What a rubbish store this is. The selection is miniscule and the woman section barely even exists! Expect a few pairs of Mallet shoes, a rail of Boss and Hilfiger and then a wall of puffer jackets. Do yourself a favour and go to the massive Liverpool store or wait for the new, huge Birmingham store. Pathetic.
Owen was super helpful yesterday and helped me pick the perfect scarf to suit me. Brilliant customer service.
I buy shoes size 37 I come back next date exchange sizes 39 they sad the shop policy not allowed, shoe cost £140 i had take home bin it , don’t go there buy anything you be very upset like me
Came in to collect an order on behalf of somebody, after being told i needed some ID of the other person i had asked what seems to be the manager what forms of ID could be accepted in order to receive it. She replied “ANYTHING with their name on” frustrated, already having wasted more time than i wanted, i headed to the library to email my friend to send me a billing statement with his name and address on it. (Which i know for a fact is accepted in many other stores.) Only to return to the Tessuti store and be told by the workers that they'll go and grab my parcel for me. 20 MINUTES LATER the manager intervenes and says it’s insufficient. After literally just telling me *ANYTHING* with the recipients name can be accepted. Huge waste of time and now have to wait 14 DAYS for the parcel to be returned and refunded. Ridiculous
Staff are slow, stood at the till for a good two minutes while someone at the front was staring at me with a gormless look. Took something back as faulty, not checked by a manager instead just sent back to the warehouse where they said it was not faulty so they won’t refund me. Useless customer services. Don’t shop here or at JD Sports who owns Tessuti.
I do not recommend!!!!! Incompetent service! the manager is not nice! my fiance bought shoes .. in an hour he wanted to exchange for a larger size .. they did not accept them .. they said that they were worn .. In the other city there was no problem at all. We have never been able to buy there !!! I recommend Tessuti in West Bromwitch
Tessuti Coventry is located at 29/33, The Precinct, Coventry CV1 1GY, UK
You can find directions to Tessuti Coventry by following this map link