Next

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Reviews

1. Russell Claxton ★★★★★

   Currently at a till returning an item on Kidwear without a receipt. Being ex Retail I appreciate the help and assistance provided by Amy She was nothing but courtesy and polite throughout a great credit to the store and team. Left the store obtaining a refund as on a Giftcard as only alternative colours available.

   almost 2 months ago
2. Imogen torossian ★☆☆☆☆

   Absolutely shocking service, terrible staff with no regard for customer service and serving paying customers avoid at all cost unless you feel like giving your money to shitty companies !! Will not be going back to this store. I’ll also be ringing to put a complaint in with the manager! The lack of humanity in the staff at the fosse park store is a joke. no one at tills waiting but still got told to wait, (apparently dealing with an invisible customer) so I patiently waiting only to be completely disregarded as another team member came up and proceeded to then serve the five customers waiting AFTER ME. This is not acceptable from a store and its employees. From such a big company your employees should learn how to serve paying customers! Appalling behaviour from your staff.

   almost 3 months ago
3. Maruk Miah ★★★★☆

   Very large store, variety from clothes to jewellery

   almost 3 months ago

1. Amina Lorgat ★★★★★

   Customer service at Fosse Park was excellent needed a dress ordering in another size not on the shop floor. The lady looked it up and ordered it to be delivered at Highcross. She was so friendly (sorry don’t know name) and accommodating, service really made my day…

   almost 4 months ago
2. Cristina Ferentiu ★★★★★

   We aboslutely love everything about Next. Their quality clothes, patterns and colours. It's true that some of them are a bit pricey but is definitely worth buying from them. I am so impressed about their jewellery section,I didn't know that they so beautiful jewels. And they decorated really beautiful for Christmas. 100% recommend this store especially for baby and kids clothes and shoes.

   almost 2 years ago
3. Claire Simpson ★★☆☆☆

   The store is great, and looks really nice, new and modern. Great range of products from homeware to clothing. However, since it’s opening, it looks like the toilets haven’t been finished. There are toilet paper dispensers on the walls but they just fill them with cheap toilet rolls that don’t fit, so most of the time the toilet paper then ends up all over the floor and you are lucky to then find a cubicle with any paper. The hand soap is normally always nearly empty and there is only one hand dryer. These are not ever checked and monitored by the overall appearance and lack of hygiene and cleanliness of them, and the lack of a cleaning checklist where it is ticked off and checked every hour. The disabled toilet is also the baby changing room, this is hardly ever open as there is a ‘not in use’ or ‘toilet broken’ sign up. Also, if someone is using the baby changing facilities, disabled people have to wait until it’s free. I have a disabled son and we can never access the toilet in store, I can’t go in the mens toilets with him and he can’t come into the ladies with me, he isn’t able to go in by himself so we always struggle. It seems a real shame that you have this amazing flagship store at the new part of Fosse Shopping Park, and it is let down by the state of the toilets. It’s disappointing as it’s not the standard you would expect from a store like Next.

   almost 3 years ago

1. Alice Ball ★★★☆☆

   Products are just overpriced. Also, not sure if I visited on a bad day but the music was so loud I had to shout to speak to the other people I was visiting with. I do think the addition of Waterstones and Costa is great though - especially for those of us who enjoy a coffee and a read!

   almost 3 years ago
2. shirley north ★★★★☆

   Went for a suit for my husband. His size wasn't there but the assistant was very helpful and friendly. It was ordered and delivered for next day. Can't fault them. Would recommend

   almost 3 years ago
3. Charles Brooke-Taylor ★★★★★

   Huge concept store, lots of what you'd expect (ie. clothes) but also added extras like home things (chairs, sofas, light shades, candles, plastic plants, wardrobe, dressers etc), a Waterstones, a Costa and a Virgin Holidays desk! Staff were helpful and polite for my returns, and the was an offer for a free personal shopper experience!

   almost 3 years ago

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