Barkerend Health Centre Hospital in Bradford

Reviews

1. irfah kanwal ★☆☆☆☆

   This is meant to be 0 stars. My dad had a confirmed appointment for 17th December. Written proof. Text evidence received 7th november. The whole lot. Then, like some sort of a festive prank, he receives a text on 15th December at 8:10am followed by phone calls telling him he has an appointment that very day. We tried calling on 15th December to ask why his appointment had been randomly dragged two days earlier without notice. No answer. Apparently phones are decorative here. Today I rang to ask a very simple question: Why was he only informed ON THE DAY you decided to change it? The receptionist didn’t apologise, because why would you? instead hit me with the classic 'But we have the text on our system.' Congratulations on proving the point while completely missing it. She spoke over me, didn’t let me finish a sentence, showed zero accountability, and dismissive, as though WE were the inconvenience for questioning their own mess. No apology for the blunder. No acknowledgment. Just pure attitude. If this place were any more disorganised, appointments would be decided via Ouija board. This place seriously needs to employ people who are actually skilled in customer service. If you enjoy disorganisation, last-minute surprises, and staff who treat their own errors like your problem, this is the place for you. If not, avoid. This is not the first time we have had this level of service from here. Absolutely embarrassing.

   almost 7 months ago
2. Bilal Ah ★☆☆☆☆

   Absolute joke of a Gp service. Receptionist act like bouncers for the gps . GPs ain’t got a clue what they doing. Diagnosed myself via ChatGPT and got treated abroad. After months waiting on these clowns. Even if you ring at 8am on the morning on the dot you stuck behind 7 ppl who apparently booked 2 weeks ago. Don’t get back to you with your blood tests, urine tests , stool tests. Lazy useless . Dk how they became doctors tbh. They take days to get you in and try get you out as fast possible . Dr Malik is never there . If you can change practise .. your best off doing it

   almost 10 months ago
3. Hanny's Fragrances and skin care ★☆☆☆☆

   So my neighbour is an elderly lady who lives on her own with no family. she required an appointment to see a doctor as and went onto to the surgery, she was told to call up thr next morning which then she asked me to call up for her. I called up at 8am in the morning to book her an appointment, so they took all thr details down with what the problem was and said they will call her back or send her an message on her phone. So i was not given an appointment time. So she waited around till 11am and then she went back to the surgery just after 11 to find out what is happening and was told by the receptionist that her appointment was at 10am and she's missed it. Are these guys for real and is this how they treat their patients. This surgery is a disgrace and this shouldn't be happening with anyone. I think further actions should be taken by the patients.

   1 year ago

1. MR A ★☆☆☆☆

   I had a very disappointing experience with the doctors at this clinic the receptionist needs sacking, laughing down the phone telling me to go get private treatment. The staff was unprofessional, and I felt like my concerns were completely ignored. I had to wait for over an hour past my appointment time after getting a appointment 2 weeks later, and when I was finally seen, the doctor seemed rushed and disinterested in listening to my symptoms. They barely explained the diagnosis or treatment plan, and I left feeling more confused than when I arrived. Communication was poor, and I felt like just another number rather than a patient who deserved attention and care. I will not be returning and do not recommend this place to anyone looking for quality healthcare.

   1 year ago
2. Arshad Mehmood ★☆☆☆☆

   I'm registered with surgery over thirty years. It's getting worse every day. Receptionist unprofessional doesn't listen to you act like she in Manager. I had very bad experience last week. I will be probebley leaving soon.I won't advise anyone to get registered here.

   1 year ago
3. Abid Riaz ★☆☆☆☆

   Staff are rude and unprofessional. They mess patients about. They book appointments and when you arrive you are told you don't have one. A lady with urine infection told she is clear but was in severe pain so was taken to A&E and was diagnosed with a urine infection. Absolutely discusted. They should be under review and action taken against them.

   almost 4 years ago

1. Hasal ★★★☆☆

   This surgery isn't the worse surgery I've been to. I've been to many! You can get an appointment on most days and have the option for a phone call or face to face. They are dealing with backlogs so an appointment for 2 to 3 weeks is normal. They have had some failed misdiagnosis but otherwise are friendly and approachable. Again in comparison to most other surgeries it is pretty normal.

   almost 4 years ago
2. Uzzy ★☆☆☆☆

   Absolutely unprofessional from rude receptionist to Doctor H who’s got too many patients (cares more about how to make more money) so receptionist refuses genuinely ill patients that need a doctor. Every time you ring you can’t get through then when you go down the receptionist will rudely turn you way no matter if your dying. The receptionist will come out with false government laws that they are following, one lie after another. The best thing I’ve done for me and my family is move. Where we are now they treat you like they care. Would not recommend Bakerend health centre to anyone.

   almost 4 years ago
3. gheezer Yo ★☆☆☆☆

   Dangerous, dangerous practice! My father developed facial cellulitis/erysipelas (skin infection) with rapidly progressing inflammation towards the eye (risk of orbital cellulitis and potential for permanent vision loss). I was advised to send a picture and doctor would get back to me by the end of the day (on a Friday). I was a GP trainee myself and NICE guidelines clearly state same day review/action or hospital referral if risk of orbital cellulitis. Not sure if receptionist passed the message on or doctor ignored the picture. By late afternoon he was much worse given Hx of diabetes - no call back, not able to get through myself after I finished work. Given the complicated laws around a doctor prescribing medication for his own family member - I ended up in A&E and he was triaged as 'urgent review' and given a long course of antibiotics. I put him at risk of contracting COVID (high risk as he is diabetic) due to the GPs incompetency. Shame on the practice - had this been an elderly gentleman with no medically trained family, he would have most certainly lost his vision. Don't play with people's health and lives and pull yourself together. Needs a massive overhaul and review! Wake up CCG. I've now left the practice and taken my parents with me - best decision I've ever made. No longer need to be patronised by Dr H and his well trained (rude) staff. My advice to everyone, contact the Clinical Commissioning Group for Bradford otherwise nothing will change! This is coming from a qualified doctor.

   almost 4 years ago

1. Alexis Hansen ★☆☆☆☆

   The most unprofessional receptionists I've ever had the displeasure of meeting. They speak to you as if they own the place. Just plain terrible. You could ring them in agonising pain and they will turn you away and tell you to call back the next day at 8am. When you do that they simply do not answer. They have no empathy or sympathy for anyone. Terrible communicaters. The Dr told me to call back and leave him a message after I spoke to him via telephone consultation. When I called back the receptionist informed me to call back the next day at 8am because the Dr has already spoken to me today. After I questioned her about if she had actually left him a message, she simply told me he's busy. Poor, poor communicators. Absolutely terrible. No people skills. No manners. Lazy and incompetent. Stumble over there words because they don't have a clue at how to do there job.

   almost 5 years ago

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