Damak Boutique Clothing Store in Bradford

Reviews

1. Taiba Tariq ★☆☆☆☆

   First time I purchased something from this store. I was provided with tracking but after some time I realised the item hadn't arrived. The supplier didn't help with a refund or a replacement and didn't respond to my emails even though the tracking clearly showed it had gone to the wrong street. I understand the mistake was of the delivery driver and I had to go and hunt down the parcel myself 2 months later. The issue i have is with the customer service which was appalling and so I won't be back.

   almost 11 months ago
2. Tahira Farid ★☆☆☆☆

   AVOID!! Reading reviews and at least 30+people having the same problem. Posted returns over a month ago using recorded delivery, emailed several times, lied to saying they didn't get emails. Still no refund! They sell clothes which are NOT the correct size. Noted also that most of these incorrect sized items are on sale. When these 'sale' items are returned we are only refunded with a credit note. This is a scam to avoid refunding money and getting items back. Please Avoid this terrible company

   1 year ago
3. nadia qayyum ★☆☆☆☆

   I placed an order for 2 dresses end of August which arrived very quickly, However on trying them they were the incorrect size. I contacted the store through email and was sent instructions on how to return which i followed through and did the next day. They replied back and said they could not find the code but now that they are aware they will send the order out. But i have still not recevied the order i have emailed a couple of times and tried contacting through the contact number but no answer. Such a shame that i had to write a negative review as the dresses were really nice.

   1 year ago

1. Nabeela Rehman ★☆☆☆☆

   I really wish I had read the reviews before purchasing It will be coming up to nearly 2 month shortly since emailing Damak to process a return. Their website says we can send the items back as long as we have proof of return. The item has been sent back for over 6 weeks, I have emailed a good 3/4 times to ask for the refund as well as called the warehouse and left voicemails . No answer! I also had 1 missing item which again I have not been refunded for I have emailed with proof of items being returned. I was told in my last email a refund would be cleared by Monday 16th June but again I am still waiting It is getting ridiculous. Why do businesses feel the need to scam people???? In response to your reply - that is the biggest lie ever as you have not once even asked for a tracking I have rang numerous times and was told I would recieve an email from somebody but again Thai never happened and my voicemail was not replied to either … you can see from your email response you never asked for any tracking numbers I’m still waiting for my total refund of £42.98 and that does not even include the pasting and packaging that I had to pay when I returned my product to you

   1 year ago
2. Anita Poon ★☆☆☆☆

   I came here after an influencer reviewed their brand. I had the same experience as her and these people just take your money and run. I would definitely avoid purchasing any items from here as it's run by robbers. The influencer said the same thing that when she returned her faulty items they didn't even cover the postage costs. I had the same issue. Pls save your time and avoid this place

   almost 3 years ago
3. CARTOON DANCERS ★☆☆☆☆

   AVOID AVOID AVOID! POOR QUALITY AND SERVICE. I ordered a few 2 items from them and for the last 2 weeks been chasing them. The items has a misprint and had poor sewing so returned it to them as they requested. I ended up pay £4.50 in return charges and still have not received my refund and the cost of return. Other people have the same complaint and I will take this further with the consumer law if no adequate response is provided. I have sent over 10 emails with 0 response. I will be opening a dispute with paypal shortly. I will also escalate this over social media if no response is provided

   almost 3 years ago

1. Rifat Nisa ★★★★★

   I have bought items from Damak 4 times online and in person from shop in Bradford. Always recieved fantastic service. I have bought and returned with no hassle. Customer service is great so far. Communication has been ok.. always been dealt with professionally. Only problem is they don't respond to enquiry forms.

   almost 3 years ago
2. Mariya Hussain ★☆☆☆☆

   It will be coming up to a month shortly since emailing Damak to process a return. Of course i did not get a response. Their website says we can send the items back as long as we have proof of return. The items have now been sent back for over 2 weeks, I have emailed a good 3/4 times to ask for the refund. No response. I have called with also no answer. It is getting ridiculous. Why do businesses feel the need to scam?

   almost 4 years ago

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