Claytons Automotive

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Reviews

1. Sophie Xx ★★★★★

   ⭐️⭐️⭐️⭐️⭐️ 5/5 I recently encountered a serious issue with my BMW X5, which kept cutting out while driving. I took it to five different garages, yet none were able to provide a clear diagnosis—suggestions ranged from the alternator to the DCD, but nothing was certain. I was then advised to take the vehicle to Clayton’s MOT, and the experience was exceptional from start to finish. James had the proper BMW ISTA diagnostic tools, which many garages don’t have, He demonstrated outstanding technical knowledge. He accurately diagnosed the fault as the alternator and took the initiative to contact my warranty company directly. Thanks to his persistence and professionalism, the warranty company approved the full claim for both parts and labour—something they are not usually keen to do. Throughout the process, James kept me fully informed and handled everything with complete professionalism. I now have full confidence in bringing my car here in the future. Exceptional service, highly recommended.

   almost 3 months ago
2. Darren wilson ★★★★★

   Claytons recently carried a complex repair to the braking system on our car. The professional and service was absolutely outstanding. This is the 2nd time we have used Claytons and again they have been outstanding. Thankyou D.Wilson.

   almost 9 months ago
3. Leyton Twamms ★★★★★

   Got to be a 5* for me... from the first call to the booked service everything went great. No extra cost exalty the price quoted was charged. No easy service on the M5 competition many places couldn't do it properly and quoted the job wrong didn't have the online connectivity with BMW direct to actually know what the service requirements were. Online updates done with BMW service history registered online with BMW direct .. my app updated and clear of all service requirements. NICE .... Great job worth every penny thanks...

   almost 10 months ago

1. Yusuf Patel ★★★★★

   I moved here from the local Volvo dealership after my Volvo service plan ended and after very poor service by the dealers for 3-4 years. Excellent service from the quotation by James all the way to completion of a major 100k service plus MoT and some extra jobs. The communication at every step was very good indeed (Tracy thank you). My car is running like new and will return for the next service/future work to this very professional workshop.

   1 year ago
2. Allison Thompson ★★☆☆☆

   Had an MOT which was done quickly. Was called during MOT to advise side mirror indicator lamp was cracked and thats a fail.. Advised of options, temporary fix with tape (no mention of price) or replace bulb part which when I asked how much was £140. So opted for temporary fix. Partner picked up car. Receipt shows charged £25 for temporary fix, which wasn't advised on call. The £140 I was quoted for repair was in fact £87 for the repair and the cost of the MOT. The temporary repair is literally a 15cm x 2cm strip of cellotape (told its clear masking) but I've been charged for the 25 minutes it took. It looks like a 1 minute job to cut and apply the tape and some time to maybe move the car, collect tape etc. If I was advised that it would cost £25 but the full repair would cost £60 extra I wouldn have opted for the full repair. Very poorly communicated. Called and got an apology but that's it. Disappointing.

   almost 2 years ago
3. leo knighton ★★☆☆☆

   Expensive - Took my car in for it's MOT which failed. The lady on the phone was very helpful and printed out an estimate repair cost. This came to just shy of £900, which i thought was quite steep. I enquired at another garage and got the job done for there for £500 saving me £400. The parts didn't seem over priced it was the labour which was more expensive than the parts.

   almost 3 years ago

1. Christine Hamshere ★★★★★

   Thank you to Claytons for great work, also the help from the team with my wheelchair accessible vehicle to find a way to negotiate the government VAT guidance where all other local garages and national chains I contacted refused to either work on the car or tried to make me pay the VAT. As a parent carer life is tough, I am very grateful to the team for your help. Happy customer. I would definitely recommend.

   almost 3 years ago
2. Will Ambler ★★★★★

   Claytons Automotive is the epitome of reliability, honesty, and efficiency. The team goes above and beyond to educate and inform their customers about the work being done, answering any questions with patience and expertise. It's refreshing to find a local business that not only provides the same services as big brand shops, but surpasses them with their personalized touch. Highly recommended!

   almost 3 years ago
3. Dr John Connell ★★★★★

   A huge thank you for your experience, efficiency, and expertise. The tenacious approach adopted to examining, diagnosing, identifying, rectifying, and solving issues with our car is a credit to Claytons Automotive of Pudsey. Thank you to Matt in the first instance for the initial examination and then to James for delving into the issue further. It is always difficult to leave your vehicle in the hope of a mutually satisfactory outcome where there is value for money. We appreciated the need for additional time to resolve the issue with the car, which was communicated to us by Tracy, thank you. The positive outcome, a little longer than anticipated, is all credit to the fastidious approach adopted by Claytons, where safety is of the utmost importance. Thank you for your time with our Jaguar, very much appreciated. Kind regards. Dr John and Mrs Diane Connell.

   almost 4 years ago

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