worst gp ever!!! they can’t even speak to individuals properly telling them “their busy and call back in an hour” especially the receptionist it’s a flipping joke!!!!!… the medication they give don’t work they can’t treat people with respect.
Very rude staff, receptionists do not care about patients, DO NOT REGISTER WITH THIS SURGERY
I wish there was zero starts for the reviews. Their parking has no line and markings and once i parked in the premises (there was ample spaces to park) a parking fine came on my car reg. Once i went to discuss this matter the reception staff was totally not considerate they were not in a mood to listen to the concern. Supremely disappointed with this place. Zero manners, zero consideration about anything.
Exceptional Care and Compassion I recently had the pleasure of experiencing the outstanding care and compassion provided by surgery. Last month, I visited the surgery after suffering a dog bite on my right hand, which had become infected. From the initial phone call to the treatment I received, I was thoroughly impressed by the professionalism, kindness, and dedication displayed by many staff members. The two ladies in the nurse room were absolute angels! They tended to my wound with utmost care, applied a bandage, and ensured I received follow-up treatments. Their expertise and gentle approach put me at ease, making a distressing experience far more manageable. Furthermore, my interactions with the reception staff, particularly the morning shift lady on September 17, 2024, at 9 am, were exceptional. Her polite demeanor, calm listening skills, and respectful communication exemplify the highest standards of customer service. I would also like to praise the exceptional care provided by Dr. Zaidi and Dr. Moona Nasir. They consistently demonstrate professionalism, empathy, and a genuine interest in their patients' well-being. Their expertise and bedside manner are truly commendable. I must note that not all staff members provided the same level of service. Unfortunately, some phone interactions were disappointing, with staff members displaying poor listening skills and unprofessional communication. However, these instances were greatly overshadowed by the exceptional care provided by others. I would like to extend my heartfelt gratitude to the entire team for their efforts. Special thanks to: - The two amazing ladies in the nurse room. - The receptionist on morning shift - Dr. Zaidi - Dr. Moon Nasir Rating: 5 Stars Thank you to those who made my experience truly exceptional! Q Syed
Awful service and treatment from all staff. Firstly, I arrived 10 minutes early for my appointment and was told to wait. I had to wait for 40 minutes for a doctor to call me in, other patients who arrived after me had their appointments. 3 times I told the receptionists that I was still waiting for my appointment, they continuously ignored me and kept hiding at the back. How rude is this! Imagine your own family or parents came here, would you give them this treatment?! I wanted a blood test after being ill for 2 weeks but the doctor just seem to ignore me and my symptoms even though I had a headache, was dizzy and feeling nausea and was clearly not well! They have made me wait 30 minutes in my previous appointments I had last year, but this experience was horrible and I was late for work even though I booked a very early appointment. Horrible experience, would not recommend this practice, better off registering with another practice where you can be treated like actual human beings with some respect!
I’m so annoyed , I waited one hour to get through and when I did the woman on the line was playing games with me saying she couldn’t hear me etc etc she heard what I said etc but then kept saying I can’t hear you etc. when I void hear her , then she got angry , put her colleague on the line who for no reason out the phone down on me , honestly I was so angry etc. they wasted my time etc very rude unprofessional staff bad service etc. they should all get the sack and get real staff in who are kind polite helpful etc.
Needed urgent appointment and told cannot pre book them reception staff not helpful at all
One of the worst services ever. The staff is so unsupportive and rude and they charge international students for descriptions and medications even tho you paid your health insurance already while other surgeons don’t. I am going change it and I highly recommend to not to register yourself for grange medical centre.
Grange medical doesn't even deserve 1 star, absolutely appalling receptionist team and a terrible manager. These people don't even know how to talk to people. Very rude, lack of professionalism and 0 common sense. Always shouting at you over the phone and lie alot. When you challenge them all of a sudden your the abuser, who doesn't listen and makes threats. The receptionists and the manager all have there own rules. Disgusting behaviour. All the receptionist need re training expecially shafina and that manager. The attitude on these people is so bad, they make the doctors look bad because of there attitude.
I’d give it 0 stars if I could, my father rang yesterday and was informed to ring back tomorrow at 8am, so I rang for him, lady answered the phone and said we don’t book appointments until 8.45am, I rang at 8.45am and I attempted to ring over 200 times, when I finally got to number one in the queue, I heard a click as though someone has answered the call and I was put back onto the automated phone system. Absolutely ridiculous, my father has been a patient at this surgery for many many years. Disgusting!
Grange Medical Centre is located at Grange Medical Centre, 1 Horton Grange Rd, Bradford BD7 3AH, UK
You can contact Grange Medical Centre at +44 1274 957908
You can find directions to Grange Medical Centre by following this map link