Saw a car online. Reserved it. Went there. Test drive it and the parents bought it and took it home. Simple!
Went with my daughter to collect her new VW eGolf. The staff here are first rate. They are polite and very helpful in all respects. Very pleased with the whole process thank you.
From start to finish my experience wasent great and wouldn't recommend them or use in future. Initial contact to place reserve on vehicle was like the Spanish inquisition. Then was told vehicle hasn't been through RAC checks,, not that I rate that inspection much either as an oil leak wasent picked up by them or indeed carbase own checks. Also there preparation and in-house professional valet is just eastern Europeans in the car park doing minimal cleaning and preparation. Car mats were found in boot. !? When issue of oil leak was brought up they insisted it was just a spillage. The whole sales process was not explained very well and dealt pressured was asked to put a deposit down straight away instead of waiting till car was inspected again for oil leak. To top it all off things most garages include in price like drive away insurance and warranty you have to pay £300 for don't really make it clear just add it on to total. Documents were then only shown to you on computer screen so you can't read any small print or explained in any detail. All in all walked out of the place feeling pretty disheartened and unhappy
My experience with carbase is a very ugly one for reasons that they don't take responsibility, they sell you a car to repair it (they sell cars that break down after only 6 months) I have 2 cars bought from carbase and I've been in service with them for 8 weeks and I didn't get the car in exchange. I rented another car so I could move around and they continue to keep my cars with them without me being informed about what is happening with my cars. Every time I've been there I didn't make it To talk to someone to tell them. I give details about the cars. They are welcoming when you want to buy and very bad when you go back to tell them that you have problems with the car you bought from them. They told me that if I didn't like to go out the door and go somewhere else
Good service due to a problem with a fault on a recently purchased vehicle. However, plan you breakdowns in advance if you want a courtesy car cos they said they didn't have one 'until next month'
Had my MOT done here, simple and straightforward. Staff are welcoming and make you feel valued.
Just picked up my 3rd car from Carbase . Thanks to Josh for a very easy handover. P/Ex price very good. Very friendly but professional staff. All paperwork done with ease. Thanks Carbase, good job.
Wanted to buy a car there but the guy who assisted me made me feel like i dont afford. Out of frustration I ended up buying it cash. Somewhere else for a higher price. Was desperate for a car but ended up losing cash in lump sum unnecessarily. I guess thats your service guys but mmmmmmmm. Your cars look clean and really loved to have done business w you.
Had an online valuation for my vehicle that I intended to sell to Carbase. After filling in the lead form I had a call from a chap who conducted a telephone appraisal, he was very polite and extremely professional. However, he did advise me he would be off at the time off my in store appraisal. Carbase operate on a 5 star rating for Vehicle condition and prices change accordingly, dependent on the level of the condition - as I would expect. I would personally rate the car at about a 4*, however let's say it was 1* condition, absolutely battered by the Carbase standard, the least I was to expect would be £10,800. As per the image which you will note says GUARANTEE your price. However, the incompetent salesman Trevis came back and said I'll give you £10,000 on today's prices. He accepted the vehicle was in excellent condition, but said it is what it is. I explained to Trevis this was not what I expected and was a wasted journey, however he seemed to shrug it off as if it was normal. He advised me the website is wrong, and if I'm not happy go elsewhere. Yes this is true, however what's the point in making you waste your time in the first place? If this is how they treat potential customers trying to sell a vehicle I'd hate to thi k how I would be treated if I ever bought a vehicle from them... Now let's see if they stick to there word and the Manager; John gives me a call back!
Brought a quality car... At a very good price.... And I got a good part exchange... Highly recommended.... Top service.. Steve sales man. Was extremely helpful.... Well done 5* service would...... Buy again
Carbase Service is located at Bridgwater Rd, Weston-super-Mare BS24 0JN, UK
You can contact Carbase Service at +44 1934 384080
You can find directions to Carbase Service by following this map link