River Island

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Reviews

1. Ruth eme ★☆☆☆☆

   This was, without any doubt, one of the worst customer service experiences I have ever had. I came to this store to return a dress I bought the previous weekend, with my receipt and full proof of payment. What should have been a simple return became an unacceptable and deeply disrespectful situation entirely caused by the behaviour of the staff. From the very beginning, the first staff member’s attitude was already unprofessional and unpleasant. Before I even had the chance to explain anything, she spoke extremely quickly and with visible impatience, making it very hard for me to understand her. When I told her that I couldn’t follow what she was saying, her behaviour immediately became even more rude and hostile. She refused to listen, constantly interrupted me, and insisted there was a problem with my payment simply because the card number did not match (something completely normal when paying with a smartwatch). When she started going through my Google Wallet on my phone, I clearly told her that I did not have to explain the details of my personal cards. She insisted that I did have to explain myself simply because the numbers didn’t match. This was intrusive, inappropriate, and absolutely unacceptable. She had no right to demand personal information from my device when I had already provided valid proof of purchase. A second staff member later joined, without greeting me, without asking what had happened. Instead, she approached the situation with the same hostile and confrontational attitude. She also made completely unfounded assumptions, including an accusation related to her accent (something both absurd and deeply offensive, especially considering that my own accent is very obvious, and I am clearly not from the UK). Accusing me of reacting to someone’s accent, when mine is extremely noticeable, was shocking and completely unjustified. Throughout all of this, I remained calm and cooperative. I even offered my bank statement to confirm the payment, yet the hostility continued. Only one staff member behaved professionally and genuinely tried to assist. The worst part happened when I was leaving. The first staff member was waiting by the entrance, and as I walked out, she laughed directly in my face saying with ironic tone: "Have a FANTASTIC day" or something silly like that, very loud. I just walked out loughing. I told her ‘good luck’ as I laughed, because the Christmas season coming up in the next few weeks, if she is already behaving like this now, I can’t imagine how she will be then, whole situation was so miserable, and it is even more worst when I heard her loudly repeating my laugh inside the store. This behaviour is disgraceful, childish, and absolutely intolerable. No customer should ever be mocked, humiliated, or treated with such disrespect. I filed a formal complaint with Customer Services immediately after this incident, and I fully expect store management and the business owners to address this seriously. What happened was not “poor service”, it was completely unacceptable conduct that shows a total lack of respect for customers. I hope this review helps others understand what I experienced and encourages the business to urgently improve its customer service standards.

   almost 3 months ago
2. Henry Craig ★★★★★

   I’m hoping to see you all soon I miss coming over bye guys it’s Henry Craig I look forward to coming in Saturday would be great to see you all soon bye

   almost 3 months ago
3. Aditi G ★☆☆☆☆

   The store managers are very rude and unfriendly. I asked one of the store managers if I could keep the clothes outside the trail room and she was to proud to even look at me. The other staff at the till gave me a crumpled old bag from the floor after I made a big bill of shopping. River Island really needs to improve on the customer service and employ friendly staff.

   almost 5 months ago

1. Gongciu Gongzhu ★☆☆☆☆

   Bought the boots in December , worn them for aprox 3/4 times and the sole got unglued! I can feel my feet sole through the hole. Not worth £45 boots, price you can pay for leather

   almost 2 years ago
2. Anil kumar ★☆☆☆☆

   Very very poor quality I bought these shoes yesterday for my daughter.only one day after shoes are damaged .not satisfying. I don’t recommend don’t go there Very very cheap quality

   almost 4 years ago
3. Steve Alexander ★★★★★

   Excellent customer service The manager especially was very helpful in returning items.In fact the staff l dealt with were pleasant and professional .Good to see customer service in action .Thank you

   almost 4 years ago

1. Caroline Smith ★☆☆☆☆

   I do not like it. It is a big Rip Off the Children's Cloths are way to expensive for what they are. I only took my Adopted Granddaughter there as she wanted to look at dome Clothes there. But I would not buy anything.

   almost 5 years ago
2. MØ - Hus ★★★★☆

   This store is always very tidy and lovely to watch even from the outside. It's a high end store compared to stores like new look, h&m, NEXT and such. Their products are of high quality and class. They've got both male and female sections in the store. When you walk in, there's the female section and if you go upstairs, you'll find the male section. They do sell, skirts, jeans, jackets, bags and much more, you'll have to discover it yourself. I highly recommend this place.

   more 6 years ago
3. Chris O'Shea ★★★★☆

   As far as shops go when being dragged around by your wife this one's pretty good. Seats to wait in are comfy and not placed awkwardly in the lingerie areas like many shops. The only thing that could make my experience a bit better is an adult ćreche. Get us some game stations so we don't have to sit in silence with the odd, "Yes that looks nice, no it's nice, yes really" for the 15th dress.

   more 7 years ago

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