15 minutes to fit a new oven heating element to be charged £158 for a part that cost £20 with a call out fee of £38. Service was okay but felt pressured to go ahead with no opportunity to challenge the final cost. Avoid!
Charged £188 for a 25 minute visit to replace a £10-15 part. I asked the office to provide a breakdown of the charge but the surly employee flatly refused to give any details and refused to provide a partial refund. The charge amounts to around 2 hours of labour for less than a quarter of that time. But the engineer did re-set the clock on the oven so that makes it worth it!
Explained my issue to the lady on the phone, explained what i had done and what the issue which is when she said it sounds like a blockage. I ring back the following day and the same lady tells me they will not come out to repair it as I have already tried to fix it by simply unscrewing a cap and one end of a pipe. A very odd policy that I could maybe understand if I had been tampering with electrics or something dangerous.
They turned up on time on a Saturday and diagnosed the problem. A £25 part and 20 mins to install. Charge: &188.00. I asked how the charge was calculated and what the hourly rate was. The answer was evasive and vague. We agreed a £20 'discount' I needed the oven working, so I paid it but agreed to discuss the rates with 'The Boss' on Monday. On Monday the boss was in hospital and so was his wife so they could only apologise and we negotiated a further £40 discount which they repaid. So their eventual charge was £128 which breaks down as £48 call out, £25 parts and £45/Hr labour for a min 1 Hr work. Other repair firms are available.
Rang at 8am, and oven fixed by 9am. Excellent response and reasonable price.
After being messed about with other companies up to the run up to Christmas, Hot Repairs saved our Christmas. Fast response, professional and very reasonable pricing! Would recommend to others.
A very good service and prompt response. Professional, helpful friendly staff and engineer. Definitely use their services again and highly recommend it too.
I was charged £88 for the engineer to change the plug to my oven! Yes he got it working again but I felt it was a ridiculously high cost for 15 minutes spent changing a plug! I would happily of paid a standard call out charge but I think what they charged me was not value for money and I will definitely not use or recommend this company!
A prompt and helpful response from Sue to the initial enquiry and the engineer was in next day to effect the repair even though we only had a narrow time window. Very accommodating and happy with the job. Great service from a local company, as a sales and letting agency that is crucial for my business and I will definitely be a repeat customer!
Hot Repairs is located at 18 Gifford Cl, Evington, Leicester LE5 6FG, UK
You can contact Hot Repairs at +44 1455 636737
You can find directions to Hot Repairs by following this map link