Next

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Reviews

1. Kirtan ★☆☆☆☆

   I had a very disappointing experience at NEXT Highcross on 18 Nov 2025. I went to exchange one pair of trousers, and the staff member refused, saying the item had “creases,” even though I had not worn it. Her attitude was rude and unhelpful, which made me feel uncomfortable. Even after that, I still purchased three new items from the store. Later when I checked my receipt at home, I realised I was overcharged by £5 for a sweatshirt/T-shirt. The price tag clearly shows £20, but the bill shows £25. Being denied a simple exchange without a valid reason and then being charged extra is extremely disappointing. I expected better behaviour and accuracy from a well-known brand like NEXT. I hope the management takes this seriously, improves staff behaviour, and ensures customers are charged correctly.

   almost 2 months ago
2. Anonymous ★★★★★

   Had the loveliest service today by Ria, she helped me find the top that I’ve been searching everywhere for she was so lovely as well Thanks to her!

   almost 4 months ago
3. Fibonnaci Notion ★★★☆☆

   This store is hit or miss for casual male and female clothing. Sales are great, and the suit collection is fair. Wish it was bigger with more a wider range and diversity.

   almost 2 years ago

1. L B ★★★★★

   Great quality baby clothes. Mid range price point. Lifts available in store. Pram friendly.

   almost 2 years ago
2. Meg T ★★☆☆☆

   Usually great but who ever decided on the home section layout has made it impossible to get in, around and out. I could barely walk through by myself as furniture and displays have been positioned to block easy access. let alone if anyone wants to go in with a pushchair or accessibility needs.

   almost 2 years ago
3. PZ Mohamed Hafeez ★★★★☆

   They have a very good collection for menswear compared to other fashion outlets of the same range. If you like colours, prints and patterns, then this is the place. The material and fitting are much better.

   almost 3 years ago

1. Muhammad ibn ★★★★☆

   Went here to collect an order. I got a text with a number which was needed for collection. There's a sign at the door which says collection on 2nd floor but there's nothing else on any floor telling where it is. It took me a while to find it and had to ask an assistant to show it to me. It's near the men's shoes right at the back. Would be better to have signs pointing towards it.

   almost 3 years ago
2. shaina saggar ★★★★★

   Next has got great jewellery and pants collection. Their tops are fine But still you will find some good 8-10 tops. It's been 1.5 years, I came to this country and ever since I am looking for some good looking, less expensive and good quality jewellery and finally my search is over with next. I bought some 5 pair of necklaces and earrings in one time. I am so obsessed. It's worth a visit.

   almost 4 years ago
3. Adam Karatela ★★★★★

   Lovely staff always willing to help and give you the best possible solution. For menswear there is a good variety of clothing. Suits of different sizes, colours, prints, styles and textures. For causal wear I believe there's something for everyone. I was particularly happy with the different style of jeans available as well as sizes. I am also pleased with the baby wear. Overall clothing is good quality and variable with decent pricing. Staff are friendly and helpful and location is excellent in the city centre.

   more 6 years ago

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