It’s sad to see the state of the nursery. There are so many issues we face with the nursery on weekly basis now( the above are the key ones). I have previously recommend the nursery to a few people I know but unfortunately now, I will definitely NOT recommend it. EDIT Our week 3rd May looks like Tuesday 3rd - refused at drop-off Wednesday 4th - half day Thursday 5th - half day Friday 6th - unit closure

   almost 4 years ago

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