Next Clothing Store in Leeds, Guiseley

Reviews

1. Debbie Wren ★★★★★

   Just had a pleasant experience thanks to Leo at Next. He was extremely helpful and went above and beyond to help me with my order. I didn’t read the small print, so totally my fault, but he had a smile on his face from start to finish, even though he was so busy helping all the customers who did things the correct way. He still managed to make my day so much easier and prevent me making another trip to collect my items. True customer service and a credit to Next. Thanks Leo.

   almost 9 months ago
2. Jenny Smith ★☆☆☆☆

   Very rude man on womens changing rooms. When asked a question, didn't look up from whst he was doing and gave a monosyllabic grunt in response. Clothes I intended to buy went back on the rails. Add to that, the sizing of clothes this year is ridiculous. Going elsewhere where they understand good customer service

   almost 10 months ago
3. Sharon Robinson ★★★★★

   We visit Next based at Guiseley regularly. It always has upto date stock for both ladies/gents clothing that is constantly changing, current and upto date. Next clothing price structure is reasonable and affordable. It always has current fashion with a good varied size choices. We often order online and our orders are delivered and ready to collect the following day. We must praise member of staff Ashley who is 100%. His customer service, one to one, personality is 100%. Ashley with a big smile, recognises and acknowledges regular customers and extremely friendly.

   1 year ago

1. melanie ★★★★★

   Ashley Bramley was excellent. He dealt with my problem that I was having with an online order that Next had apologised for by sending to a wrong address. Cannot thank him enough for he's patience and for turning my situation around so quickly. A real asset to your team, very professional and people person he was in dealing with my issue. Wish Ashley all the best.

   1 year ago
2. Neville Bowes ★☆☆☆☆

   When I went to collect my microwave today , I watched 4 customers before me collect there items & not 1 was asked for I.D & when my microwave came I was not asked for I.D either , that’s a major concern for me because anyone can collect items from the store. This is the policy of Next but it is not being followed. Staff need to follow there own policies or this can create issues. The product I got is good & that’s the only good thing I can say about this store.

   almost 2 years ago
3. Maldives 2020 ★☆☆☆☆

   My partner ordered a jumper for his father's birthday last month,the birthday is tomorrow and it's still not here,told by the store it won't be here until the end of the month I've never had a sale item take so long to deliver over 40 days is too much no wonder next stores are closing and losing customers it's quicker and cheaper to buy from abroad it gets here quicker will not be using next again total let down if I could give no stars I would

   almost 3 years ago

1. Jason Watson-Usher ★★★★★

   It has items from all aspects of the next retail line and a Costa cafe too. I tend to use click and collect where the staff are incredibly efficient.

   almost 3 years ago
2. Jennifer Windler ★★★☆☆

   Next in Guiseley is a good store for the younger generation but also good for buying items for your grandchildren. The staff are always polite, friendly and helpful. I just have one very bad complaint about this store and it is the Costa restaurant. I’ve stopped using it as it is so dirty and the toilets are disgusting I’m afraid Costa is not helping the ratings for your store . This really needs looking into. Bags of rubbish waiting to be collected are always left by the lift and near tables.

   almost 4 years ago
3. chris topher ★☆☆☆☆

   Click and collect is useless. Staff unwilling to help. I was told three different locations by three different members of staff, none of which offered to show me where exactly. And when I did eventually figure it out the man who served me had the temerity(when my back was turned I should add) to mutter to a colleague that I was rude. The Trinity branch is infinitely more efficient. On the plus side, next day delivery, and my jeans are a snug, but comfortable fit.

   almost 5 years ago

1. Andrew Green ★★★★★

   Easy parking and nice layout. Helpful staff and newly fitted out COSTA.

   more 6 years ago

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