I have been visiting this branch since many years. The staff are all really polite and helpful. Recently my eye test was done by Nadirah. She was extremely thorough and some info enabled me to look after my overall health too. A mention for Becky, Ayushi, Pablo and Sara who have also been helpful. Thank you all.
Went to get new glasses. Once I arrived, this lady helped with my appointment and details, super helpul and polite. After I picked my glasses, another lady helped me, Ewelina, and she was an actual sweetheart. She talked me through all the infornation. Was very careful about the fitting for the nee glasses and funny while talking. She even helped me clean my current glasses! All my interactions today was 10/10.
Dear Specsavers Team, I wanted to share some feedback about my recent visit. Unfortunately, the pre-test was quite an unpleasant experience for me. The lady who carried it out seemed very unfriendly and moody, which made the whole process feel tense—almost like I was being put through a strict exam rather than a routine check-up. During my eye exam, another patient was brought into the same small room, which made things even more uncomfortable. Two patients in the same room and overlapping conversations were overwhelming. I felt very uncomfortable. I do want to say that your receptionist, Anisa, was absolutely lovely. She was very kind and helpful, and I really appreciated her approach. I will come back to Specsavers, but I genuinely hope the issues with the pre-test experience can be addressed so future visits feel more comfortable. Thank you
The store is always friendly and appointments run on time. The optician Mr Garland is excellent and he was who I saw last year which is great as he knew my history. It's easy to get to and has a lot of appointment slots.
I was very pleased with the help I got choosing my new pair of glasses, I was very happy I was done within 20 minutes! I went to pick up the new glasses today and Paris fitted them for me, she was so helpful and lovely, it's not very often that you get service like this nowadays, so when you do it has to be recognised!
Had an appt. booked today for 11:50. Bus was running late - rang up the store to let them know, no answer but was phoned back by the call centre. I let them know, they said all was good and I arrived at Specsavers at 12. By the time I had been seen in the queue it was 12:03. Person who greeted me had a scolding manner from the start and said they wouldn’t be able to accommodate and I’d have to re-book. I understand policy, I understand that people have bad days, but the attitude of the person who greeted me made me feel small and like a naughty school kid. Rescheduled an eye test with Boots opticians.
Had to be refunded as new glasses kept being scratched by staff during nose nib adjustment. Appreciate that an attempt was made to remake the lenses which were scratched, however decided to try find a different branch due to the untrained staff causing scratches on my lenses. Staff generally a bit dismissive, which was frustrating as I didn't intend to be a difficult customer, I had just wanted a new pair without scratches.
Service was great in store when I was choosing glasses but since then has been terrible. I ordered two pairs of glasses to be sent on to my local store in Edinburgh and was told 10-14 days. In the end the first pair arrived after 2 months and second close to 3 months. The two sets were received in store at different times and I had to call numerous times to get the first one sent on, weeks after they had been received in the Bristol store. Getting information on the second set took 5 calls before the Manager Adele finally followed up. I was promised a partial refund based on the delay but this hasn't happened and am again am having to chase to have this followed up.
I think this was one of my worst experience with service. I bought a pair of new glasses a month ago, they got lost on the delivery so they had to re-order them. After three weeks they call me to say the glasses were ready to be collected. I went to the shop but after a long waiting they didn’t find my glasses so because I was on a rush and the lady couldn’t find any solution I asked her to call me back as soon as she find them. Nobody call me after 4 days, I did a report online but no reply and I’ve tried to call them today but “too busy to answer” . I still don’t have the glasses I paid for a month ago and I can’t have any answer. I am very disappointed and I am definitely not going back there anymore.
The review from 2020 is still relevant, I had a wonderful experience in 2022, great staff and I am happy with my new frames ' This was the review from 2020 This Specsavers is friendly, efficient, professional and above all human. I can't speak too highly of the service I received both when I was selecting my frames and picking them up. A lesson in customer service, well done
Specsavers Opticians and Audiologists - Bristol City Centre is located at 30/32 Merchant St, Broadmead, Bristol BS1 3EP, UK
You can contact Specsavers Opticians and Audiologists - Bristol City Centre at +44 117 922 5288
You can find directions to Specsavers Opticians and Audiologists - Bristol City Centre by following this map link