Could at least toast the sodding toastie before delivering it. Cheese bites also weren’t heated and with no instructions on how to heat them
We went here as part of the cafe settle training for our Guide Dog puppies. The cafe was great and very welcoming. There was a good choice of produce and our food and drinks arrived quickly
This is my second home because of the great atmosphere alone. The service is great, even at busy times, and the staff are very apologetic if you have a bit of a wait. The cafe is also now dog friendly which is a huge plus. Lovely staff. Great coffee and food. Great all round.
Avoid costa .Staff so rude .Small thin lady needs to go on customer service course .Ordered hot chocolate my husband asked about cream she said 50 p extra not a problem. Miserable and rude won’t be using Costa in castle st again .
They haven't sold any cold/ iced drinks for over 3 weeks now and it looks like it's because the staff can't be bothered. Don't even put a notice on the door to say so either. I waited in a queue for over 10 minutes to be told. Staff are miserable and service is ridiculously slow. I used to come here all the time but I won't be coming back
Not the best visit here. Tables dirty, flys around where we were sitting, just not a pleasant experience
The new manager is miserable and rude - I wouldn’t have thought she was the manager at all. Was told that products were out of stock only to overhear conversations that the stock upstairs and she couldn’t be bothered to get it. Puts a bad name to Costa.
I used to visit this place quite often in the past. I have left a review 3yrs ago, saying more cleaning needed and today I 'm here again and it's worsen even more. Prices gone up considerably, smaller cakes slices on display for higher prices, my usual decaff latte tastes barely milk.
Costa Coffee is located at 25 Castle St, Hinckley LE10 1DA, UK
You can contact Costa Coffee at +44 333 003 5883
You can find directions to Costa Coffee by following this map link