I have been using Gwena Dental for many years now, the service & treatment has always been excellent. From booking to the reception then care of my teeth & gums have been exceptional. I would highly recommend Gwena to my family & friends, thank you for all your advice, care & assistance.
I've just finished my Invisalign treatment with Dr Osian Davies at Gwena Dental Care, and I'm genuinely really pleased with the whole experience. I had my first consultation back in January and started treatment in March, and throughout the whole process Dr Davies was brilliant - friendly, clear, and really good at explaining everything in a way that made sense. I always felt like I could ask anything, and he'd give me proper, honest answers. The practice itself is very modern and high-tech, and everyone I dealt with was really friendly and helpful. The reception team were great too, especially early on when I had questions about Invisalign and was deciding whether to go ahead. Dr Davies is clearly very knowledgeable and professional, and the results speak for themselves - my teeth were not well aligned before, and I’m genuinely really happy with how everything has turned out. I felt very confident in his care from start to finish. I'd happily recommend Gwena Dental Care to anyone thinking about Invisalign or simply looking for a dentist who takes the time to do things properly.
All the members of the Gwenna team are polite, friendly and helpful. Nathanial, my dentist, puts you at ease and professionally gets on with the job, keeping you informed as the work progresses. I have 100% confidence in him to determine the right course of action and to carry it out.
I initially had a good experience getting 3 fillings done at short notice, which was definitely a relief. The staff were all very friendly and professional, and the procedure went smoothly. However, as I spent more time there, I started feeling a little uncomfortable with the vibe. One thing that threw me off was the new patient form. It had a lot of questions about things like "Are you happy with how you look?" and seemed to delve a bit deeper into cosmetic concerns than I expected. There were also several promotions for Invisalign, which felt a little like they were trying to upsell me right from the start. While the team was lovely, by the end of the visit, I couldn’t shake the feeling that I was being subtly encouraged to focus on the appearance of my teeth rather than just their function. I know my teeth are healthy and functional, but I left feeling a bit inadequate about how they look, which wasn’t ideal. It seemed more like a sales pitch than a purely dental consultation. I’d say the dental work itself was fine, but the overall experience left me feeling a little more self-conscious than I’d hoped.
Don't waste your time going to this practice, there are many good dental practices in Cardiff. After receiving extremely poor patient service at the surgery, I raised a formal complaint with the practice manager to avoid further occurrences with other patients. The complaint has not been followed up and a further occurrence was witnessed by my wife last week affecting another patient. Like the other patient, I was accused in front of a waiting room containing several patients that I had not paid for treatment 6 months earlier. I informed the lady on reception that I had paid after receiving treatment 6 months earlier, only then to be informed that I would need to prove it. I have since provided documented evidence of the payment, without any communication or apology from the practice. I have followed up this billing issue with reputable dental practices in Cardiff, only to be informed that reputable practices provide a quotation for the patient to sign prior to treatment commencing. This billing system was not provided to me at Gewna, leaving staff at Gwena open to accuse patients of not paying or disputing treatment costs. The whole billing and payment process at Gwena would appear to be improper based on these experiences.
Very good dentist surgery, professional, helpful, and friendly. The surgery is modern and clean.
Gwena used to be amazing, i just dont know whats happened. Now they contantly cancel appointments so its impossible to be seen. Im juggling work and my kids so i always make appointments well in advance because i can not afford to take time off work plus one of my children has a disability , so the appointments i need have to be after school hours. which often means having to wait months to be seen. But guaranteed when it gets close i will receive an email reminder of a completely different date. Which means that i constantly have to ring to ask whats happened to our original appointments, and to be told AGAIN that our appointments have been cancelled and rearranged. So AGAIN i have to say that i have to have after school appointments and as usual they say that nothing is available for another month+........which they end up cancelling anyway. My sister is also registered there but not once have her appointments ever been cancelled but thats probably because she's private and im NHS. Booking and rebooking/ contantly having to repeat the same conversation is extremely frustrating. I can not help but think that this is just a way they treat NHS patients and dont care if they go somewhere else. I asked my sister to ring about an after school appointment because she is a private patient and she was offered an appointment for the next week. So in my experience with Gwena, if your NHS then expect to have your appointments constantly cancelled and be prepared to wait months, although you may be fine with Gwena if yours days are free or you have a extremely flexible job. However if your private then im certain you will receive a much better service.
My wife and I have been with Gwena dental care since they opened. Osian and the team have been fantastic and totally professional for all our dental requirements. Recently, I experienced severe toothache and was seen the following day as an emergency. I arrived at 8.55am and had the molar removed at 9.50am. Superb service and cannot speak highly enough of the care given by the staff. Thank you all.
Very operative! I have had an emergency and they helped me immediately. Very friendly and professional people. I booked again for a larger consultation. Long hall to get through as the building is constructed like that but easy to find at the first floor. The main entrance must be better signalised but also Tesco staff helping with guidance. Come earlier if you are first time visiting as is necessary to complete a form. High quality and high prices too. I’m happy to finally find a place to sort out implants in Cardiff.
Gwena Dental Care is located at 1st Floor, Lancaster House, 106 Maes-Y-Coed Rd, Cardiff CF14 4HH, UK
You can contact Gwena Dental Care at +44 29 2061 5279
You can find directions to Gwena Dental Care by following this map link