I visited the All Saints shop at Leicester Highcross where I was assisted by Maggie who was so nice and extremely helpful. Following some styling advice I left very happy with an Arlea tulle skirt & Clara lace top which I can’t wait to wear on a night out :)
Kerrie was brilliant with a skirt i had purchased from a different store when i wanted to change the size. Extremely helpful in making sure it fit and looked how i wanted, even finding my other items to complete my look. Dean was brilliant as well helping my husband in the men's area. Many thanks for your help today
I see I’m not the only one who has a problem with Kerrie. I also requested a refund and she handled it with complete incompetence. She argued that the card I paid with was different to the card I wanted a refund on. I even showed her my back account! She’s unprofessional, incompetent and rude. You’re treated like a queen when you’re purchasing and like a criminal when returning. The shop is almost always empty (apart from overbearing staff).
Love the clothes here, quality of material is really good. Bought a lovely black off the shoulder jumper style top for me (F)Washes really nice, no shrinkage, feels lovely. and a wallet for my other half. (M). And I've bought a fabulous shoulder bag in black leather.. love it !!!
We bought there a leather dress. However quality of material was not even close to quality of the design. I'm not going shopping there any more.
What a charmer! Experienced what can only be described as very rude bordering on aggressive “customer service” . I went to the store to return an item as unsuitable. Was told as I had paid via klarna that I was unable to return to store by Kerrie. I had already called Allsaints customer service to check and had been advised I was fine to return to store. She asked who had told me to return to store in a very patronising/ rude tone and wanted me to return the item via Royal Mail. Throughout the transaction she made her feelings very clear about her distain for the whole process. I suggest she gets some customer service training! Miraculously the return went through and got a email immediately from Klarna. Wasn’t that hard after all. I get it, we all have bad days, I hope Kerrie has a better day tomorrow. Generally speaking it’s usually good customer service in this store.
Didn’t find what I was looking for, But Faye was amazing and helpful she needs a raise !xx
AllSaints is located at Unit 103, Highcross Leicester, 5 Shires Ln, Leicester LE1 4FT, UK
You can contact AllSaints at +44 116 261 4870
You can find directions to AllSaints by following this map link